List of Genesys Predictive Engagement (formerly Altocloud) Customers
Genesys
1302 El Camino Real STE 300,
Menlo Park CA, 94025, CA,
United States
Menlo Park CA, 94025, CA,
United States
1 650-466-1100
Professional Services
6200
$2.5B
Since 2010, our global team of researchers has been studying Genesys Predictive Engagement (formerly Altocloud) customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Genesys Predictive Engagement (formerly Altocloud) for Customer Analytics from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Genesys Predictive Engagement (formerly Altocloud) for Customer Analytics include: UBI Banca, a Italy based Banking and Financial Services organisation with 17000 employees and revenues of $4.83 billion, Instacart, a United States based Professional Services organisation with 3380 employees and revenues of $3.04 billion, Smyths Toys Superstores, a Ireland based Retail organisation with 5994 employees and revenues of $2.54 billion, Plantronics, Inc., a United States based Professional Services organisation with 6500 employees and revenues of $1.73 billion, IONOS Group, a Germany based Professional Services organisation with 4364 employees and revenues of $1.42 billion and many others.
Contact us if you need a completed and verified list of companies using Genesys Predictive Engagement (formerly Altocloud), including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The Genesys Predictive Engagement (formerly Altocloud) customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Angel Studios | Media | 300 | $202M | United States | Genesys | Genesys Predictive Engagement (formerly Altocloud) | Customer Analytics | 2018 | n/a |
In 2018, Angel Studios deployed Genesys Predictive Engagement (formerly Altocloud) on its website. Genesys Predictive Engagement was implemented as a Customer Analytics application to capture web behavior, score visitor intent, and surface real time engagement triggers for onsite personalization and campaign orchestration. The deployment emphasized client side instrumentation using the vendor JavaScript tag to collect page events and behavioral signals for the application.
Operational ownership centered on digital marketing and customer experience teams, with Customer Analytics outputs routed into marketing workflows for targeted messaging and onsite engagement. Implementation included configuration of visitor profiles, event taxonomies, and engagement rules inside Genesys Predictive Engagement, and rollout was scoped to Angel Studios corporate web properties. Governance focused on tagging standards, event naming consistency, and operational processes to maintain analytics fidelity across the site.
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Five9 Philippines | Professional Services | 700 | $60M | Philippines | Genesys | Genesys Predictive Engagement (formerly Altocloud) | Customer Analytics | 2016 | n/a |
In 2016, Five9 Philippines implemented Genesys Predictive Engagement (formerly Altocloud) as a Customer Analytics solution on its public website. The deployment used the Genesys Predictive Engagement application to instrument web sessions and capture behavioral signals for analytics-led customer engagement across digital touchpoints.
Configuration focused on event and page tagging, session scoring, visitor segmentation, campaign rule engines, and analytics dashboards aligned to customer journey analysis. Genesys Predictive Engagement (formerly Altocloud) was configured to support real-time decisioning and personalization logic typical of Customer Analytics platforms, with data models tuned to web behavioral events and marketing campaign triggers.
Operational scope centered on digital marketing and customer experience teams within Five9 Philippines, with governance established around tagging standards, campaign lifecycle approval, and centralized analytics ownership. Rollout emphasized staged configuration and dashboard provisioning for marketing and CX use cases, and the implementation was maintained as a site-level analytics and engagement layer on the corporate website.
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Genesys Canada | Professional Services | 35 | $6M | Canada | Genesys | Genesys Predictive Engagement (formerly Altocloud) | Customer Analytics | 2018 | n/a |
In 2018, Genesys Canada deployed Genesys Predictive Engagement (formerly Altocloud) to deliver Customer Analytics for its customer experience and digital engagement functions. The implementation is embedded on the corporate website as a behavioral analytics and engagement layer, with Genesys Predictive Engagement ingesting web session signals to generate visitor scores and trigger personalized engagement actions.
The deployment architecture uses a cloud hosted analytics service paired with a client side website tag to enable behavioral segmentation, predictive intent scoring and rule based engagement orchestration across web pages. Operational ownership resides with digital marketing and customer experience teams, who configure segment definitions, engagement rules and consent controls inside Genesys Predictive Engagement and operate runbook driven workflows to align online interactions with marketing and support processes.
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Infoblox | Professional Services | 2600 | $750M | United States | Genesys | Genesys Predictive Engagement (formerly Altocloud) | Customer Analytics | 2017 | n/a |
In 2017, Infoblox deployed Genesys Predictive Engagement (formerly Altocloud) on its website. The Genesys Predictive Engagement (formerly Altocloud) application was implemented as a Customer Analytics solution to instrument visitor behavior and support marketing led digital engagement workflows.
The deployment emphasized client side behavioral tracking and server side engagement orchestration to capture session signals, journey paths, and intent indicators. Functional capabilities implemented aligned with Customer Analytics best practices and included visitor profiling, predictive scoring, behavioral segmentation, and configurable engagement triggers.
Operational scope was focused on the public website and the implementation supported marketing, demand generation, and digital experience teams. Governance and operational ownership were established with web analytics and digital marketing functions to standardize tagging, segment definitions, and engagement rule management for consistent handling of qualified visitors.
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Instacart | Professional Services | 3380 | $3.0B | United States | Genesys | Genesys Predictive Engagement (formerly Altocloud) | Customer Analytics | 2024 | n/a |
In 2024, Instacart implemented Genesys Predictive Engagement (formerly Altocloud) to enhance Customer Analytics capabilities and deliver faster, more personalized customer experiences at scale across its North America customer support operations. The deployment is part of a broader Genesys Cloud AI powered initiative at Instacart that includes Genesys Cloud Predictive Engagement, Genesys Cloud Agent CoPilot and Automated Knowledge Surfacing to instrument customer interaction signals and surface context in real time.
The implementation configured core functional modules typical of Customer Analytics deployments, including real time predictive scoring and engagement decisioning, agent assist with Genesys Cloud Agent CoPilot, and automated knowledge retrieval through Automated Knowledge Surfacing. Genesys Predictive Engagement was used to operationalize behavior signals and event level data into routing and engagement rules, while the Agent CoPilot functionality was embedded into agent workflows to provide contextual response suggestions and next best actions.
Integrations explicitly included CX Cloud from Genesys and Salesforce, aligning predictive engagement outputs with CRM context and contact center orchestration. Operational coverage targeted Instacart contact center and customer experience teams in North America, using the integrated stack to unify interaction telemetry, CRM context, and AI driven knowledge insights across agent desktops.
Governance and process changes focused on embedding AI driven decisioning into contact center workflows and knowledge management, shifting agents toward assisted handling and contextual escalation processes. The configuration emphasized centralized orchestration of engagement signals and automated surfacing of knowledge, enabling Instacart to transform its agent experience with data and AI capabilities and to deliver faster, more personalized customer experiences at scale.
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Professional Services | 4364 | $1.4B | Germany | Genesys | Genesys Predictive Engagement (formerly Altocloud) | Customer Analytics | 2024 | n/a |
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Professional Services | 90 | $71M | United Kingdom | Genesys | Genesys Predictive Engagement (formerly Altocloud) | Customer Analytics | 2017 | n/a |
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Professional Services | 6500 | $1.7B | United States | Genesys | Genesys Predictive Engagement (formerly Altocloud) | Customer Analytics | 2017 | n/a |
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Banking and Financial Services | 163 | $26M | United States | Genesys | Genesys Predictive Engagement (formerly Altocloud) | Customer Analytics | 2017 | n/a |
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Manufacturing | 50 | $3M | Ireland | Genesys | Genesys Predictive Engagement (formerly Altocloud) | Customer Analytics | 2015 | n/a |
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Buyer Intent: Companies Evaluating Genesys Predictive Engagement (formerly Altocloud)
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Genesys Predictive Engagement (formerly Altocloud) Coverage
Genesys Predictive Engagement (formerly Altocloud) is a Customer Analytics solution from Genesys.
Companies worldwide use Genesys Predictive Engagement (formerly Altocloud), from small firms to large enterprises across 21+ industries.
Organizations such as UBI Banca, Instacart, Smyths Toys Superstores, Plantronics, Inc. and IONOS Group are recorded users of
Genesys Predictive Engagement (formerly Altocloud) for Customer Analytics.
Companies using Genesys Predictive Engagement (formerly Altocloud) are most concentrated in Banking and Financial Services, Professional Services and Retail, with adoption spanning over 21 industries.
Companies using Genesys Predictive Engagement (formerly Altocloud) are most concentrated in Italy, United States and Ireland, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Genesys Predictive Engagement (formerly Altocloud) across Americas, EMEA, and APAC.
Companies using Genesys Predictive Engagement (formerly Altocloud) range from small businesses with 0-100 employees - 25%, to mid-sized firms with 101-1,000 employees - 25%, large organizations with 1,001-10,000 employees - 41.67%, and global enterprises with 10,000+ employees - 8.33%.
Customers of Genesys Predictive Engagement (formerly Altocloud) include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Genesys Predictive Engagement (formerly Altocloud) customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Analytics.