List of GrubHub Customers
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United States
Since 2010, our global team of researchers has been studying GrubHub customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased GrubHub for Online Food Ordering System from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using GrubHub for Online Food Ordering System include: California Pizza Kitchen, a United States based Leisure and Hospitality organisation with 15000 employees and revenues of $3.00 billion, Kelly Companies, a United States based Leisure and Hospitality organisation with 7000 employees and revenues of $1.20 billion, Fox's Pizza Den, a United States based Leisure and Hospitality organisation with 1400 employees and revenues of $300.0 million, Bonchon Franchise, a United States based Leisure and Hospitality organisation with 1000 employees and revenues of $220.0 million, ChowNow, a United States based Retail organisation with 300 employees and revenues of $45.0 million and many others.
Contact us if you need a completed and verified list of companies using GrubHub, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The GrubHub customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Bonchon Franchise | Leisure and Hospitality | 1000 | $220M | United States | GrubHub | GrubHub | Online Food Ordering System | 2016 | n/a |
In 2016, Bonchon Franchise implemented GrubHub as its Online Food Ordering System to accept and manage third party delivery and pickup orders at store level. The implementation supported front of house roles including managers, cashiers and expo staff at the Pasadena, MD location and aligned with the company operating footprint of approximately 1000 employees and reported revenue of 220000000. GrubHub was used as the primary consumer-facing ordering channel while operations continued to use ALOHA POS for in-store point of sale and labor transactions. The narrative reflects a store-level operational deployment that connected online order intake to existing in-store order processing and reporting workflows.
Configuration and functional modules focused on online order acceptance, menu synchronization, payment processing and order routing into the restaurant workflow. GrubHub was integrated with the ALOHA POS so that orders from GrubHub and other marketplaces were funneled into in-store printing and cash management sequences, enabling cooks and expo staff to view and fulfill online orders. Standard Online Food Ordering System capabilities such as consolidated order reporting, pickup and delivery flags, and customer payment reconciliation were implemented consistent with front-of-house ordering and settlement processes.
Operational governance incorporated staff training and new reporting processes, with on-site managers serving as trainers for cashiers and hosts and developing new online reports to reconcile sales and disputes. Process changes included revised opening, morning and end of night sales reporting, employee clock out verification and dispute handling as part of order-to-cash controls. Hiring and payroll administration remained managed locally while store leadership coordinated with corporate teams on project tasks and event planning.
Outcomes explicitly reported by store management included increased sales through the introduction of delivery via third party marketplaces including GrubHub, DoorDash and UberEats, and the development of an online reporting system to support reconciliations and daily operations.
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California Pizza Kitchen | Leisure and Hospitality | 15000 | $3.0B | United States | GrubHub | GrubHub | Online Food Ordering System | 2016 | n/a |
In 2016, California Pizza Kitchen implemented GrubHub as an Online Food Ordering System to enable centralized takeout and delivery order processing across its restaurant footprint. The deployment targeted 117 California Pizza Kitchen locations, with GrubHub providing turnkey delivery services for 81 locations at launch and additional locations planned for onboarding.
The implementation delivered core online and mobile ordering capabilities, including menu publishing for CPK’s newly reimagined menu, customer-facing ordering flows, and delivery orchestration typical of an Online Food Ordering System. GrubHub provided order routing and fulfillment workflows to capture off-premises orders, and the platform exposed CPK’s full menu so diners could select signature pizzas and seasonal entrees via GrubHub’s web and mobile experiences.
Operational coverage was restaurant-level and nationwide in scope, focused on diners near California Pizza Kitchen locations and on expanding off-premises reach. The rollout followed a phased onboarding approach, enabling an initial group of restaurants to process takeout and delivery through GrubHub before scaling to the broader set of 117 sites. Business functions impacted included restaurant operations, delivery logistics, and customer acquisition through third-party online channels.
Explicit outcomes stated at launch included enabling California Pizza Kitchen locations to process takeout and delivery orders through GrubHub, extending the CPK menu to off-premises diners at home or work, and increasing the brand’s availability on a national online and mobile ordering platform. The deployment was positioned to grow beyond the initial 81-location delivery service to the full list of 117 locations.
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ChowNow | Retail | 300 | $45M | United States | GrubHub | GrubHub | Online Food Ordering System | 2014 | n/a |
In 2014 ChowNow implemented GrubHub as its Online Food Ordering System on the Smoke Shack website. The deployment embedded GrubHub into the restaurant web storefront to capture direct online orders and present the full customer-facing menu through the site.
The implementation leveraged standard Online Food Ordering System capabilities, including menu catalog presentation, web-based order checkout, payment processing, and order notification for staff fulfillment. GrubHub was configured to surface menu items and modifiers on the Smoke Shack website, and to deliver customer order confirmations and receipts through the web checkout flow.
Operational coverage was focused on web ordering for the Smoke Shack site, affecting online customer ordering and in-restaurant order handling workflows. Governance changes aligned website checkout processes and online order intake procedures with GrubHub order routing and customer service workflows to ensure consistent handling of web-originated orders.
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Leisure and Hospitality | 35 | $3M | United States | GrubHub | GrubHub | Online Food Ordering System | 2018 | n/a |
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Leisure and Hospitality | 1400 | $300M | United States | GrubHub | GrubHub | Online Food Ordering System | 2021 | n/a |
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Leisure and Hospitality | 7000 | $1.2B | United States | GrubHub | GrubHub | Online Food Ordering System | 2018 | n/a |
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Retail | 27 | $3M | United States | GrubHub | GrubHub | Online Food Ordering System | 2018 | n/a |
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