List of Harris Cushing Systems Customers
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Since 2010, our global team of researchers has been studying Harris Cushing Systems customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Harris Cushing Systems for Computer Aided Dispatch from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Harris Cushing Systems for Computer Aided Dispatch include: Grant County, a United States based Government organisation with 1950 employees and revenues of $234.0 million, City of Jacksonville, a United States based Government organisation with 1250 employees and revenues of $150.0 million, St. Francois County, MO, a United States based Government organisation with 150 employees and revenues of $17.0 million and many others.
Contact us if you need a completed and verified list of companies using Harris Cushing Systems, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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City of Jacksonville | Government | 1250 | $150M | United States | Harris | Harris Cushing Systems | Computer Aided Dispatch | 2025 | n/a |
In 2025 the City of Jacksonville implemented an upgrade to Harris Cushing Systems within the Computer Aided Dispatch category for its municipal policing operations. The implementation is recorded in PSIMS release notes and identifies the Jacksonville Police Department as a site where Leads 3.0 was completed, signaling production use of Cushing Systems PSIMS suite for police records and dispatch.
The deployment includes PSIMS Anywhere with Computer Aided Dispatch capabilities and the Leads and Records functionality through Leads 3.0, providing incident intake, case management, and reporting workflows consistent with CAD and records management. Harris Cushing Systems is employed to support incident reporting and to prepare data for state National Incident Based Reporting System submissions, indicating configuration of records workflows and NIBRS data preparation routines.
Operational coverage centers on the Jacksonville Police Department, where the implementation supports core public safety business functions including dispatch operations, incident reporting, and criminal records management. The procedural signal from release notes indicates the site-level upgrade completed for Leads 3.0, aligning the agency to PSIMS Anywhere CAD and records modules for ongoing NIBRS reporting and incident documentation workflows.
Governance and rollout detail is limited to the release note signal that a Leads 3.0 implementation or upgrade was completed at the Jacksonville Police Department site, with Harris Cushing Systems serving as the installed application. The record establishes City of Jacksonville Harris Cushing Systems Computer Aided Dispatch as the operational platform for incident reporting and state NIBRS submission processes.
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Grant County | Government | 1950 | $234M | United States | Harris | Harris Cushing Systems | Computer Aided Dispatch | 2024 | n/a |
In 2024, Grant County Central Dispatch in Indiana implemented Harris Cushing Systems as its Computer Aided Dispatch platform. PSIMS release notes and PSA notification items explicitly cite Grant County as a Cushing/PSIMS customer using the vendor public safety software for dispatch operations.
Deployment evidence from the vendor release notes indicates the implementation includes PSIMS CAD and PSA notification components, with Harris Cushing Systems functioning as the CAD engine to manage 911 call handling, incident workflows, and outbound notifications. Functional capabilities inferred from the release notes include call intake, incident creation and status tracking, and automated notifications tied to incident workflows.
Operational scope centers on Grant County Central Dispatch and county 911 dispatch operations in Indiana, and the release and bug notes point to active vendor release management and configuration updates. Integrations are implied between PSIMS CAD processes and PSA notification modules to orchestrate incident triggered alerts, and governance appears aligned to vendor release cycles as reflected in the public release notes.
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St. Francois County, MO | Government | 150 | $17M | United States | Harris | Harris Cushing Systems | Computer Aided Dispatch | 2016 | n/a |
In 2016, St. Francois County, MO selected Harris Cushing Systems PSIMS CAD in a county procurement. St. Francois County implemented Harris Cushing Systems to provide Computer Aided Dispatch capabilities for county police, fire and EMS dispatch in Missouri.
The deployment centered on the PSIMS CAD module, configured to support core call taking, unit assignment, incident management and resource tracking workflows consistent with Computer Aided Dispatch systems. Configuration work emphasized dispatcher console configuration, geospatial response support and standardized CAD event types to align with public safety dispatch procedures.
Deployment proceeded as a phased rollout in 2016, with the system expected to enter live operations in 2017. Governance and rollout planning focused on staged cutovers and interagency coordination across county dispatch functions to align police, fire and EMS operational practices with the new PSIMS CAD environment.
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Buyer Intent: Companies Evaluating Harris Cushing Systems
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