List of FreshIdeas gupshup Customers
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Since 2010, our global team of researchers has been studying FreshIdeas gupshup customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased FreshIdeas gupshup for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using FreshIdeas gupshup for Chatbots and Conversational AI include: Internet Brands, a United States based Professional Services organisation with 7000 employees and revenues of $1.60 billion, Sify Technologies, a India based Professional Services organisation with 2655 employees and revenues of $300.0 million and many others.
Contact us if you need a completed and verified list of companies using FreshIdeas gupshup, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The FreshIdeas gupshup customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Internet Brands | Professional Services | 7000 | $1.6B | United States | FreshIdeas | FreshIdeas gupshup | Chatbots and Conversational AI | 2022 | n/a |
In 2022 Internet Brands implemented FreshIdeas gupshup within its Chatbots and Conversational AI portfolio. FreshIdeas published a Whatfix digital adoption case for Baystone Media, part of Internet Brands, documenting a product adoption implementation that reduced inbound calls by approximately 10 percent and support tickets by approximately 4.17 percent in the United States.
The FreshIdeas gupshup deployment centered on core conversational AI capabilities typical of the Chatbots and Conversational AI category, including scripted conversational flows, intent classification, natural language understanding and automated escalation paths to live agents. Configuration emphasized conversation design aligned to product adoption journeys, and analytics instrumentation to track interaction volumes and escalation triggers.
Implementation documentation was captured through a Whatfix digital adoption program at Baystone Media, linking in-application guidance to the conversational prompts used by FreshIdeas gupshup. Operational scope described in the case focuses on Baystone Media within Internet Brands, impacting customer support and product adoption teams in the United States.
Governance and rollout practices described in the Whatfix case include scripted content controls, staged configuration updates and alignment between support workflows and conversational scripts. The published outcome highlights reduced inbound call volume and fewer support tickets as part of the product adoption effort documented by FreshIdeas.
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Sify Technologies | Professional Services | 2655 | $300M | India | FreshIdeas | FreshIdeas gupshup | Chatbots and Conversational AI | 2021 | n/a |
In 2021 Sify Technologies implemented FreshIdeas gupshup as part of a Chatbots and Conversational AI initiative tied to its Freshsales and Freshchat engagement stack. FreshIdeas lists Sify as a Freshsales Freshchat customer in vendor materials, and Freshworks case documentation records improvements in CRM adoption and customer engagement in India, supporting the inference that FreshIdeas gupshup was used to extend conversational capabilities alongside CRM adoption efforts.
The implementation centered on conversational and omnichannel engagement capabilities consistent with Chatbots and Conversational AI deployments, including configured conversational flows, intent recognition and routing, automated response handlers, and CRM linked engagement workflows. FreshIdeas gupshup was deployed to integrate conversational interactions with Freshsales Freshchat customer records, enabling synchronized lead and case context between chat sessions and CRM for sales and support teams.
Operational scope focused on customer engagement and CRM adoption across Sify Technologies business functions, primarily sales and customer support in India as documented by Freshworks materials. Governance emphasized aligning conversational workflows with CRM processes to improve adoption and engagement, and FreshIdeas involvement in CRM and conversational projects is evidenced in public materials while the explicit product naming of FreshIdeas gupshup is inferred from those materials.
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Buyer Intent: Companies Evaluating FreshIdeas gupshup
- Slaughter and May, a United Kingdom based Professional Services organization with 1140 Employees
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