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● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

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● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

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● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● Michelin, an e2open customer evaluated Oracle Transportation Management

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

Southwark Council
Location
160 Tooley Street,
London, SE1P 5LX,
United Kingdom
Website
https://www.southwark.gov.uk/
Phone
44 20 7525-5000
Artw industry
Government
Employee
Revenue

Southwark Council Technographics

Southwark Council Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Southwark Council and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 4150 Southwark Council employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Southwark Council has purchased the following applications: SAP ERP ECC 6.0 for ERP Financial in 2008, SAP HCM (HR) for Core HR in 2015, IEG4 Chatbots for Chatbots and Conversational AI in 2021 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Southwark Council is running and its propensity to invest more and deepen its relationship with SAP , Calabrio , IEG4 or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Southwark Council revenues, which have grown to $1.29 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Southwark Council intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Southwark Council Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
SAP Legacy SAP ERP ECC 6.0 ERP Financial ERP Financial Management n/a 2008 2008
HCM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
SAP Legacy SAP HCM (HR) Core HR HCM n/a 2015 2015
Payroll HCM 2015 2015
Workforce Management HCM 2014 2014
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
IEG4 Legacy IEG4 Chatbots Chatbots and Conversational AI AI-Powered Application n/a 2021 2022
In 2021 Southwark Council implemented IEG4 Chatbots as part of a broader deployment of IEG4’s Digital Experience Platform and Customer Portal to improve revenues & benefits and citizen services in the United Kingdom. IEG4 Chatbots is categorized under Chatbots and Conversational AI and was embedded in the customer portal to enable portal-driven self-service for council tax and related citizen-facing processes. Configuration focused on conversational flows and self-service transaction orchestration, using knowledge base driven responses, intent recognition and guided interactions to handle council tax enquiries and routine revenues and benefits queries. The implementation emphasized automation of routine case openings and form submissions, and orchestration of multi-step interactions within the portal to reduce manual handling. Operational integration connected IEG4 Chatbots directly into the Digital Experience Platform and Customer Portal workflows, aligning chatbot interactions with revenues and benefits processes and council tax workflows across citizen services and income teams. The deployment included handover paths to human advisors for complex cases and supported channel orchestration between portal self-service and contact centre routing. Governance centered on centralizing self-service through the portal and standardizing conversational workflows and content to ensure consistent citizen responses. The program produced explicit outcomes in subsequent reporting, delivering 42,500 automations in the 2022/23 financial year and achieving an approximately 50% reduction in direct contact.
Natural Language Processing AI-Powered Application 2014 2014
Analytics and BI
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Analytics and BI Analytics and BI 2009 2009
Data Warehouse Analytics and BI 2006 2006
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Audio Video and Web Conferencing Collaboration 2020 2020
Collaboration Collaboration 2019 2019
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Call Center CRM 2020 2020
Citizen Engagement CRM 2021 2022
Customer Engagement CRM 2021 2021
Customer Experience CRM 2018 2018
Customer Experience CRM 2020 2020
Sales Automation, CRM, Sales Engagement CRM 2011 2011
Sales Automation, Sales Engagement CRM 2021 2021
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2021 2021
CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Secure Email Gateways (SEGs) CyberSecurity 2018 2018
IT Decision Makers and Key Stakeholders at Southwark Council
First Name Last Name Title Function Department Email Phone
No data found
Show All Contacts
Apps Being Evaluated by Southwark Council Executives
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD Southwark Council Technographics

Southwark Council is a Government organization based in United Kingdom, with around 4150 employees and annual revenues of $1.29 billion.

Southwark Council operates a diverse technology stack with applications such as SAP ERP ECC 6.0, SAP HCM (HR) and IEG4 Chatbots, covering areas like ERP Financial, Core HR and Chatbots and Conversational AI.

Southwark Council has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as SAP and IEG4.

Southwark Council recently adopted applications including IEG4 Chatbots in 2021, IEG4 OneVu in 2021 and Microsoft Dynamics 365 Customer Engagement in 2021, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Southwark Council’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Southwark Council’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Southwark Council technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.