List of Freshstatus CX Customers
Freshworks (formerly Freshdesk)
2950 South Delaware Street Suite 201,
San Mateo, 94403, CA,
United States
San Mateo, 94403, CA,
United States
1 650-513-0514
Professional Services
4400
$839M
Since 2010, our global team of researchers has been studying Freshstatus CX customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Freshstatus CX for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Freshstatus CX for Customer Experience include: Jarlette, a Canada based Healthcare organisation with 450 employees and revenues of $151.0 million, Peaceweb Netherlands, a Netherlands based Communications organisation with 25 employees and revenues of $5.0 million, Twibbonize, a Indonesia based Professional Services organisation with 23 employees and revenues of $3.0 million, Tico Coffee Roasters, a United States based Retail organisation with 10 employees and revenues of $1.0 million, Encharge, a Bulgaria based Professional Services organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Freshstatus CX, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Freshstatus CX customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Biggestech | Professional Services | 10 | $1M | Bangladesh | Freshstatus | Freshstatus CX | Customer Experience | 2022 | n/a |
In 2022, Biggestech implemented Freshstatus CX on its website for Customer Experience. The deployment embeds Freshstatus CX as the primary public-facing status and customer communication layer for the company website, enabling centralized incident visibility and customer-facing service messaging.
Freshstatus CX was configured with Customer Experience-aligned modules including a public status page, customer notification workflows, and feedback capture, scaled to the needs of a 10 employee professional services firm. Operational coverage emphasizes client-facing functions such as customer support and service delivery, with the application exposed on the corporate website to provide real-time status and self-service information. Governance and content updates are managed internally through the Freshstatus CX administrative console and routine publication processes, with a single service owner coordinating configuration, messaging cadence, and access controls.
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DevStorage.eu | Professional Services | 10 | $1M | Germany | Freshstatus | Freshstatus CX | Customer Experience | 2022 | n/a |
In 2022, DevStorage.eu implemented Freshstatus CX on its public website to provide Customer Experience capabilities focused on status communication and customer notifications. Freshstatus CX is deployed as the customer-facing status and incident communication layer, delivering public status pages and subscriber notifications consistent with Customer Experience applications.
The deployment is cloud hosted and embedded into the site, serving as the primary external communications touchpoint for the small professional services firm, and supporting customer support and service operations. Functional configuration emphasizes public status pages, subscriber management, and templated incident updates, which are instrumented for web delivery and integrated into day-to-day support workflows. Governance is centralized to a small operational team that publishes updates and maintains subscriber lists, aligning incident communication procedures with customer support processes across DevStorage.eu.
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Encharge | Professional Services | 10 | $1M | Bulgaria | Freshstatus | Freshstatus CX | Customer Experience | 2022 | n/a |
In 2022, Encharge deployed Freshstatus CX on its website as a Customer Experience layer for its 10 employee professional services firm based in Bulgaria. The implementation places Freshstatus CX into the company web presence to provide public status visibility and centralized customer communications, and Freshstatus CX is the primary customer-facing incident and status tooling. The deployment is web-centric and built around embedded status pages and subscriber notification capabilities.
Configuration work emphasized public status pages, embeddable status widgets, incident timeline publishing, and subscriber notification workflows, leveraging standard Customer Experience functionality for message templates and scheduled updates. Freshstatus CX was configured to surface operational status on marketing and support pages and to centralize incident messaging for external audiences.
Operational ownership is aligned to product and customer success functions, with a lightweight governance model suitable for a small organization, using a single site web deployment and centralized controls for publishing and subscriber management. Ongoing administration is handled internally by Encharge, and Freshstatus CX interacts with the website front end through embedded widgets and direct status page links to maintain customer-facing status and notification flows.
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Exeltel | Communications | 10 | $1M | United Kingdom | Freshstatus | Freshstatus CX | Customer Experience | 2022 | n/a |
In 2022 Exeltel deployed Freshstatus CX on its website to establish a centralized customer communications layer, aligning the Customer Experience application with external service status and incident messaging. Exeltel implemented Freshstatus CX as a public facing status and notification touchpoint, positioning the application to serve customer support and operations functions under the Customer Experience category.
The Freshstatus CX implementation focused on core status page and incident communications capabilities common to Customer Experience tooling, including a public status page, incident timeline updates, scheduled maintenance notices, and subscriber notification workflows. Configuration work emphasized embedding a status widget into the Exeltel website and configuring templated update messages to ensure consistent customer-facing incident narratives.
Operational coverage for Freshstatus CX is concentrated on customer support and operations teams, reflecting Exeltel s small company footprint and website centric use. The deployment is SaaS oriented and embedded on the corporate site, making Freshstatus CX the primary channel for external service visibility and customer notifications in the Customer Experience stack.
Governance for the Freshstatus CX rollout was centered on lightweight incident procedures and update ownership, with support staff responsible for posting status changes and managing subscriber lists. Process changes were scoped to streamline external communications and standardize incident messaging, preserving concise public status updates without altering internal escalation tooling.
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Jarlette | Healthcare | 450 | $151M | Canada | Freshstatus | Freshstatus CX | Customer Experience | 2022 | n/a |
In 2022, Jarlette deployed Freshstatus CX on its public website as a Customer Experience application, positioning Freshstatus CX to publish service status and incident communications for external customers and patient-facing channels. The implementation is explicitly customer-facing and serves as the primary surface for real-time status updates and subscription-based notifications accessed from the Jarlette website.
Freshstatus CX was configured to expose standard Customer Experience capabilities, including a public status page, incident messaging workflows, subscriber notification management, and scheduled maintenance announcements. Configuration work focused on service grouping and templated messaging to ensure consistent external communications, and the Freshstatus CX console was used to author and schedule customer-facing updates.
Operational coverage for the deployment centers on customer support and operations teams that now use the website-hosted Freshstatus CX pages to communicate outages and maintenance to Jarlette customers across Canada. The deployment is embedded on the corporate website and is the primary channel for external service transparency rather than an internal-only tool.
Governance was aligned to support operational publishing, with configured editorial templates and approval workflows for on-call and support staff to issue status updates through Freshstatus CX. The implementation emphasizes structured incident communications and subscription management within Jarlette Customer Experience processes, avoiding any reference to prior systems or external implementation partners.
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Communications | 25 | $5M | Netherlands | Freshstatus | Freshstatus CX | Customer Experience | 2023 | n/a |
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Professional Services | 10 | $1M | United States | Freshstatus | Freshstatus CX | Customer Experience | 2022 | n/a |
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Retail | 10 | $1M | United States | Freshstatus | Freshstatus CX | Customer Experience | 2022 | n/a |
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Professional Services | 23 | $3M | Indonesia | Freshstatus | Freshstatus CX | Customer Experience | 2022 | n/a |
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Buyer Intent: Companies Evaluating Freshstatus CX
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Freshstatus CX Coverage
Freshstatus CX is a Customer Experience solution from Freshstatus.
Companies worldwide use Freshstatus CX, from small firms to large enterprises across 21+ industries.
Organizations such as Jarlette, Peaceweb Netherlands, Twibbonize, Tico Coffee Roasters and Encharge are recorded users of
Freshstatus CX for Customer Experience.
Companies using Freshstatus CX are most concentrated in Healthcare, Communications and Professional Services, with adoption spanning over 21 industries.
Companies using Freshstatus CX are most concentrated in Canada, Netherlands and Indonesia, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Freshstatus CX across Americas, EMEA, and APAC.
Companies using Freshstatus CX range from small businesses with 0-100 employees - 88.89%, to mid-sized firms with 101-1,000 employees - 11.11%, large organizations with 1,001-10,000 employees - 0%, and global enterprises with 10,000+ employees - 0%.
Customers of Freshstatus CX include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Freshstatus CX customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Experience.