Southwark Council
160 Tooley Street,
London, SE1P 5LX,
United Kingdom
London, SE1P 5LX,
United Kingdom
44 20 7525-5000
Government
Southwark Council Technographics
Southwark Council Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Southwark Council and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 4150 Southwark Council employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Southwark Council has purchased the following applications: SAP ERP ECC 6.0 for ERP Financial in 2008, SAP HCM (HR) for Core HR in 2015, IEG4 Chatbots for Chatbots and Conversational AI in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Southwark Council is running and its propensity to invest more and deepen its relationship with SAP , Calabrio , IEG4 or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Southwark Council revenues, which have grown to $1.29 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Southwark Council intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Southwark Council Tech Stack and Enterprise Applications
Southwark Council ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP ERP ECC 6.0 | ERP Financial | ERP | n/a | 2008 | 2008 |
In 2008, Southwark Council implemented SAP ERP ECC 6.0 as its core ERP Financial application to support council finance and payroll operations. The deployment was governed through an internal SAP Competency Center inside Information Services, with day to day administration focused on supporting approximately 1500 finance users and departmental super users.
Configuration work centered on the SAP FICO module, including finance customizations requested by the Finance team, tailored report and query development, and monthly period open and close controls. The implementation included administration of the SAP Productivity Pack SPP training application and the BACS payments application, with a newly designed direct debit vendor payment process configured within the council’s finance workflows.
Operational interfacing emphasized daily inbound and outbound interfaces to external applications, ensuring completion of transactions and reconciliations each day. Payroll and statutory reporting integration included work to implement Real Time Information RTI in SAP and with Paybase, and the BACS administration required managing relationships with the council’s bank and third party payment provider.
Governance was formalized through the SAP Competency Center and a dedicated helpdesk supporting departmental super users, with a focus on system performance monitoring and 2nd/3rd line support processes. The SAP Support Officer role covered administration, testing and release activities, including involvement in all aspects of testing for the Council’s upgrade to SAP ERP ECC 6.0 in 2008.
Explicit outcomes recorded by the council include the managed implementation of RTI in SAP and Paybase, establishment of stronger cross‑Council business partnerships to deliver system enhancements, and the design and implementation of a new vendor direct debit payment process.
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Southwark Council HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP HCM (HR) | Core HR | HCM | n/a | 2015 | 2015 |
Southwark Council implemented SAP HCM (HR) in 2015 to modernize Core HR employee record management across its HR function. The deployment extended the council's long standing SAP estate, which had been in use since 1999, by adding electronic personnel file capabilities within SAP HCM (HR).
The implementation integrated SAP HCM (HR) with an OpenText document management solution to provide digital storage, document capture, and retrieval tied to employee master data. Configuration emphasized out of the box OpenText functionality to map HR documents into the SAP HCM data model, avoiding bespoke development and preserving standard SAP integration approaches.
Operational scope centered on the council HR department and council wide employee record repositories, enabling a centralized electronic personnel file and paper reduction efforts. The decision to use OpenText was driven by functional fit and cost effectiveness, with the vendor solution delivering required capabilities out of the box which negated the need for expensive, time consuming custom development.
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Payroll | HCM |
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2015 | 2015 |
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Workforce Management | HCM |
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2014 | 2014 |
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Southwark Council AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| IEG4 | Legacy | IEG4 Chatbots | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2022 |
In 2021 Southwark Council implemented IEG4 Chatbots as part of a broader deployment of IEG4’s Digital Experience Platform and Customer Portal to improve revenues & benefits and citizen services in the United Kingdom. IEG4 Chatbots is categorized under Chatbots and Conversational AI and was embedded in the customer portal to enable portal-driven self-service for council tax and related citizen-facing processes.
Configuration focused on conversational flows and self-service transaction orchestration, using knowledge base driven responses, intent recognition and guided interactions to handle council tax enquiries and routine revenues and benefits queries. The implementation emphasized automation of routine case openings and form submissions, and orchestration of multi-step interactions within the portal to reduce manual handling.
Operational integration connected IEG4 Chatbots directly into the Digital Experience Platform and Customer Portal workflows, aligning chatbot interactions with revenues and benefits processes and council tax workflows across citizen services and income teams. The deployment included handover paths to human advisors for complex cases and supported channel orchestration between portal self-service and contact centre routing.
Governance centered on centralizing self-service through the portal and standardizing conversational workflows and content to ensure consistent citizen responses. The program produced explicit outcomes in subsequent reporting, delivering 42,500 automations in the 2022/23 financial year and achieving an approximately 50% reduction in direct contact.
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Natural Language Processing | AI-Powered Application |
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2014 | 2014 |
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Southwark Council Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Analytics and BI | Analytics and BI |
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2009 | 2009 |
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Data Warehouse | Analytics and BI |
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2006 | 2006 |
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Southwark Council Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2019 | 2019 |
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Southwark Council CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Center | CRM |
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2020 | 2020 |
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Citizen Engagement | CRM |
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2021 | 2022 |
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Customer Engagement | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2011 | 2011 |
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Sales Automation, Sales Engagement | CRM |
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2021 | 2021 |
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Southwark Council IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Southwark Council CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Southwark Council
| First Name | Last Name | Title | Function | Department | Phone | |
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Head of Technology Transformation | Director | IT | |
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Finance Manager | Manager | Finance | |
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Chief Digital & Technology Officer | CXO | IT | |
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Strategic Director, Finance and Governance | Director | Finance | |
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Head of Human Resources | Director | HR | |
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Head Of Human Resources | Director | HR | |
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HR Systems and Data Manager | Manager | HR | |
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SAP HR & Payroll Officer | Manager | HR | |
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HR Business Partner | Manager | HR | |
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Head of Applications | Director | IT | |
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Head of Information and Data Services | Director | IT | |
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HR Business Partner | Manager | HR | |
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Apps Being Evaluated by Southwark Council Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Southwark Council IT executives and key decision makers. This section highlights Southwark Council's latest recorded technology evaluations, including Genesys PureCloud Platform for Call Center, Customer Experience on 2025-03-05 and Zellis ResourceLink for Payroll on 2025-02-17. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Southwark Council digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-03-05 | Southwark Council | Evaluated | Genesys | Genesys PureCloud Platform | Call Center, Customer Experience | CRM |
| 2025-02-17 | Southwark Council | Evaluated | Zellis | Zellis ResourceLink | Payroll | HCM |
FAQ - APPS RUN THE WORLD Southwark Council Technographics
Southwark Council is a Government organization based in United Kingdom,
with around 4150 employees and annual revenues of $1.29 billion.
Southwark Council operates a diverse technology stack with applications such as
SAP ERP ECC 6.0, SAP HCM (HR) and IEG4 Chatbots,
covering areas like ERP Financial, Core HR and Chatbots and Conversational AI.
Southwark Council has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP and IEG4.
Southwark Council recently adopted applications including
IEG4 Chatbots in 2021, IEG4 OneVu in 2021 and Microsoft Dynamics 365 Customer Engagement in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Southwark Council’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Southwark Council’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Southwark Council technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.