List of Genetec Patroller Customers
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Since 2010, our global team of researchers has been studying Genetec Patroller customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Genetec Patroller for License Plate Recognition from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Genetec Patroller for License Plate Recognition include: City Of Richmond, a United States based Government organisation with 4000 employees and revenues of $3.00 billion, City of Guelph, a Canada based Government organisation with 2000 employees and revenues of $700.0 million, City of Jackson, a United States based Government organisation with 500 employees and revenues of $168.0 million and many others.
Contact us if you need a completed and verified list of companies using Genetec Patroller, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Genetec Patroller customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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City of Guelph | Government | 2000 | $700M | Canada | Genetec | Genetec Patroller | License Plate Recognition | 2012 | n/a |
In 2012, the City of Guelph deployed Genetec Patroller to modernize parking and bylaw enforcement. Genetec Patroller was implemented as part of a Genetec AutoVu rollout under a License Plate Recognition program to automate permit and exemption verification across municipal enforcement operations.
The implementation used Genetec AutoVu including AutoVu Patroller on an in-vehicle Panasonic Toughbook, configuring camera capture, plate read workflows, and automated match logic to support real time permit checks. Functional capabilities emphasized automated permit and exemption checks, mobile enforcement workflows, and on-the-spot validation to reduce manual verification steps for officers.
This deployment was integrated with the city’s Nordat permit and exemption database to enable immediate cross referenced validation during patrols, creating a linked operational architecture between in-vehicle plate reads and the municipal permit repository. Operational scope focused on parking and bylaw enforcement teams and downtown patrol coverage, with in-vehicle Panasonic Toughbook units serving as the primary enforcement endpoints.
Governance and workflow changes centered on automating permit verification and streamlining citation handling to align enforcement practice with automated checks. The City reported increased downtown patrol efficiency, reduced parking complaints, and fewer court trials as direct outcomes of automating permit and exemption processing with Genetec Patroller.
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City of Jackson | Government | 500 | $168M | United States | Genetec | Genetec Patroller | License Plate Recognition | 2011 | n/a |
In 2011, the City of Jackson equipped multiple patrol cruisers with Genetec Patroller to deliver License Plate Recognition capability across the Jackson Police Department. Deployment combined AutoVu Patroller software installed on ruggedized in-vehicle laptops with SharpX ALPR cameras mounted to patrol vehicles, creating a distributed edge capture and alerting architecture used in United States law enforcement operations.
The implementation emphasized in-car plate capture, real time plate read and alert matching against watch lists to identify scofflaws and wanted vehicles, and a local operator interface for immediate interdiction. Functional capabilities implemented included automated plate capture, alert notification to patrol officers, and evidence capture workflows to support stops and subsequent investigative actions.
Operational scope covered multiple patrol cruisers within the Jackson Police Department, supporting routine patrol, targeted interdiction and investigative follow up across the city. The system was used to recover unpaid fines and to support arrests, including narcotics related arrests, extending enforcement workflows from detection through arrest processing.
Rollout prioritized vehicle level provisioning and operator training for in‑car systems, with procedural workflows to route ALPR alerts to patrol officers and investigative units for follow up. Genetec Patroller was embedded into patrol workflows to provide a persistent License Plate Recognition layer that strengthened investigative and interdiction capabilities for city policing operations.
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City Of Richmond | Government | 4000 | $3.0B | United States | Genetec | Genetec Patroller | License Plate Recognition | 2016 | SP Plus Corporation |
In 2016, the City of Richmond deployed Genetec Patroller as part of Genetec AutoVu Managed Services for parking enforcement. The implementation used Genetec Patroller within the License Plate Recognition category to support mobile ALPR equipped vehicles operating in the United States, and the city outsourced backend management to Genetec to improve reliability.
The rollout centered on the AutoVu Patroller in vehicle application for plate capture and real time identification workflows, combined with Genetec AutoVu Managed Services as the cloud hosted backend for data processing and record management. Functional capabilities implemented included automated plate read capture, scofflaw detection, and streamlined citation data capture to support enforcement officers on patrol.
SP Plus Corporation acted as the system integrator for vehicle outfitting and operational commissioning of the mobile ALPR fleet. Integrations connected the in vehicle Genetec Patroller application to municipal parking enforcement operations and citation issuance workflows, enabling field officers to process violations and identify scofflaws during patrols.
The program reported approximately 99% uptime for the managed AutoVu service and the city recorded a 6.5% increase in citations alongside a 13% increase in scofflaw identification, outcomes provided by the City of Richmond. Governance emphasized a managed services model with centralized vendor backend operations and operational ownership by the municipal parking enforcement function.
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