List of Glassbox Compliance Customers
Petah Tikva, 4951038,
Israel
Since 2010, our global team of researchers has been studying Glassbox Compliance customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Glassbox Compliance for AML, Fraud and Compliance from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Glassbox Compliance for AML, Fraud and Compliance include: Bank Leumi, a Israel based Banking and Financial Services organisation with 7833 employees and revenues of $6.67 billion, SoFi at Work, a United States based Banking and Financial Services organisation with 5000 employees and revenues of $2.68 billion, Credit.Com, a United States based Professional Services organisation with 16 employees and revenues of $2.0 million and many others.
Contact us if you need a completed and verified list of companies using Glassbox Compliance, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Glassbox Compliance customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Bank Leumi | Banking and Financial Services | 7833 | $6.7B | Israel | Glassbox | Glassbox Compliance | AML, Fraud and Compliance | 2020 | n/a |
In 2020, Bank Leumi implemented Glassbox Compliance to analyze digital journeys and optimize online transactions. The deployment targeted AML, Fraud and Compliance use cases, leveraging Glassbox Compliance forensic session records and fraud-detection alerts to bolster transactional integrity and conversion monitoring.
The implementation combined digital journey analytics, session replay and behavioral instrumentation to map conversion funnels and surface anomalous transaction paths. Configuration emphasized forensic session records for auditability and event-level alerts for suspected fraud patterns, consistent with capabilities expected in AML, Fraud and Compliance solutions.
Operational scope centered on Bank Leumi’s online banking channels in Israel and involved coordination between digital channels, product teams, and compliance and fraud operations. Alerts and session records were routed to compliance and fraud teams to support triage and evidentiary review, improving visibility into customer interactions and suspect transactions.
Glassbox Compliance powered a measurable uplift in web transaction volumes, with Glassbox citing an 11% increase, illustrating the implementation’s effect on online transaction conversion while maintaining an evidence trail for regulatory and fraud investigation workflows.
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Credit.Com | Professional Services | 16 | $2M | United States | Glassbox | Glassbox Compliance | AML, Fraud and Compliance | 2021 | n/a |
In 2021, Credit.Com implemented Glassbox Compliance to capture full session records and accelerate customer experience troubleshooting on its public website. The Glassbox Compliance deployment supports AML, Fraud and Compliance use cases by providing searchable, indexed session records to support investigations and dispute resolution workflows.
The implementation centered on full session capture and indexed search capabilities, with client-side instrumentation to record user interactions and a cloud-hosted session index for rapid retrieval. Functional capabilities emphasized session replay for root-cause analysis, searchable session metadata for investigators, and retention of session artifacts to correlate errors with customer reports.
Operational scope covered customer support, product management, and compliance teams within Credit.Com United States operations, using session records to triage site errors and to inform a prioritized product backlog. Governance and workflow changes included embedding session review into support ticket workflows and using indexed sessions as evidence in dispute resolution and investigative processes.
Outcomes reported in the engagement included faster error resolution, streamlined troubleshooting for customer experience issues, and a clearer prioritization pipeline for product fixes, achieved through Glassbox Compliance session capture and indexed search features.
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SoFi at Work | Banking and Financial Services | 5000 | $2.7B | United States | Glassbox | Glassbox Compliance | AML, Fraud and Compliance | 2020 | n/a |
In 2020, SoFi at Work deployed Glassbox Compliance to capture and analyze 100% of web sessions across its digital lending loan application flow in the United States. The deployment focused on session instrumentation and full session capture to support rapid detection of anomalies impacting application completion, and it provided direct visibility into customer interactions during loan origination for finance and digital lending teams.
Glassbox Compliance was configured to deliver indexed session recording and forensic exports, paired with analytics to surface anomalous behavior and technical errors in near real time. The implementation emphasized session-level forensics and automated indexing to accelerate incident investigation by compliance and fraud teams, aligning with AML, Fraud and Compliance operational workflows. Those capabilities were used to isolate a technical issue in the loan application flow.
Operational scope concentrated on SoFi at Work finance and digital lending functions, with outputs consumed by product, engineering, and compliance stakeholders for remediation and audit evidence. The session capture and analysis supported a rapid remediation that the vendor case study reports prevented an estimated $9M in potential annual revenue loss, illustrating a finance focused use of Glassbox Compliance for anomaly detection and revenue impact measurement.
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