Express Scripts
1 Express Way,
St. Louis, 63121, MO,
United States
St. Louis, 63121, MO,
United States
1 800-282-2881
Insurance
Express Scripts Technographics
Express Scripts Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Express Scripts and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 30000 Express Scripts employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Express Scripts has purchased the following applications: FIS GETPAID for AR Automation in 2017, PhenomPeople ATS for Applicant Tracking System in 2015, McKesson CoverMyMeds for Business Process Management in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Express Scripts is running and its propensity to invest more and deepen its relationship with FIS Global , Oracle , Sage or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Express Scripts revenues, which have grown to $100.20 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Express Scripts intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Express Scripts Tech Stack and Enterprise Applications
Express Scripts ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| FIS Global | Legacy | FIS GETPAID | AR Automation | ERP | n/a | 2017 | 2017 |
In 2017, Express Scripts deployed FIS GETPAID as its AR Automation platform. The implementation centralized dispute posting and the assignment of dispute cases either to collections or into adjustment workflows for overpays, collectible items, or discounts within the FIS GETPAID system.
FIS GETPAID was configured with dispute management and adjustment processing capabilities, using rules to determine whether a posted item required a collections escalation or an accounting adjustment. The implementation included automated posting logic and exception queues to capture overpayments and discount adjustments, and it supported cash posting and reconciliation activities typical of AR Automation deployments.
Operational coverage focused on the Accounts Receivable organization, with the collections team, cash application staff, and billing operations using FIS GETPAID for case assignment and ledger adjustments. The solution interfaced with existing billing and receivable processes to ensure posted disputes and adjustments flowed into ongoing collections workflows and AR ledger maintenance.
Governance was structured around rules-driven routing and assignment, with defined workflows to escalate disputed items to collections or to process adjustments when an overpay or discount was identified. The implementation emphasized consistent posting decisions and formalized dispute handling policies within FIS GETPAID to align collections and adjustment processing across Express Scripts' AR function.
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ERP Financial | ERP |
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2014 | 2014 |
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ERP Financial | ERP |
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2005 | 2005 |
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Expense Management | ERP |
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2010 | 2010 |
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Expense Management | ERP |
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2010 | 2010 |
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Express Scripts HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Phenom | Legacy | PhenomPeople ATS | Applicant Tracking System | HCM | n/a | 2015 | 2015 |
In 2015 Express Scripts implemented PhenomPeople ATS to provide Applicant Tracking System capabilities for its talent acquisition organization. The implementation emphasized configuration of the Phenom CRM and an employee referral portal, and involved direct partnership with the internal Employment Branding Team to align the careers website, recruitment marketing, targeted sourcing technologies, and candidate communications. The PhenomPeople ATS deployment was configured for standard ATS workflows, including CRM-driven candidate pipelines, referral routing, candidate experience settings, and recruitment marketing touchpoints. Operational ownership was concentrated in recruitment operations and the Employment Branding Team, with centralized design and configuration responsibilities to optimize user experience across the careers site, referral portal, and candidate communications channels. Integrations and operational coverage focused on linking the Applicant Tracking System to careers website delivery, recruitment marketing and targeted sourcing channels, while governance relied on cross-team coordination to maintain consistent messaging and candidate workflows.
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Candidate Relationship Management | HCM |
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2018 | 2018 |
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Employee Engagement | HCM |
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2021 | 2021 |
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Employee Experience | HCM |
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2020 | 2020 |
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Recruiting, Applicant Tracking System | HCM |
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2013 | 2013 |
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Time and Attendance | HCM |
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2013 | 2013 |
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Express Scripts ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| McKesson | Legacy | McKesson CoverMyMeds | Business Process Management | ERP Services and Operations | n/a | 2018 | 2018 |
In 2018, Express Scripts implemented McKesson CoverMyMeds as an electronic prior authorization channel across its pharmacy benefit manager network in the United States. The deployment used McKesson CoverMyMeds within a Business Process Management context to digitize prior authorization intake, routing, and status tracking between prescribers, pharmacies, and PBM review teams.
Module configuration emphasized prior authorization forms and ePA workflows, enabling prescribers and pharmacies to submit and manage prior authorization requests digitally through standardized forms and structured clinical data capture. Functional capabilities implemented include digital form submission, structured fields for clinical review, and automated status updates to replace manual phone and fax exchanges.
Integrations concentrated on prescriber and pharmacy channels and internal PBM adjudication and benefits workflows to sustain an end to end electronic PA lifecycle across the Express Scripts network. Operational coverage targeted pharmacy operations and benefits administration across the United States, with provider guidance and payer facing documentation used to support rollout and adoption, and the implementation is described as enabling faster determinations in provider guidance.
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Enterprise Asset Management | ERP Services and Operations |
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2017 | 2017 |
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Field Service Management | ERP Services and Operations |
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2019 | 2019 |
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Mailing System | ERP Services and Operations |
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2010 | 2010 |
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Express Scripts Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2013 | 2018 |
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Analytics and BI | Analytics and BI |
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2015 | 2018 |
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Analytics and BI | Analytics and BI |
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2014 | 2014 |
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Data Warehouse | Analytics and BI |
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2015 | 2015 |
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Data Warehouse | Analytics and BI |
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2016 | 2016 |
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Process Mining | Analytics and BI |
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2020 | 2020 |
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Express Scripts Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Express Scripts Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2022 | 2022 |
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Enterprise Content Management | Content Management |
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2018 | 2019 |
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Express Scripts CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2018 | 2019 |
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Customer Experience | CRM |
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2015 | 2015 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2019 | 2019 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2016 | 2016 |
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Sales Automation, Sales Engagement | CRM |
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2017 | 2017 |
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Tag Management | CRM |
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2020 | 2020 |
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Express Scripts ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2020 | 2020 |
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Application Performance Management | ITSM |
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2021 | 2021 |
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IT Service Management | ITSM |
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2012 | 2013 |
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Express Scripts PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2021 | 2021 |
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Express Scripts TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Critical Event Management | TRM |
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2018 | 2018 |
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Governance, Risk and Compliance | TRM |
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2019 | 2019 |
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Express Scripts PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2020 | 2020 |
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Robotic Process Automation | PaaS |
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2017 | 2017 |
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Express Scripts IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2011 | 2011 |
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Cloud Storage | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2011 | 2011 |
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Data Warehouse Appliance | IaaS |
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2016 | 2016 |
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Database Management | IaaS |
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2017 | 2017 |
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Network Management and Monitoring | IaaS |
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2017 | 2017 |
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Express Scripts CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Express Scripts
| First Name | Last Name | Title | Function | Department | Phone | |
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Director, Enterprise Analytics | Director | IT | |
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Director of Enterprise Analytics | Director | IT | |
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Vice President, Health Plan Pricing and Analytics | VP | IT | |
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Vice President, Sales | VP | Sales | |
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Vice President Sales | VP | Sales | |
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Vice President of Sales, Commercial West | VP | Sales | |
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Chief Operations Officer | CXO | Finance | |
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VP HR Strategy, Talent Management & Shared Services | VP | HR | |
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President and CEO | CXO | Finance | |
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President, Sales | CXO | Finance | |
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SVP & Chief HR Officer | CXO | HR | |
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Vice President Human Resources | VP | HR | |
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Vice President, Sales | VP | Sales | |
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CIO | CXO | Finance | |
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Director, Enterprise Entity Services | Director | Finance | |
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Senior Director, Enterprise Data Architecture, Analytics & Operations | Director | IT | |
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SENIOR DIRECTOR - Enterprise Data Science & Information Products | Director | IT | |
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Director, IT-Finance, FP&A | Director | Finance | |
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Senior Manager, Finance | Manager | Finance | |
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VP, Human Resources Business Partner | VP | HR | |
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CFO - Business Development | CXO | Finance | |
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Senior Vice President, Chief Information Officer | CXO | IT | |
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Chief Operations Officer | CXO | Finance | |
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Director of Payroll | Director | Finance | |
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Director, Workforce Planning and Scheduling | Director | HR | |
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Vice President Finance | VP | Finance | |
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Finance Director | Director | Finance | |
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Sr Director of Accounting | Director | Finance | |
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Account Receivable Analyst | Manager | Finance | |
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Field Service Engineer | Manager | Operations | |
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Regional Field Services, Sr Manager | Manager | Operations | |
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Sr Manager of Technology - Field Services | Manager | IT | |
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Senior Director, Human Resources | Director | HR | |
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Director Human Resources, HRBP | Director | HR | |
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HR Business Partner | Manager | HR | |
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IT Director | Director | IT | |
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Director IT | Director | Finance | |
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Director Information Technology | Director | IT | |
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Senior Information Technology Manager | Manager | IT | |
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Director, Enterprise Data Science | Director | IT | |
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Sr Manager, Data Science | Manager | IT | |
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Director, Talent Strategy | Director | HR | |
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Director, HR Business Partner | Director | HR | |
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HR Business Partner | Manager | HR | |
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Director, Human Resources Business Partner | Director | HR | |
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VP Information Technology | VP | IT | |
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Director, IT Engineering | Director | IT | |
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Infrastructure Engineering Senior Manager | Manager | Finance | |
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Director of Network Strategy, Operations | Director | IT | |
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IT Network Engineer | Manager | IT | |
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Salesforce Administrator | Manager | Marketing | |
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Apps Being Evaluated by Express Scripts Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Express Scripts IT executives and key decision makers. This section highlights Express Scripts's latest recorded technology evaluations, including Oracle Procurement Cloud for Procurement on 2025-04-02, bswift for Benefits Administration on 2025-01-28, and Rackspace Cloud for Application Hosting and Computing Services on 2024-11-19. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Express Scripts digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| 2025-04-02 | Express Scripts | Evaluated | Oracle | Oracle Procurement Cloud | Procurement | Procurement |
| 2025-01-28 | Express Scripts | Evaluated | bswift | bswift | Benefits Administration | HCM |
| 2024-11-19 | Express Scripts | Evaluated | Rackspace Technology | Rackspace Cloud | Application Hosting and Computing Services | IaaS |
| 2024-11-13 | Express Scripts | Evaluated |
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Core HR | HCM |
| 2024-11-10 | Express Scripts | Evaluated |
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Payment Processing | ERP |
FAQ - APPS RUN THE WORLD Express Scripts Technographics
Express Scripts is a Insurance organization based in United States,
with around 30000 employees and annual revenues of $100.20 billion.
Express Scripts operates a diverse technology stack with applications such as
FIS GETPAID, PhenomPeople ATS and McKesson CoverMyMeds,
covering areas like AR Automation, Applicant Tracking System and Business Process Management.
Express Scripts has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as FIS Global, Phenom and McKesson.
Express Scripts recently adopted applications including
DocuSign eSignature in 2022, Lattice Engagement in 2021 and Dstillery Audiences (exMedia6Degrees) in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Express Scripts’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Express Scripts’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Express Scripts technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.