List of Fluentgrid Utility Billing & Customer Service Customers
Visakhapatnam, 530045,
India
Since 2010, our global team of researchers has been studying Fluentgrid Utility Billing & Customer Service customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Fluentgrid Utility Billing & Customer Service for Utilities Customer Care and Billing from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Fluentgrid Utility Billing & Customer Service for Utilities Customer Care and Billing include: Uttar Pradesh Power Corporation, a India based Non Profit organisation with 5000 employees and revenues of $1.25 billion, Eastern Power Distribution Company Of Andhra Pradesh India, a India based Utilities organisation with 7500 employees and revenues of $1.20 billion, West Bengal State Electricity Distribution Company, a India based Utilities organisation with 1000 employees and revenues of $250.0 million and many others.
Contact us if you need a completed and verified list of companies using Fluentgrid Utility Billing & Customer Service, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Fluentgrid Utility Billing & Customer Service customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Eastern Power Distribution Company Of Andhra Pradesh India | Utilities | 7500 | $1.2B | India | Fluentgrid | Fluentgrid Utility Billing & Customer Service | Utilities Customer Care and Billing | 2010 | n/a |
In 2010, Eastern Power Distribution Company Of Andhra Pradesh India implemented Fluentgrid Utility Billing & Customer Service within its Utilities Customer Care and Billing environment. The engagement centralized customer care software, provisioned support staffing, and embedded revenue-assurance services for APEPDCL in Andhra Pradesh, consolidating consumer touch points under a single operational program. Eastern Power Distribution Company Of Andhra Pradesh India deployed Fluentgrid Utility Billing & Customer Service to support customer service, billing and revenue assurance business functions.
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Uttar Pradesh Power Corporation | Non Profit | 5000 | $1.3B | India | Fluentgrid | Fluentgrid Utility Billing & Customer Service | Utilities Customer Care and Billing | 2017 | Fluentgrid |
In 2017, Uttar Pradesh Power Corporation implemented Fluentgrid Utility Billing & Customer Service as a cloud-hosted, statewide Customer Information System and customer care suite across four UP DISCOMs. The Fluentgrid Utility Billing & Customer Service deployment was aligned to the Utilities Customer Care and Billing category and focused on centralizing meter to cash, billing and consumer self service workflows.
Deployment used a cloud-hosted architecture provisioned and implemented by Fluentgrid, with core modules activated including Fluentgrid CIS, CRM, mobile workforce and BI modules. Configuration emphasized consolidated customer records, automated billing runs, complaint management and field workforce orchestration consistent with Utilities Customer Care and Billing functional patterns.
The implementation covered operational scope across four distribution companies in Uttar Pradesh, impacting billing operations, revenue collection, customer service centers and field engineering teams. Governance changes included centralized data governance and process standardization across DISCOMs, and a staged rollout of consumer self service channels and mobile workforce applications to support field meter and service workflows.
Reported outcomes include improved billing and collection efficiency and a contribution to reduced AT&C losses driven by the combined use of the Fluentgrid CIS, CRM, mobile workforce and BI modules. The Fluentgrid Utility Billing & Customer Service implementation consolidated meter to cash processes and provided a statewide analytical foundation for monitoring revenue protection.
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West Bengal State Electricity Distribution Company | Utilities | 1000 | $250M | India | Fluentgrid | Fluentgrid Utility Billing & Customer Service | Utilities Customer Care and Billing | 2012 | n/a |
In 2012, West Bengal State Electricity Distribution Company implemented Fluentgrid Utility Billing & Customer Service. The deployment combined handheld spot billing devices with a centralized billing solution under the Utilities Customer Care and Billing category to enable on the spot meter reading, bill printing and delivery and to tighten operational controls across the utility.
Fluentgrid Utility Billing & Customer Service was configured to support field mobility and centralized bill processing workflows, including meter data capture in the field, immediate bill generation and physical bill printing at the point of reading, and centralized consolidation of consumption records. Functional capabilities aligned to customer billing and service operations were applied, including customer data management, billing engine processing and field force synchronization to ensure accurate account updates and reduced manual reconciliation.
Operational coverage prioritized field operations and customer service functions across West Bengal, with handheld devices issued to meter reading teams and a central billing hub processing aggregated meter reads and billing runs. Governance and process restructuring focused on establishing tighter process controls for meter reading, bill issuance and delivery workflows, formalizing handoff procedures between field crews and centralized billing to reduce data exceptions.
The project case study identifies mobile spot billing and centralized billing operations as the primary process improvements delivered, and notes these measures contributed to a reduction in AT&C losses over the 2012 to 2016 period.
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Buyer Intent: Companies Evaluating Fluentgrid Utility Billing & Customer Service
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