List of Forsta Confirmit Horizons Customers
Bend, 46601, IN,
United States
Since 2010, our global team of researchers has been studying Forsta Confirmit Horizons customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Forsta Confirmit Horizons for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Forsta Confirmit Horizons for Customer Experience include: Aviva, a United Kingdom based Insurance organisation with 29091 employees and revenues of $53.09 billion, American International Group (AIG), a United States based Insurance organisation with 25000 employees and revenues of $47.25 billion, Aviva France, a France based Insurance organisation with 30021 employees and revenues of $44.38 billion, GSK, a United Kingdom based Life Sciences organisation with 69310 employees and revenues of $42.21 billion, BNSF, a United States based Transportation organisation with 40000 employees and revenues of $25.61 billion and many others.
Contact us if you need a completed and verified list of companies using Forsta Confirmit Horizons, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Forsta Confirmit Horizons customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
8x8 | Professional Services | 1942 | $717M | United States | Press Ganey Forsta | Forsta Confirmit Horizons | Customer Experience | 2018 | n/a |
In 2018, 8x8 implemented Forsta Confirmit Horizons. The deployment used Forsta Confirmit Horizons as a Customer Experience platform to capture feedback directly on the 8x8 public website and other digital touchpoints.
Configuration emphasized survey authoring and omnichannel feedback capture modules, coupled with experience analytics and dashboarding capabilities native to Forsta Confirmit Horizons. Implementation work included automated survey triggering, sample management, and reporting configurations to support ongoing customer feedback collection.
Integration surface was primarily the corporate website, embedding intercept and inline surveys to collect contextual feedback, with data flows routed to internal operational teams for analysis. Operational coverage focused on customer success, product management, and marketing functions, enabling those teams to consume survey outputs and experience analytics.
Governance established common question taxonomy, response routing rules, and cadence controls, with configuration and analytics ownership centralized within the CX and analytics teams. Rollout was executed at the web channel level, with workflows for response handling and escalation defined to operationalize feedback intake.
|
 |
8x8 UK | Professional Services | 330 | $87M | United Kingdom | Press Ganey Forsta | Forsta Confirmit Horizons | Customer Experience | 2018 | n/a |
In 2018, 8x8 UK implemented Forsta Confirmit Horizons in a Customer Experience deployment to power online and telephone surveys as part of its Voice of the Customer program. The implementation was selected for its scalability and flexibility to support a global cloud communications provider and to surface consolidated customer feedback across multiple contact channels.
Forsta Confirmit Horizons was configured to handle sophisticated customer hierarchies and to deliver intuitive dashboards for analysis and reporting. Core capabilities implemented included survey orchestration for web and phone channels, hierarchical data rollups for account and region views, and dashboard-driven insight delivery to operational teams.
Integrations were executed with multiple other platforms to provide a unified view of customer feedback, including direct embedding of feedback into the CRM environment so Customer Success Managers could view survey data alongside account records. The scope emphasized enabling customer-facing teams to access actionable feedback within their existing workflows, tightening the feedback loop between frontline teams and product and service owners.
Governance changes focused on reducing platform administration overhead and shifting program resources toward insight generation, enabling the customer experience team to prioritize analysis and guidance. Reported operational outcomes included a marked reduction in time spent managing the survey platform and an increased ability to deliver impactful insights to internal teams, with plans to expand the relationship with the vendor as needs evolve.
|
 |
Accenture Costa Rica | Professional Services | 4500 | $406M | Costa Rica | Press Ganey Forsta | Forsta Confirmit Horizons | Customer Experience | 2018 | n/a |
In 2018, Accenture Costa Rica implemented Forsta Confirmit Horizons as a Customer Experience application and embedded Forsta Confirmit Horizons on their website to capture client and visitor feedback. The implementation places the application on the corporate web channel, positioning web-based feedback capture as a primary data collection point for the country organization.
The deployment focused on core Customer Experience capabilities, using Forsta Confirmit Horizons for survey design, questionnaire scripting and conditional logic, web-based distribution including embedded site surveys and hosted feedback forms, and centralized reporting and dashboarding for response analysis. Configuration emphasized response capture workflows and analytics, including qualitative text analysis and structured reporting to support ongoing feedback review.
Operational scope covered Accenture Costa Rica web properties and client engagement touchpoints within Costa Rica, supporting client-facing and delivery teams. Governance measures were implemented to standardize deployments, including centralized survey templates, role-based access controls and approval workflows to manage survey publication and data handling in the Forsta Confirmit Horizons environment.
|
 |
|
Professional Services | 800 | $120M | Czech Republic | Press Ganey Forsta | Forsta Confirmit Horizons | Customer Experience | 2018 | n/a |
|
|
|
|
Professional Services | 2000 | $200M | Indonesia | Press Ganey Forsta | Forsta Confirmit Horizons | Customer Experience | 2018 | n/a |
|
|
|
|
Professional Services | 6500 | $600M | Ireland | Press Ganey Forsta | Forsta Confirmit Horizons | Customer Experience | 2018 | n/a |
|
|
|
|
Banking and Financial Services | 1370 | $1.7B | United Kingdom | Press Ganey Forsta | Forsta Confirmit Horizons | Customer Experience | 2019 | n/a |
|
|
|
|
Banking and Financial Services | 10700 | $8.2B | United States | Press Ganey Forsta | Forsta Confirmit Horizons | Customer Experience | 2009 | n/a |
|
|
|
|
Non Profit | 7050 | $565M | United States | Press Ganey Forsta | Forsta Confirmit Horizons | Customer Experience | 2019 | n/a |
|
|
|
|
Insurance | 25000 | $47.3B | United States | Press Ganey Forsta | Forsta Confirmit Horizons | Customer Experience | 2013 | n/a |
|
Buyer Intent: Companies Evaluating Forsta Confirmit Horizons
- Kountry Junction, a United States based Retail organization with 10 Employees
- Cequens, a United Arab Emirates based Professional Services company with 150 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||