List of Freshworks HR Service Management Customers
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United States
Since 2010, our global team of researchers has been studying Freshworks HR Service Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Freshworks HR Service Management for HR Service Delivery from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Freshworks HR Service Management for HR Service Delivery include: Veeva Systems, a United States based Life Sciences organisation with 7291 employees and revenues of $2.75 billion, databricks, a United States based Professional Services organisation with 5500 employees and revenues of $1.60 billion, Wilson James Company, a United Kingdom based Professional Services organisation with 5606 employees and revenues of $771.0 million, Randstad Pty Ltd, a Australia based Professional Services organisation with 1200 employees and revenues of $300.0 million and many others.
Contact us if you need a completed and verified list of companies using Freshworks HR Service Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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databricks | Professional Services | 5500 | $1.6B | United States | Freshworks | Freshworks HR Service Management | HR Service Delivery | 2021 | n/a |
In 2021, Databricks deployed Freshworks HR Service Management as part of a broader expansion of Freshservice from ITSM into enterprise service management. The rollout targeted employee self service across HR, legal, security and learning and development teams, and Databricks reported a 23% ticket deflection rate in North America following the initiative.
The Freshworks HR Service Management implementation delivered HR Service Delivery capabilities including service catalog driven request intake, case management, knowledge base led self service, onboarding workflows and automated request routing. These modules were configured to centralize HR request triage and streamline onboarding, and they align with Freshservice enterprise service management adoption patterns used across HR teams, contributing to measured CSAT gains.
Architecturally the deployment extended Freshservice ITSM workflows into HR domains, unifying request taxonomy and routing rules between IT and HR and enabling a single ESM configuration to support multiple business functions. Operational coverage explicitly included HR, legal, security and L&D, with North America cited for ticket deflection measurement and increased employee self service usage.
Governance focused on centralized service catalog management, standardized SLAs and automated routing to reduce manual handoffs, accompanied by process changes to accelerate onboarding and HR request resolution. The Freshworks HR Service Management implementation thus supported a shift to enterprise service management governance while improving employee self service and delivering reported CSAT improvements.
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Randstad Pty Ltd | Professional Services | 1200 | $300M | Australia | Freshworks | Freshworks HR Service Management | HR Service Delivery | 2020 | n/a |
In 2020, Randstad Pty Ltd implemented Freshworks HR Service Management as a central HR service desk for its Australia operations. The HR Service Delivery deployment automated new-starter, employment-change and cessation workflows and provisioned a COVID help portal to handle pandemic-related employee inquiries and case intake.
Freshworks HR Service Management was configured with a service catalog and automated workflow orchestration to support onboarding, employment changes and termination processes. The implementation used case management and knowledge base capabilities typical of HR Service Delivery platforms to enable ticket routing, request fulfillment and self-service resolution for common HR inquiries.
The deployment leveraged Freshservice ESM capabilities within Freshworks HR Service Management to centralize HR ticketing and to provide regional visibility across Australia. Operational coverage focused on HR teams and People Operations, consolidating intake and lifecycle case tracking into a single HR service desk rather than multiple ad hoc channels.
Governance changes included standardizing HR workflows and ticket categorization to improve visibility of case volumes and handoffs across HR functions. The announced outcome from the implementation was improved HR efficiency and visibility across the region, supported by the COVID help portal and automated lifecycle workflows.
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Veeva Systems | Life Sciences | 7291 | $2.7B | United States | Freshworks | Freshworks HR Service Management | HR Service Delivery | 2016 | n/a |
In 2016, Veeva Systems implemented Freshworks HR Service Management to consolidate internal service desks and centralize support across IT, HR, marketing and facilities. The deployment was positioned in the HR Service Delivery category to unify case intake, routing, and resolution workflows for internal customers and to provide a single point of service for employee requests.
The Freshworks HR Service Management implementation configured core HR Service Delivery capabilities, including ticketing and case management, a self service portal and knowledge management, workflow automation for standardized escalations, and reporting and dashboards to track service performance. Configuration emphasized shared queues and routing rules so IT, HR, marketing and facilities teams could process employee requests within one platform and maintain consistent case lifecycles.
Governance established a centralized service desk model with standardized operating procedures and a company wide service desk expansion to govern case lifecycle and SLA handling. The implementation was used to improve resolution times and internal customer satisfaction, achieving a reported 97% satisfaction rating.
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Professional Services | 5606 | $771M | United Kingdom | Freshworks | Freshworks HR Service Management | HR Service Delivery | 2023 | n/a |
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