AI Buyer Insights:

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● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Michelin, an e2open customer evaluated Oracle Transportation Management

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

List of Helpshift Customers

Helpshift
Location
343 Sansome St Ste 500,
San Francisco, 94104-1384, CA,
United States
Website
https://www.helpshift.com/
Phone
1 415-400-4315
Artw industry
Professional Services
Employee
41
Revenue
$5M

Since 2010, our global team of researchers has been studying Helpshift customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.

Each quarter our research team identifies companies that have purchased Helpshift for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.

Companies using Helpshift for Customer Support include: Home Chef, a United States based Manufacturing organisation with 2500 employees and revenues of $1.20 billion, NordVPN, a Panama based Communications organisation with 1450 employees and revenues of $274.0 million, Jackpocket, a United States based Leisure and Hospitality organisation with 347 employees and revenues of $100.0 million, Ludia, a Canada based Professional Services organisation with 400 employees and revenues of $80.0 million, Joom, a Portugal based Retail organisation with 450 employees and revenues of $62.0 million and many others.

Contact us if you need a completed and verified list of companies using Helpshift, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.

The Helpshift customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!

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Logo Customer Industry Empl. Revenue Country Vendor Application Category When SI Insight Insight Source
AGRISYNC Professional Services 10 $1M United States Helpshift, Inc Helpshift Customer Support 2018 n/a In 2018, AGRISYNC implemented Helpshift for Customer Support on its website. The implementation embedded the Helpshift web support widget into site pages to centralize customer inquiries into a single web messaging channel and provide lightweight, real-time user communication. Helpshift was configured to support core customer support workflows common to the Customer Support category, including web-based messaging, ticket creation, and consolidated case threads with basic user context for more efficient handling. Operational ownership rested with AGRISYNC's small customer-facing team, and governance emphasized streamlining response workflows and centralizing issue tracking inside Helpshift to manage support for its professional services offerings.
Bridj Professional Services 50 $4M Australia Helpshift, Inc Helpshift Customer Support 2017 n/a In 2017, Bridj deployed Helpshift on its website to provide an on-site channel for customer inquiries. The Helpshift deployment is explicitly aligned to the Customer Support category, enabling Bridj to capture website-originated tickets and route customer conversations into a centralized support workflow. The implementation uses Helpshift core capabilities typical for Customer Support deployments, including an embedded web widget for real-time messaging, automated ticket creation, knowledge base delivery for self-service, and agent workflow management configured to the scale of Bridj's support team. Operational coverage is centered on Bridj's customer support function interacting through the Helpshift console alongside the website front-end, with rollout activity focused on web widget instrumentation, agent onboarding, support workflow configuration, and creation of response templates and knowledge content.}
Days Of Wonder Retail 10 $1M United States Helpshift, Inc Helpshift Customer Support 2018 n/a In 2018, Days Of Wonder implemented Helpshift in a Customer Support deployment on its public website. The deployment embeds Helpshift and its web support interface to capture visitor inquiries directly from product and checkout pages. Configuration focused on web-based messaging and ticketing workflows typical for Customer Support platforms, enabling in-session conversation capture, ticket creation, and basic query categorization. The Helpshift implementation also provides knowledge base access and canned response templates to streamline repetitive answers. Operational scope is limited to web customer service for the Days Of Wonder retail site, managed by a compact internal support function consistent with the company's 10 employee size. The primary integration point is the website embedding, and no additional system integrations are specified in the source. Governance and rollout centered on lightweight administration and widget instrumentation, with support workflows centralized for query triage and response management. This implementation positions Helpshift as the principal Customer Support tool for online customer interactions on the Days Of Wonder site.
Professional Services 35 $4M Singapore Helpshift, Inc Helpshift Customer Support 2021 n/a
Professional Services 120 $20M Spain Helpshift, Inc Helpshift Customer Support 2019 n/a
Professional Services 82 $9M Singapore Helpshift, Inc Helpshift Customer Support 2019 n/a
Manufacturing 2500 $1.2B United States Helpshift, Inc Helpshift Customer Support 2018 n/a
Professional Services 164 $45M United Kingdom Helpshift, Inc Helpshift Customer Support 2024 n/a
Media 35 $17M Israel Helpshift, Inc Helpshift Customer Support 2025 n/a
Media 33 $12M France Helpshift, Inc Helpshift Customer Support 2019 n/a
Showing 1 to 10 of 24 entries

Buyer Intent: Companies Evaluating Helpshift

ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Helpshift. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Helpshift for Customer Support include:

  1. Ashray Ghansoli Hospital, a India based Healthcare organization with 12 Employees
  2. Odgers Berndtson, a United Kingdom based Professional Services company with 2000 Employees

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FAQ - APPS RUN THE WORLD Helpshift Coverage

Helpshift is a Customer Support solution from Helpshift, Inc.

Companies worldwide use Helpshift, from small firms to large enterprises across 21+ industries.

Organizations such as Home Chef, NordVPN, Jackpocket, Ludia and Joom are recorded users of Helpshift for Customer Support.

Companies using Helpshift are most concentrated in Manufacturing, Communications and Leisure and Hospitality, with adoption spanning over 21 industries.

Companies using Helpshift are most concentrated in United States, Panama and Canada, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Helpshift across Americas, EMEA, and APAC.

Companies using Helpshift range from small businesses with 0-100 employees - 58.33%, to mid-sized firms with 101-1,000 employees - 33.33%, large organizations with 1,001-10,000 employees - 8.33%, and global enterprises with 10,000+ employees - 0%.

Customers of Helpshift include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.

Contact APPS RUN THE WORLD to access the full verified Helpshift customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Support.