American International Group (AIG)
1271 Avenue of the Americas,
New York, 10020, NY,
United States
New York, 10020, NY,
United States
1 212-770-7000
Insurance
American International Group (AIG) Technographics
American International Group (AIG) Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by American International Group (AIG) and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 25000 American International Group (AIG) employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that American International Group (AIG) has purchased the following applications: SAP S/4 HANA for ERP Financial in 2020, UKG Workforce Central Absence Manager (ex Kronos Workforce Absence Manager) for Absence and Leave Management in 2014, AppWorx Workload Automation for Business Process Management in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems American International Group (AIG) is running and its propensity to invest more and deepen its relationship with SAP , IgniteTech , UKG or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing American International Group (AIG) revenues, which have grown to $47.25 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for American International Group (AIG) intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
American International Group (AIG) Tech Stack and Enterprise Applications
American International Group (AIG) ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP S/4 HANA | ERP Financial | ERP | n/a | 2020 | 2021 |
In 2020, AIG implemented SAP S/4 HANA as its core ERP platform. The deployment targeted the finance domain, using SAP S/4 HANA to consolidate ERP Financial functions and establish a platform for centralized financial accounting and control.
The SAP S/4 HANA implementation focused on standard ERP Financial capabilities, including financial accounting, general ledger, accounts payable, accounts receivable, controlling and period end financial close workflows. Infrastructure provisioning included servers and platform stacks for SAP HANA and supporting DB2 database instances, aligned with SAP S/4 HANA requirements and enterprise backup and storage planning.
The architecture combined on premise IBM AIX virtualization and public cloud infrastructure, with platform engineering workstreams to migrate AIX LPARs and virtualized workloads to Microsoft Azure. Technical components referenced in the implementation included PowerVM based LPAR management, Virtual I O servers, HMC firmware management, PowerVC for private cloud provisioning, SAN migration using LVM mirror techniques, Azure File Share mounting for SAP applications, and configuration automation using Ansible.
Operational ownership rested with platform engineering and IT operations, supporting finance and downstream business processes. Governance and runbook changes emphasized automated configuration management, patching and compliance using PowerSC, controlled LPM migrations and staged LPAR moves to cloud, and integration of cloud build and provisioning processes to support ongoing SAP S/4 HANA operations.
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ERP Financial | ERP |
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2014 | 2014 |
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ERP Financial | ERP |
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2012 | 2012 |
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ERP Financial | ERP |
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2007 | 2008 |
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Expense Management | ERP |
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2013 | 2013 |
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American International Group (AIG) HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UKG | Legacy | UKG Workforce Central Absence Manager (ex Kronos Workforce Absence Manager) | Absence and Leave Management | HCM | n/a | 2014 | 2014 |
In 2014, American International Group implemented UKG Workforce Central Absence Manager (ex Kronos Workforce Absence Manager) for Absence and Leave Management. The implementation centered on core absence tracking and leave entitlement enforcement to support HR, payroll, timekeeping and scheduling business functions, with modules deployed including HR/Payroll, Timekeeper, Leave, Attendance, WDM, WIM, Scheduler and Analytics.
Configuration work mapped absence rules to payroll and timekeeping logic, configured scheduler and Timekeeper workflows, and enabled analytics for absence trend analysis and compliance reporting. UKG Workforce Central Absence Manager was configured to leverage WDM and WIM for workforce data management and the Attendance module for exception processing, aligning with standard Absence and Leave Management operational workflows.
Project governance emphasized test discipline, the project team researched, wrote, and edited test procedures used for upgrades, and those procedures governed upgrade validation and regression testing across HR/Payroll, Leave and Scheduler modules. The documented testing approach established repeatable upgrade gates and operational readiness practices for ongoing maintenance of the Absence and Leave Management environment.
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Absence and Leave Management | HCM |
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2018 | 2018 |
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BackGround Screening | HCM |
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2018 | 2018 |
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Benefits Administration | HCM |
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2018 | 2019 |
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Candidate Relationship Management | HCM |
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2017 | 2017 |
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Compensation Management | HCM |
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2017 | 2017 |
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Core HR | HCM |
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2014 | 2014 |
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Core HR | HCM |
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2018 | 2018 |
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Employee Engagement | HCM |
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2021 | 2021 |
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Employee Experience | HCM |
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2018 | 2018 |
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Employee Experience | HCM |
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2021 | 2021 |
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Learning and Development | HCM |
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2017 | 2017 |
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Onboarding | HCM |
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2017 | 2017 |
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Payroll | HCM |
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2014 | 2014 |
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Payroll | HCM |
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2018 | 2018 |
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Payroll | HCM |
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2016 | 2016 |
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Performance and Goal Management | HCM |
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2018 | 2019 |
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Performance and Goal Management | HCM |
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2022 | 2022 |
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Recruiting, Applicant Tracking System | HCM |
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2018 | 2018 |
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Time and Attendance | HCM |
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2014 | 2014 |
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Time and Attendance | HCM |
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2018 | 2018 |
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Workforce Analytics | HCM |
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2016 | 2016 |
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Workforce Analytics | HCM |
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2018 | 2018 |
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Workforce Management | HCM |
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2014 | 2014 |
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Workforce Management | HCM |
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2018 | 2018 |
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Workforce Scheduling | HCM |
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2014 | 2014 |
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American International Group (AIG) ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Broadcom | Legacy | AppWorx Workload Automation | Business Process Management | ERP Services and Operations | n/a | 2016 | 2016 |
In 2016 AIG implemented AppWorx Workload Automation as part of its Business Process Management tooling to orchestrate scheduled batch jobs and recurring processes across application tiers. The implementation centered on scheduling and operationalizing batch workloads used by retail operations, price management, and procurement processes within AIG’s application estate.
The AppWorx Workload Automation deployment included development of specific functional modules such as a price change batch job, a purchase order price change batch process, and a Retail Operation and reports module. Engineering work created AppWorx scheduling components to run jobs at specified times, leveraged an existing multithreading batch framework and an RODB/DAO data tier, and produced managed beans and deployment artifacts to integrate scheduling with application logic.
Architecturally the implementation operated alongside JBoss application servers and a MySQL data tier, with artifacts built using Maven and deployed via Jenkins to AWS. The solution used MapQuest geocode service for address conversion and a DB Sync framework to compare and synchronize source and destination data sets, and it coordinated with microservices implemented in Spring Boot and deployed to Pivotal Cloud Foundry where RESTful web services provided data access for scheduled jobs.
Governance and operationalization included replacing an older build process across more than 60 projects with a Maven based pipeline, creating Jenkins jobs as part of the SCCM software change and configuration management process, and using JIRA and JUnit for issue tracking and unit testing. AppWorx Workload Automation was therefore embedded into AIG’s CI CD and batch orchestration workflows, aligning scheduling, build, and deployment practices for ongoing operations.
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Facility Management | ERP Services and Operations |
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2014 | 2014 |
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Facility Management | ERP Services and Operations |
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2015 | 2015 |
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Insurance ERP | ERP Services and Operations |
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2013 | 2013 |
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Insurance ERP | ERP Services and Operations |
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2015 | 2015 |
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Legal Practice Management | ERP Services and Operations |
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2019 | 2019 |
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Legal Practice Management | ERP Services and Operations |
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2015 | 2015 |
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Legal Practice Management, Business Process Management | ERP Services and Operations |
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2014 | 2015 |
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Legal Time and Billing | ERP Services and Operations |
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2016 | 2016 |
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Mailing System | ERP Services and Operations |
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2010 | 2010 |
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Professional Services Automation | ERP Services and Operations |
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2015 | 2015 |
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Time Tracking and Billing | ERP Services and Operations |
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2013 | 2014 |
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American International Group (AIG) Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Analytics and BI | Analytics and BI |
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2012 | 2018 |
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Analytics and BI | Analytics and BI |
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2014 | 2014 |
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Analytics and BI | Analytics and BI |
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2019 | 2019 |
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Analytics and BI | Analytics and BI |
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2023 | 2023 |
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Data Warehouse | Analytics and BI |
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2016 | 2016 |
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Data Warehouse | Analytics and BI |
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2012 | 2012 |
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Data Warehouse | Analytics and BI |
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2018 | 2018 |
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Process Mining | Analytics and BI |
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2019 | 2019 |
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American International Group (AIG) Blockchain
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Blockchain Platform | Blockchain |
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2017 | 2018 |
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American International Group (AIG) Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2014 | 2014 |
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American International Group (AIG) Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Content Management | Content Management |
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2014 | 2014 |
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Content Management | Content Management |
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2017 | 2017 |
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Digital Asset Management | Content Management |
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2016 | 2016 |
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Digital Signing | Content Management |
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2022 | 2022 |
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American International Group (AIG) eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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eCommerce | eCommerce |
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2014 | 2014 |
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American International Group (AIG) CRM
American International Group (AIG) EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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EPM | EPM |
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2012 | 2012 |
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Financial Consolidation and Close | EPM |
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2014 | 2014 |
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American International Group (AIG) ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2018 | 2018 |
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IT Service Management | ITSM |
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2016 | 2016 |
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American International Group (AIG) Investment Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Portfolio and Investment Management | Investment Management |
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2012 | 2012 |
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Portfolio and Investment Management | Investment Management |
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1998 | 1998 |
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Portfolio and Investment Management | Investment Management |
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2022 | 2022 |
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Trade Order Management System (TOMS) | Investment Management |
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2010 | 2010 |
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American International Group (AIG) Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Procurement | Procurement |
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2015 | 2015 |
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Sourcing | Procurement |
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2015 | 2015 |
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Supplier Relationship Management | Procurement |
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2015 | 2015 |
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American International Group (AIG) SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Configure Price Quote (CPQ) | SPM |
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2015 | 2015 |
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Incentive Compensation Management | SPM |
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2021 | 2021 |
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American International Group (AIG) TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Risk Management | TRM |
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2014 | 2014 |
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Risk Management | TRM |
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2010 | 2010 |
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Risk Management | TRM |
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2007 | 2007 |
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Risk Management | TRM |
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2017 | 2017 |
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Risk Management | TRM |
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2013 | 2013 |
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Treasury Management | TRM |
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2011 | 2011 |
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Treasury Management | TRM |
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2011 | 2011 |
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Treasury Management | TRM |
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2011 | 2011 |
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Treasury Management | TRM |
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2023 | 2023 |
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American International Group (AIG) PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Apps Development | PaaS |
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2016 | 2016 |
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Robotic Process Automation | PaaS |
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2017 | 2017 |
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Transactional Email | PaaS |
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2021 | 2021 |
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American International Group (AIG) IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Data Warehouse Appliance | IaaS |
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2012 | 2012 |
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Data Warehouse Appliance | IaaS |
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2018 | 2018 |
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Database Management | IaaS |
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2017 | 2017 |
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Database Management | IaaS |
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2016 | 2016 |
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Digital Workspace | IaaS |
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2020 | 2020 |
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Domain Name System (DNS) | IaaS |
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2008 | 2008 |
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Network Management and Monitoring | IaaS |
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2006 | 2006 |
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Servers, Storage and Networking | IaaS |
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2014 | 2014 |
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American International Group (AIG) CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2019 | 2019 |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Web Application Firewalls (WAF) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at American International Group (AIG)
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Property Exposure & Analytics Officer | Manager | Operations | |
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Analytics Technical Officer | Director | IT | |
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Vice President of Business Intelligence | VP | IT | |
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VP, Chief Technology Officer, Global Finance | CXO | IT | |
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Chief Operating Officer, Head of Strategy - Treasury | Director | Finance | |
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CFO | CXO | Finance | |
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Head of Strategic Finance, Commercial Europe | Director | Finance | |
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Head of IT Business Management | Director | IT | |
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IT & Transformation Audit Director – EMEA | Director | Risk | |
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EMEA Regional Manager - Travel, Meetings and Events | Manager | Finance | |
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UK Chief Operating Officer | CXO | Operations | |
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CFO UK Accounting Centre and Finance Transformation Manager | Manager | Finance | |
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Vice President, Information Technology | VP | IT | |
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CFO for Latin America, MENA and Eastern Europe | CXO | Finance | |
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General Manager EMEA Travel and Managing Director | Manager | Finance | |
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Chief Information Officer IT Shared Services, Systems EMEA | CXO | IT | |
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CFO, Global Liability and Financial Lines | CXO | Finance | |
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Global Finance Transformation Analyst - Expenses | Manager | Finance | |
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Chief Data Officer | CXO | IT | |
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CTO, Global Functions | CXO | Finance | |
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Vice President - Chief Data Officer | CXO | IT | |
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Executive Vice President and Chief Information Officer | CXO | IT | |
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Director, Payroll Operations | Director | Finance | |
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Executive Vice President and Chief Information Officer | CXO | IT | |
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EVP and Chief Human Resources Officer | CXO | HR | |
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Executive Vice President and Chief Financial Officer | CXO | Finance | |
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Senior Vice President Human Resources | VP | HR | |
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President and Global Chief Operating Officer | CXO | Finance | |
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COO, Financial Lines | CXO | Finance | |
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Managing Director - Chief Investment Officer (CIO) - EMEA | Director | Investment | |
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Chief Investment Officer - General Insurance | CXO | Investment | |
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Head of European Data Delivery, General Insurance IT | Director | IT | |
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CIO | CXO | Finance | |
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Head of Finance Transformation | Director | Finance | |
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SAP Finance Systems Manager | Manager | IT | |
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Executive Vice President and Chief Investment Officer | CXO | Investment | |
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Vice President, Treasury - Global Capital Markets | VP | Treasury | |
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Vice President, Portfolio Management | VP | Investment | |
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Human Resources Chief of Staff | CXO | HR | |
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Executive Talent Acquisition Director | Director | HR | |
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Global Head of Talent Acquisition | Director | HR | |
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Vice President, Global Human Resources | VP | HR | |
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Head of IT, Europe | Director | IT | |
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Head of Human Resources | Director | HR | |
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Senior Business Intelligence Analyst | Manager | IT | |
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Global Head Employee Benefits | Director | HR | |
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Director Payroll & HRIS | Director | HR | |
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Head of Global Compensation | Director | HR | |
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Executive Vice President and Chief Human Resources Officer | CXO | HR | |
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Sales Manager | Manager | Sales | |
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Sales Director | Director | Sales | |
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VP Sales and Marketing | VP | Marketing | |
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Business Transformation - CRM Manager | Manager | IT | |
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SVP & CTO, Enterprise Platforms Services(Data, Analytics, and Digital Technologies) | VP | IT | |
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Global Head of Data Analytics and Monitoring | Director | IT | |
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Senior Information Officer - Information Technology Operations & Business Management | Director | IT | |
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Vice President and Head of Human Resources | VP | HR | |
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Director of Human Resources, IT | Director | HR | |
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Director Talent Acquisition | Director | HR | |
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Senior Director, Global Functions, Talent Acquisition, North America | Director | HR | |
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Vice President HR | VP | HR | |
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Director, Executive Recruiting | Director | HR | |
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Head of North America Talent Acquisition, General Insurance | Director | HR | |
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Senior Director, Global Functions & Investments, Talent Acquisition | Director | HR | |
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Manager, Talent Acquisition | Manager | HR | |
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Vice President - Sales Performance Management | VP | Sales | |
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SVP, Head of Total Rewards | VP | HR | |
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Director & Actuary | Director | Risk | |
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EVP, Chief Risk Officer | CXO | Risk | |
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Managing Director, Enterprise Risk Management | Director | Risk | |
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VP & Actuary | VP | Risk | |
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Director and Actuary - Domestic Pensions | Director | HR | |
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Interim Global Chief Actuary | CXO | Risk | |
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Senior Vice President, Digital & Customer Experience - Private Client Group | VP | Customer Service | |
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Global Chief Digital Technology & Customer Experience Executive | CXO | Customer Service | |
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Client Experience Digital Transformation Leader | Manager | Customer Service | |
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Customer Officer and VP, Customer Insights, Experiences and Interfaces | VP | Customer Service | |
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Vice President, Travel Assistance Sales | VP | Sales | |
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Senior Director and Head of Global Travel | Director | Operations | |
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Regional Sales Director | Director | Sales | |
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Regional Sales Director | Director | Sales | |
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Director of Meetings and Events | Director | Finance | |
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Head of Events | Director | Finance | |
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Senior Director, Facilities | Director | Operations | |
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Head of Legal Technology & Operations | Director | Legal | |
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Global Chief Compliance Officer, SVP | C-Level | Legal | |
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Director of Legal Operations | Director | Operations | |
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Chief Actuary, Global Pricing | CXO | Risk | |
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VP Lead Pricing Actuary | VP | Risk | |
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VP, Group Annuities | VP | Finance | |
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Chief Investment Officer, General Insurance (P&C) North America | CXO | Investment | |
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Senior Vice President and Global Chief Investment Officer | CXO | Investment | |
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Senior Director, Investment Accounting | Director | Investment | |
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VP - Application Management (SAP) | VP | IT | |
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SVP IT | VP | IT | |
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SVP & CTO, Enterprise Platforms(Data, Analytics, Digital, QA, DevOps, & Collaboration Technologies) | CXO | IT | |
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Chief Technology Officer | CXO | IT | |
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Chief Information Officer, Global Digital & Client Technology | CXO | IT | |
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VP - IT Applications | VP | IT | |
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SVP | CIO | Global Technology Head of Engineering & Cloud Services | CXO | IT | |
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Business Analyst / Salesforce Administrator | Manager | Marketing | |
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Salesforce Administrator | Manager | Marketing | |
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VP, Global Head of Corporate Administrative Services Legal | VP | Legal | |
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Head of Legal, North America Insurance | Director | Legal | |
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CHRO | CXO | HR | |
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Global Payroll Director | Director | HR | |
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Head of Global HR Operations | Director | HR | |
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Director of Investment Portfolio Planning, Budgeting, and Analysis | Director | Investment | |
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Director, Investment and Capital Strategy | Director | Investment | |
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Apps Being Evaluated by American International Group (AIG) Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from American International Group (AIG) IT executives and key decision makers. This section highlights American International Group (AIG)'s latest recorded technology evaluations, including Chroma for AI Database on 2026-04-15, SAP S/4 HANA for ERP Financial on 2025-12-03, and ADP TotalSource for PEO (Professional Employer Organization) on 2025-11-05. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the American International Group (AIG) digital transformation priorities and AI adoption trends.
FAQ - APPS RUN THE WORLD American International Group (AIG) Technographics
American International Group (AIG) is a Insurance organization based in United States,
with around 25000 employees and annual revenues of $47.25 billion.
American International Group (AIG) operates a diverse technology stack with applications such as
SAP S/4 HANA, UKG Workforce Central Absence Manager (ex Kronos Workforce Absence Manager) and AppWorx Workload Automation,
covering areas like ERP Financial, Absence and Leave Management and Business Process Management.
American International Group (AIG) has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, UKG and Broadcom.
American International Group (AIG) recently adopted applications including
Palantir Foundry in 2023, Kyriba Treasury in 2023 and Apdata Objectives Management in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of American International Group (AIG)’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates American International Group (AIG)’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete American International Group (AIG) technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.