List of Gravite Customers
Hamburg, 20457,
Germany
Since 2010, our global team of researchers has been studying Gravite customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Gravite for Digital Advertising Platform from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Gravite for Digital Advertising Platform include: Fnac, a France based Retail organisation with 26018 employees and revenues of $7.40 billion, Tissot, a Switzerland based Manufacturing organisation with 250 employees and revenues of $700.0 million, Claap, a France based Communications organisation with 25 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Gravite, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Gravite customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Claap | Communications | 25 | $1M | France | Gravite | Gravite | Digital Advertising Platform | 2023 | n/a |
In 2023, Claap implemented Gravite, a Digital Advertising Platform, to analyze qualitative user feedback and internal conversation transcripts and to inform product decisions across its France and EMEA operations. The deployment focused on capturing conversation data from customer support and internal collaboration channels, routing transcripts into analysis flows used by product management and customer success teams to surface friction points and shaping product prioritization.
Gravite was configured to run automatic transcription, taxonomy driven classification, and Explore analytics to index and surface thematic insights from unstructured conversational data. The implementation centralized conversational analytics into product decision workflows, enabling structured review cycles and reducing manual triage of feedback, while governance centered on product and customer success owners who controlled taxonomy updates and analytic queries.
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Fnac | Retail | 26018 | $7.4B | France | Gravite | Gravite | Digital Advertising Platform | 2023 | n/a |
In 2023 Fnac deployed Gravite, using the Gravite Digital Advertising Platform to aggregate customer interactions across channels and to monitor customer satisfaction for retail and service teams in France. The deployment focuses on channel aggregation and customer satisfaction monitoring, feeding operational prioritization for retail stores and service operations in France.
Functional configuration centers on multichannel data ingestion and unified interaction records, combined with analytics for trend detection and sentiment monitoring. The implementation includes connectors to support and CRM tools to ingest tickets and service interactions, and it surfaces operational dashboards and alerting used by frontline and regional management. Workflow automation appears to be used to surface recurring issues and create prioritized remediation queues for operations teams.
Governance was organized around retail and service process owners in France, with workflows for incident triage and escalation restructured to incorporate Gravite insights. The operational scope covers in-store retail operations and customer service functions across Fnac France. The system is used to improve trend detection and operational prioritization, informing retail and service improvements as stated.
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Tissot | Manufacturing | 250 | $700M | Switzerland | Gravite | Gravite | Digital Advertising Platform | 2023 | n/a |
In 2023, Tissot implemented Gravite as a Digital Advertising Platform to centralize and analyze customer feedback flowing from support tickets, calls and online reviews. Gravite is used to ingest and normalize multi source feedback so product and after sales teams can surface recurring issues and prioritize fixes across Europe.
The implementation emphasized Gravite feedback analysis and the Explore data query capabilities, leveraging classification, tagging and trend detection workflows consistent with the platform capabilities. Gravite feedback analysis was configured to produce searchable event records and ad hoc queries through the Explore interface to support root cause investigations and prioritization by functional owners.
Integrations are focused on ingesting data from support ticketing systems, telephony call logs and public review feeds to create a unified feedback repository, enabling cross channel correlation. Operational scope covers product management and after sales service across Europe, with centralized intake and routing to those business functions for remediation.
Governance was adjusted to centralize feedback intake and establish a triage workflow that routes prioritized issues to product and after sales teams, aligning accountability for fixes and follow up. The stated outcome of the Gravite deployment is improved identification of emerging pain points and a prioritized pipeline of fixes to enhance product and after sales service across Europe.
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