List of Fresh Mango JIM Customers
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United Kingdom
Since 2010, our global team of researchers has been studying Fresh Mango JIM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Fresh Mango JIM for Business Process Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Fresh Mango JIM for Business Process Management include: Smiths Gore British Virgin Islands, a British Virgin Islands based Construction and Real Estate organisation with 19 employees and revenues of $3.0 million, Folio Group British Virgin Islands, a British Virgin Islands based Professional Services organisation with 10 employees and revenues of $2.0 million, Island Yacht Management British Virgin Islands, a British Virgin Islands based Leisure and Hospitality organisation with 12 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Fresh Mango JIM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Fresh Mango JIM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Folio Group British Virgin Islands | Professional Services | 10 | $2M | British Virgin Islands | Fresh Mango Technologies | Fresh Mango JIM | Business Process Management | 2025 | n/a | In 2025, Folio Group British Virgin Islands implemented Fresh Mango JIM, a Business Process Management application. The deployment focused on Folio Corporate Services in the British Virgin Islands, leveraging the existing Fresh Mango Technologies retainer relationship to offer Fresh Mango JIM for formalizing and streamlining support request intake and lifecycle handling across the small professional services firm. Fresh Mango JIM was configured to provide Business Process Management capabilities including configurable request intake forms, workflow orchestration for support request routing, task assignment and status tracking, and dashboarding for operational visibility. Implementation work centered on standardizing support request workflows for the corporate services and IT support function, documenting approval and escalation steps, and instituting process governance to ensure consistent ticket handling across the company's offices. The narrative emphasizes the application, Fresh Mango JIM, delivering BPM-aligned automation and workflow control to centralize support request processes for Folio Group British Virgin Islands. | |
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Island Yacht Management British Virgin Islands | Leisure and Hospitality | 12 | $1M | British Virgin Islands | Fresh Mango Technologies | Fresh Mango JIM | Business Process Management | 2025 | n/a | In 2025, Island Yacht Management British Virgin Islands implemented Fresh Mango JIM, a Business Process Management application, to formalize 24/7 IT support ticketing and request intake under its existing Fresh Mango retainer relationship. The implementation is described in the context of ongoing retainer support, and Island Yacht Management has publicly praised Fresh Mango for prompt, around-the-clock IT support. This ties Fresh Mango JIM directly to IT support operations for the company. The Fresh Mango JIM deployment focused on core Business Process Management capabilities typical for a retainer-based ITSM use case, including centralized ticket intake, workflow orchestration for support requests, automated routing to on-call staff, and SLA-aware request tracking. Configuration work emphasized small team workflows appropriate for a 12 employee organization, with lightweight role-based access and simplified incident classification to match yacht operations and guest services request patterns. Operational coverage centered on IT support and request handling across the British Virgin Islands, with the application positioned to capture 24/7 requests and provide continuity under the Fresh Mango support retainer. The narrative indicates the system was rolled out as part of ongoing managed support rather than a standalone procurement, preserving vendor-side operational ownership for after-hours escalation and continuous assistance. Governance and process alignment were oriented around retainer-driven support practices, with service request workflows and escalation paths formalized within Fresh Mango JIM to reflect the client’s small team structure and maritime service context. The implementation narrative stops short of quantified outcomes, but explicitly notes Island Yacht Management’s endorsement of Fresh Mango’s prompt around-the-clock IT support, indicating user-level satisfaction with the operational model. | |
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Smiths Gore British Virgin Islands | Construction and Real Estate | 19 | $3M | British Virgin Islands | Fresh Mango Technologies | Fresh Mango JIM | Business Process Management | 2025 | n/a | In 2025, Smiths Gore British Virgin Islands began using Fresh Mango JIM, a Business Process Management application. The engagement is centered on IT support workflows and the ITSM process area for the company’s British Virgin Islands operations, targeting automation of routine managed IT service tasks for a 19-employee construction and real estate firm. The Fresh Mango JIM deployment focuses on workflow automation for ticket intake, ticket lifecycle orchestration, and service request automation, consistent with Business Process Management capabilities. Configuration leveraged the vendor’s retainer-client app model to establish runbook-driven incident handling, routing rules, standardized request templates, and escalation procedures. The implementation scope is concentrated on operational IT support functions rather than broad enterprise process management. Governance is organized through the Fresh Mango retainer relationship, providing ongoing configuration, support, and operational oversight for IT support processes. Fresh Mango’s testimonial for Smiths Gore BVI explicitly praises timely, professional support, which aligns with the managed services model that accompanies Fresh Mango JIM. The overall implementation emphasizes a retainer-backed operational model for ITSM automation within Smiths Gore British Virgin Islands. |
Buyer Intent: Companies Evaluating Fresh Mango JIM
- Intercontinental Technology, a United States based Professional Services organization with 10 Employees
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