List of GalaxE GxEngage Customers
Somerset, 08873, NJ,
United States
Since 2010, our global team of researchers has been studying GalaxE GxEngage customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased GalaxE GxEngage for CRM from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using GalaxE GxEngage for CRM include: Express Scripts, a United States based Insurance organisation with 30000 employees and revenues of $100.20 billion, Healthfirst, a United States based Insurance organisation with 5800 employees and revenues of $2.50 billion and many others.
Contact us if you need a completed and verified list of companies using GalaxE GxEngage, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The GalaxE GxEngage customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Express Scripts | Insurance | 30000 | $100.2B | United States | GalaxE | GalaxE GxEngage | CRM | 2018 | n/a |
In 2018, Express Scripts engaged GalaxE to deploy GalaxE GxEngage as a CRM for customer/member engagement and support across payer-facing operations in the United States. The implementation targeted pharmacy benefits workflows and the customer service channels that interact with members and provider networks, aligning the application with payer operational priorities.
The GalaxE GxEngage CRM implementation comprised core customer engagement capabilities typical of enterprise CRM deployments, including case management for member inquiries, engagement orchestration across channels, knowledge base support for contact center agents, and workflow automation to standardize support processes. Configuration emphasized rules based routing and templated communications to manage high volume member interactions in pharmacy benefits contexts.
Operational coverage focused on payer-facing business functions, specifically customer service, benefits administration, and program support teams across U.S. sites. Technical integration relied on standard application integration patterns such as API based data exchanges and batch feeds to connect engagement records with payer operational systems, preserving transactional continuity for claims and eligibility touch points.
Governance for the rollout emphasized centralized program oversight and cross functional process alignment between benefits operations and member support teams, with phased adoption to stabilize core engagement workflows. The vendor relationship and deployment also underpinned GalaxE local delivery outcomes, contributing to GalaxE expansion in Hartford and establishing a colocated delivery footprint for ongoing CRM operations.
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Healthfirst | Insurance | 5800 | $2.5B | United States | GalaxE | GalaxE GxEngage | CRM | 2021 | n/a |
In 2021 Healthfirst implemented GalaxE GxEngage as a CRM initiative to strengthen member engagement and support healthcare IT operations in New York. The program established a formal partnership with GalaxE to provide local delivery, IT hiring, and training specifically oriented to member-services and customer engagement processes. Deployment emphasis was on embedding CRM-focused operational support within Healthfirst member-services functions across the Bronx and broader New York footprint.
The GalaxE GxEngage deployment concentrated on CRM capabilities aligned to member-services workflows, including contact and case management and process orchestration consistent with customer-engagement platforms. Implementation activities combined system configuration with workforce development, training programs, and local hiring to staff day-to-day member-services operations, creating an operational model that paired application provisioning with on-site IT resources. Governance centered on coordinated delivery between Healthfirst and GalaxE, with explicit emphasis on workforce development and local hiring outcomes in the Bronx as part of the rollout.
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