List of Focus Contact Center Customers
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Since 2010, our global team of researchers has been studying Focus Contact Center customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Focus Contact Center for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Focus Contact Center for Call Center include: Kuehne Nagel UK, a United Kingdom based Transportation organisation with 14000 employees and revenues of $3.00 billion, Wakacje.pl Poland, a Poland based Leisure and Hospitality organisation with 450 employees and revenues of $87.0 million, SMEO Poland, a Poland based Banking and Financial Services organisation with 30 employees and revenues of $2.0 million, Bukowy Park Hotel Medical SPA Poland, a Poland based Leisure and Hospitality organisation with 40 employees and revenues of $2.0 million and many others.
Contact us if you need a completed and verified list of companies using Focus Contact Center, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Focus Contact Center customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Bukowy Park Hotel Medical SPA Poland | Leisure and Hospitality | 40 | $2M | Poland | Focus Telecom | Focus Contact Center | Call Center | 2022 | n/a | In 2022, Bukowy Park Hotel Medical SPA implemented Focus Contact Center to streamline its reservation process and improve reception and guest communications, deploying a Call Center solution aligned to hospitality booking workflows. The implementation targeted reservation handling and front desk stability, with the explicit objective of accelerating booking handling and delivering clearer reporting for reception management. The deployment of Focus Contact Center centralized telephony for the reception team and automated reservation workflows using built in reservation automation, CTI integration, and reporting modules. Configuration emphasized queue management for incoming booking calls, screen pop routing to reception desktops, and templated call handling scripts to standardize guest communications across shifts. Operational coverage included reception and reservations functions at the Bukowy Park Hotel Medical SPA site in Poland, with the contact center instance orchestrating telephone traffic and feeding operational reports to reception managers. The reporting module produced consolidated call and booking visibility used by reception supervisors to monitor handling times and call distribution, while CTI provided desktop telephony control for guest service agents. Governance focused on shifting reception workflows to system driven reservation procedures, enabling reception management to use automated reports for staffing and process adjustments. Outcomes reported in the vendor case study included faster booking handling, improved reception stability, and clearer reporting for reception management following the Focus Contact Center deployment. | |
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Kuehne Nagel UK | Transportation | 14000 | $3.0B | United Kingdom | Focus Telecom | Focus Contact Center | Call Center | 2017 | n/a | In 2017, Kuehne Nagel UK implemented Focus Contact Center, deploying a Call Center application to consolidate customer contact handling for its UK transportation operations. The deployment was focused on contact center workflows and agent workstreams that support customer service and operational communications across the business unit. Focus Contact Center was configured to deliver core Call Center capabilities including automatic call distribution, interactive voice response, agent desktop functionality, call recording, and operational reporting. Configuration emphasis included routing logic, queue management, and agent state handling to align with freight and logistics inquiry patterns and standard contact center operational workflows. The solution was supplied by Focus Telecom, which is listed as a partner on Kuehne Nagel UKs website. Operational governance was managed by Kuehne Nagel UK contact center leadership, with rollout and agent onboarding coordinated at the business unit level. | |
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SMEO Poland | Banking and Financial Services | 30 | $2M | Poland | Focus Telecom | Focus Contact Center | Call Center | 2021 | n/a | In 2021, SMEO Poland implemented Focus Contact Center, deploying the Focus Contact Center application to consolidate multi-channel customer communication. The implementation targeted SMEO's factoring and finance operations in Poland and aligned the Call Center platform with finance and customer service business functions to support both sales and servicing workflows. Deployment centered on a multi-channel Call Center architecture with CTI integrations and centralized interaction handling. Functional capabilities implemented included multi-channel contact routing, unified interaction queues, reporting automation, and workflow automation to support sales and servicing case handling. Integrations emphasized CTI telephony connections and automated reporting pipelines to provide operational oversight for factoring use cases. Operational coverage included SMEO's customer service and finance teams across Poland, consolidating telephone, email and other channel touchpoints into Focus Contact Center for a single agent workspace. Governance and process changes formalized centralized contact handling, standardized routing rules and a consistent reporting cadence to support servicing and sales operations. The Focus Contact Center implementation raised the quality and efficiency of SMEO's sales and servicing through improved automation and reporting as described in the case study. | |
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Leisure and Hospitality | 450 | $87M | Poland | Focus Telecom | Focus Contact Center | Call Center | 2018 | n/a |
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