List of Heretto (formerly easyDITA) Customers
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United States
Since 2010, our global team of researchers has been studying Heretto (formerly easyDITA) customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Heretto (formerly easyDITA) for Content Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Heretto (formerly easyDITA) for Content Management include: Allstate, a United States based Insurance organisation with 55000 employees and revenues of $67.69 billion, Omnicell, a United States based Professional Services organisation with 4160 employees and revenues of $1.13 billion, Jamf, a United States based Professional Services organisation with 2700 employees and revenues of $670.0 million and many others.
Contact us if you need a completed and verified list of companies using Heretto (formerly easyDITA), including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Allstate | Insurance | 55000 | $67.7B | United States | Heretto | Heretto (formerly easyDITA) | Content Management | 2018 | n/a | In 2018, Allstate deployed Heretto (formerly easyDITA) as a Content Management solution to create structured DITA topics that power an AI chatbot and an agent help portal. The implementation targeted customer self service and agent support across the United States, with a specific focus on reducing inbound calls to underwriting and support channels. Heretto (formerly easyDITA) was configured to support topic based DITA authoring, content modeling, metadata tagging, and single source publishing pipelines. The configuration emphasized modular topics, reuse of canonical content, and publishing automation to produce consistent knowledge artifacts and FAQs aligned to agent workflows. The Content Management deployment fed structured DITA topics into an AI chatbot runtime and into an agent help portal, supporting underwriting, support, and field agent workstreams. Operational coverage included content authoring teams, knowledge managers, and portal operators who governed topic lifecycle and distribution to user touchpoints in the United States. Governance introduced formal content review, version control, and taxonomy controls to maintain topic quality during rollout and ongoing operations. The phased rollout to agent channels produced a 40% reduction in help desk call volume within months of launch, demonstrating measurable improvement in agent self service and support demand. | |
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Jamf | Professional Services | 2700 | $670M | United States | Heretto | Heretto (formerly easyDITA) | Content Management | 2022 | n/a | In 2022, Jamf implemented Heretto (formerly easyDITA) as a DITA-based CCMS under the Content Management category to scale product documentation and training. The deployment focused on converting existing HTML content into structured, topic-level assets and establishing a channel-aware publishing pipeline for web, the Jamf Learning Hub, and the Jamf app. Heretto (formerly easyDITA) was configured to support topic-based authoring, single-source publishing and automated output generation, aligning with Content Management best practices for reuse and multi-channel delivery. The implementation emphasized structured content conversion workflows and content modeling to enable consistent topic granularity and metadata-driven publishing. The program was operated as a U.S. initiative and produced large-scale publishing volumes, approximately 9,000 pages per month, while driving broad help usage of about 175,000 users per month. The publishing pipeline was configured to target the corporate website, the learning hub, and in-app help, and the launch of Jamf Learning Hub in February 2023 aligned with the deployment timeline. Operational changes included formalized authoring governance and standardized documentation workflows to support documentation and training teams, with content lifecycle orchestration for review, approval and topic reuse. The implementation narrative centers on Jamf Content Management with Heretto enabling scalable documentation publishing across product documentation and training functions. | |
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Omnicell | Professional Services | 4160 | $1.1B | United States | Heretto | Heretto (formerly easyDITA) | Content Management | 2019 | n/a | In 2019, Omnicell implemented Heretto formerly easyDITA to standardize authoring in a DITA CCMS. The deployment was categorized as Content Management and integrated Heretto with Omnicell's portal to centralize topic-based content and publishing workflows. The implementation targeted geographically distributed information-development teams across the U.S. and sought to improve collaboration among technical authors and editors. Omnicell configured Heretto to enforce structured DITA authoring, enable content reuse and single-source publishing, and support real-time collaboration among distributed contributors. The Content Management implementation leveraged CCMS capabilities for topic management, version control, modular content assembly, and localization-ready workflows to streamline editorial handoffs and reduce duplication. Configuration and automation focused on standardized authoring templates, metadata models, and publishing pipelines aligned with technical documentation workflows. Integration with the customer portal allowed single-source updates to flow directly to published documentation, improving consistency between internal content and external help. Operational coverage emphasized information development and localization functions within the U.S.-based deployment, improving coordination across writers, translators, and product documentation owners. Governance changes included standardized authoring rules and centralized content models to support reuse and editorial control. The U.S.-based deployment cut translation workload by an estimated 62 percent and delivered roughly $92,000 in annual savings while increasing real-time collaboration across the information-development organization. These gains were reported alongside tighter editorial governance and a reduction in content duplication. |
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