List of FLYX Customer Survey Customers
Brussels, 1160,
Belgium
Since 2010, our global team of researchers has been studying FLYX Customer Survey customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased FLYX Customer Survey for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using FLYX Customer Survey for Customer Experience include: TotalEnergies, a France based Oil, Gas and Chemicals organisation with 100000 employees and revenues of $195.61 billion, Burger King United States, a United States based Leisure and Hospitality organisation with 27000 employees and revenues of $1.26 billion, Panos Belgium, a Belgium based Leisure and Hospitality organisation with 1500 employees and revenues of $80.0 million and many others.
Contact us if you need a completed and verified list of companies using FLYX Customer Survey, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The FLYX Customer Survey customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Burger King United States | Leisure and Hospitality | 27000 | $1.3B | United States | FLYX Cloud | FLYX Customer Survey | Customer Experience | 2021 | n/a |
In 2021, investor disclosures identify FLYX Cloud as a supplier to Burger King in the Netherlands, and the FLYX Customer Survey is inferred as part of that delivery. This association is relevant to Burger King United States when evaluating vendor footprints and capabilities in the Customer Experience category, with FLYX Customer Survey identified by name as the survey and voice-of-customer component.
FLYX Customer Survey is described in deployment context as a voice-of-customer and survey orchestration capability, providing structured feedback capture, survey routing and basic feedback analytics typical of Customer Experience platforms. Configuration signals point to survey distribution across digital touchpoints, alignment with loyalty program identifiers, and orchestration of feedback workflows for restaurant operations and customer care teams.
The inferred implementation is colocated with omnichannel ordering, kiosk and loyalty modules used by Burger King in the Netherlands, indicating operational integration across restaurant sites and ordering channels rather than a standalone pilot. This suggests FLYX Customer Survey was implemented alongside ordering and loyalty modules to capture post-transaction feedback and link responses to customer profiles where available.
Governance implications include centralized CX oversight to manage survey programs, templated survey logic for country-level rollout, and operational handoffs to store operations and loyalty management for response handling. For Burger King United States this Dutch deployment signal provides a concrete example of how FLYX Customer Survey can sit within a broader omnichannel stack and feed customer feedback into operational and loyalty workflows.
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Panos Belgium | Leisure and Hospitality | 1500 | $80M | Belgium | FLYX Cloud | FLYX Customer Survey | Customer Experience | 2019 | n/a |
In 2019 Panos Belgium implemented FLYX Customer Survey from FLYX Cloud as part of its Customer Experience initiatives across the Panos retail bakery network in Belgium. The implementation supported omnichannel customer feedback collection alongside the vendor’s digital ordering and loyalty capabilities, aligning the FLYX Customer Survey with in-store and digital touchpoints that serve consumer ordering and loyalty interactions.
FLYX Customer Survey was deployed as a cloud-hosted survey and feedback module within the broader Customer Experience suite, configured to capture transactional and experiential feedback. Functional capabilities implemented included templated survey workflows, real-time feedback capture, customer segmentation for targeted questions, dashboarding for operational teams, and automated survey triggers tied to ordering and loyalty events.
The rollout emphasized operational integration with customer-facing channels, with the survey feed routed into marketing and store operations workflows for response and follow up. Governance centered on cross-functional ownership between customer experience, marketing, and operations, using the FLYX Cloud survey data to inform omnichannel service processes and frontline response procedures.
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TotalEnergies | Oil, Gas and Chemicals | 100000 | $195.6B | France | FLYX Cloud | FLYX Customer Survey | Customer Experience | 2018 | n/a |
In 2018, TotalEnergies engaged FLYX Cloud and implemented the FLYX Customer Survey as part of its Customer Experience work for the Belgium region. The engagement is documented in vendor materials and customer feedback, and it is described as supporting digital customer experience and loyalty and digital-ordering initiatives led by TotalEnergies Marketing Belgium.
The FLYX Customer Survey deployment is described in context of the vendor’s omnichannel Customer Experience capabilities, so the implementation is inferred to include survey orchestration, omnichannel feedback capture, response routing, and campaign-driven sampling and targeting workflows. FLYX Customer Survey was used alongside Customer Experience and CRM deployment patterns to centralize customer feedback and orchestrate survey touchpoints across channels common to loyalty and digital-ordering programs.
Operational scope for the initiative was explicitly Marketing in Belgium, with the implementation positioned to serve loyalty and digital-ordering initiatives within that regional marketing organization. The narrative aligns the application, FLYX Customer Survey, with Customer Experience and CRM activities rather than enterprise-wide infrastructure, indicating a focused regional deployment model supporting marketing and customer engagement functions.
Governance and rollout are described in vendor and review materials as a partnership beginning in 2018 between FLYX Cloud and TotalEnergies Marketing Belgium, with marketing ownership of the survey program and integration of feedback into loyalty and digital-ordering workflows. The documentation emphasizes the vendor-customer partnership and the role of the FLYX Customer Survey within TotalEnergies Customer Experience processes rather than technical or cost outcomes.
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