List of Gentrack G2 Platform Customers
Auckland, 1011,
New Zealand
Since 2010, our global team of researchers has been studying Gentrack G2 Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Gentrack G2 Platform for Utilities Customer Care and Billing from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Gentrack G2 Platform for Utilities Customer Care and Billing include: Genesis Energy, a New Zealand based Utilities organisation with 1278 employees and revenues of $2.13 billion, Mercury NZ, a New Zealand based Utilities organisation with 1364 employees and revenues of $2.04 billion and many others.
Contact us if you need a completed and verified list of companies using Gentrack G2 Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Gentrack G2 Platform customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Genesis Energy | Utilities | 1278 | $2.1B | New Zealand | Gentrack | Gentrack G2 Platform | Utilities Customer Care and Billing | 2025 | n/a |
In 2025, Genesis Energy implemented Gentrack G2 Platform as its Utilities Customer Care and Billing solution, going live for Genesis retail operations in Auckland. The Gentrack G2 Platform is described as a composable, cloud-native billing and CRM platform that Genesis deployed to simplify and modernise customer and retail operations.
The implementation on Gentrack G2 Platform includes core billing and CRM capabilities with built-in customer journeys and the flexibility to operate multiple retail brands on a single platform. Configuration focused on retail billing workflows, account management, and automated customer engagement paths to support Genesis Energy’s Gen35 strategy to simplify, automate and innovate across its retail business.
Architecturally the deployment is cloud-native on AWS and integrated with Salesforce for CRM orchestration, with analytics capability delivered using Snowflake and Qlik to surface data insights. These integrations position Gentrack G2 Platform to support security, performance, scalability, and ongoing analytics-led retail operations.
Program governance emphasized a long-term partnership model, aligned priorities, and collaborative delivery which underpinned the initial go-live and will support subsequent phases moving more of Genesis’s retail customer base onto the platform. The programme objectives called out in vendor and customer statements include modernising operations, reducing cost to serve, and enabling more rapid innovation as Genesis progresses toward its net zero commitments.
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Mercury NZ | Utilities | 1364 | $2.0B | New Zealand | Gentrack | Gentrack G2 Platform | Utilities Customer Care and Billing | 2022 | n/a |
In 2022, Mercury NZ deployed the Gentrack G2 Platform to consolidate its multi-product retail business onto a single Utilities Customer Care and Billing system following its May 2022 acquisition of Trustpower’s retail business. The program migrated Trustpower customers onto the Gentrack billing system and centralized billing and customer care for Mercury retail brands, aligning retail operations under one meter-to-cash platform.
The implementation centered on Gentrack’s meter-to-cash capabilities within the Gentrack G2 Platform, and included the deployment of Meter Data Services on AWS to enable half-hour time of use billing. Configuration work emphasized multi-play product bundling, automated billing orchestration, and customer-facing offer management to support premium offers and immediate cross-selling opportunities.
Integration points explicitly included Salesforce CRM as part of Gentrack’s g2.0 composable architecture and AWS for platform hosting and meter data services, aligning CRM-driven sales and service workflows with billing and meter data streams. Operational coverage targeted Mercury’s retail operations across New Zealand, bringing Mercury, Trustpower and related retail brands onto a unified platform to support customer care, billing, and product bundle fulfillment.
Governance and rollout focused on minimizing migration complexity while maintaining system reliability and performance, with Gentrack positioned to manage the migration and operational cutover. The transformation emphasized high automation and market leading cost to serve capabilities as stated by the parties, positioning the Utilities Customer Care and Billing implementation to support scalable product innovation without asserting specific quantified outcomes.
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