List of Fujitsu Buddy Virtual Assistant Customers
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Since 2010, our global team of researchers has been studying Fujitsu Buddy Virtual Assistant customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Fujitsu Buddy Virtual Assistant for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Fujitsu Buddy Virtual Assistant for Chatbots and Conversational AI include: Centrica, a United Kingdom based Utilities organisation with 22147 employees and revenues of $26.79 billion, Nottingham Trent University, a United Kingdom based Education organisation with 3430 employees and revenues of $823.0 million and many others.
Contact us if you need a completed and verified list of companies using Fujitsu Buddy Virtual Assistant, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Centrica | Utilities | 22147 | $26.8B | United Kingdom | Fujitsu | Fujitsu Buddy Virtual Assistant | Chatbots and Conversational AI | 2021 | Fujitsu |
In 2021, Centrica implemented the Fujitsu Buddy Virtual Assistant to support IT and service desk functions. The Fujitsu Buddy Virtual Assistant was deployed as a Chatbots and Conversational AI solution provided and implemented by Fujitsu, designed to let colleagues resolve straightforward IT issues via natural language guided automation.
Deployed across the UK & Ireland, the implementation focused on guided troubleshooting, incident avoidance and resolution workflows, and automated task orchestration consistent with Chatbots and Conversational AI capabilities. The Fujitsu Buddy Virtual Assistant served operational IT workflows and frontline support use cases, enabling colleague self service for common technical requests and routine support tasks.
Fujitsu acted as the implementation partner and operational owner of the deployment, with the rollout covering Centrica IT and service desk teams across the region. The program delivered measurable operational outcomes, cutting resolution times by approximately 80 percent, helping avoid or resolve over 10,000 incidents monthly and returning an average of 200 person days per month, producing material cost and productivity benefits.
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Nottingham Trent University | Education | 3430 | $823M | United Kingdom | Fujitsu | Fujitsu Buddy Virtual Assistant | Chatbots and Conversational AI | 2018 | Fujitsu |
In 2018, Nottingham Trent University implemented Fujitsu Buddy Virtual Assistant. The deployment targeted employee and student wellbeing through a mobile first BuddyConnect application jointly developed with Fujitsu under a UK co-creation partnership focused on HR and employee experience.
Fujitsu Buddy Virtual Assistant was delivered as a Chatbots and Conversational AI solution, exposing a colour coded wellbeing tracker and buddy support conversational flows designed for neuro diverse users. The implementation emphasized conversational guidance and self reporting capabilities within the mobile app, with the project using BuddyConnect as a wellbeing application rather than a packaged HR module as indicated by source materials.
The project was trialed in the UK with approximately 1,100 participants as part of the co-creation program, covering both student and staff cohorts. Fujitsu acted as vendor and systems integrator for the rollout, and governance centered on iterative co-creation and pilot evaluation within HR and employee experience teams.
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