List of Highlight.io Customers
Since 2010, our global team of researchers has been studying Highlight.io customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Highlight.io for Customer Analytics from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Highlight.io for Customer Analytics include: Maple Knoll Communities, a United States based Non Profit organisation with 603 employees and revenues of $47.0 million, TechBlocks India, a India based Professional Services organisation with 290 employees and revenues of $30.0 million, Techblocks, a Canada based Professional Services organisation with 300 employees and revenues of $30.0 million, Monica + Andy, a United States based Retail organisation with 120 employees and revenues of $13.0 million, Synder, a United States based Professional Services organisation with 80 employees and revenues of $8.0 million and many others.
Contact us if you need a completed and verified list of companies using Highlight.io, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Highlight.io customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Highlight.io | Professional Services | 10 | $1M | United States | Highlight.io | Highlight.io | Customer Analytics | 2024 | n/a |
In 2024, Highlight.io implemented Highlight.io on its website to capture Customer Analytics for its professional services operations. The deployment uses client side instrumentation embedded in public web properties to record session level behavior, event tracking, and frontend performance signals, with data forwarded to the vendor hosted Highlight.io application for analysis. Implementation scope is focused on the corporate website, with configuration and ongoing management maintained by the small engineering and product team in a company of 10 employees.
Highlight.io was configured to support session replay capture, event taxonomy, and dashboarding capabilities common to Customer Analytics solutions, enabling qualitative user behavior review and event correlation. Governance controls for sampling, data retention, and PII masking were applied as part of instrumentation setup to align captured data with product and support workflows. Operational coverage centers on product, engineering, and customer success teams consuming the Highlight.io Customer Analytics outputs for troubleshooting, behavioral analysis, and feature prioritization.
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Maple Knoll Communities | Non Profit | 603 | $47M | United States | Highlight.io | Highlight.io | Customer Analytics | 2025 | n/a |
In 2025, Maple Knoll Communities implemented Highlight.io on their website. Highlight.io is deployed as the Customer Analytics solution to provide website-level monitoring, client-side event capture, and visibility into user sessions and frontend errors for Maple Knoll Communities.
Highlight.io is configured to capture session context, JavaScript error traces, and client-side performance signals, capabilities aligned with Customer Analytics functional workflows such as session replay, frontend error monitoring, and client performance analysis. The implementation is scoped to the public-facing website and supports web operations, digital engagement, and support teams through script instrumentation and application-level data capture settings. Configuration and governance are applied within the Highlight.io console, with event capture policies and data retention scoped to the website deployment, clarifying the Maple Knoll Communities Highlight.io Customer Analytics relationship for website-centric business functions.
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Monica + Andy | Retail | 120 | $13M | United States | Highlight.io | Highlight.io | Customer Analytics | 2023 | n/a |
In 2023, Monica + Andy implemented Highlight.io on their website to provide Customer Analytics. The deployment embeds Highlight.io client side instrumentation within the ecommerce site to capture session replay, frontend error telemetry, and user interaction traces, surfacing granular customer behavior data and contextual crash information for site experiences.
The implementation feeds a centralized Highlight.io dashboard that supports product, engineering, and marketing workflows for issue triage and user journey analysis. Governance emphasized site level instrumentation standards and role based dashboard access, aligning analytics review and remediation workflows with product and support processes.
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Synder | Professional Services | 80 | $8M | United States | Highlight.io | Highlight.io | Customer Analytics | 2023 | n/a |
In 2023, Synder deployed Highlight.io on their website to capture customer interaction telemetry and session replays as part of a Customer Analytics initiative. The Highlight.io deployment is implemented as a client side JavaScript instrumentation that records session replay, front end errors, console logs, and page performance metrics across Synder's public web properties. Implementation scope focused on the customer facing website, enabling product and support teams to observe real user sessions and reproduce issues. Highlight.io is configured to collect event context and user metadata suitable for issue triage and behavior analysis.
Configuration centered on lightweight browser instrumentation and event sampling, with feature controls to limit data capture on sensitive pages and to manage volume during peak traffic. Data access and governance were managed through role based access controls in Highlight.io and structured tagging to align sessions with customer accounts and product features, enabling prioritized review workflows. Operationally the application sits in the web presentation layer and feeds session artifacts to engineering and support workflows for defect investigation and user experience analysis. Synder's Highlight.io Customer Analytics implementation emphasizes session level observability and front end error correlation for ongoing product quality and customer support processes.
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Techblocks | Professional Services | 300 | $30M | Canada | Highlight.io | Highlight.io | Customer Analytics | 2023 | n/a |
In 2023, Techblocks implemented Highlight.io on its public website to capture frontend user behavior and diagnostics. Techblocks uses Highlight.io as a Customer Analytics application to instrument user sessions on https://www.tblocks.com/ and surface reproductions of client reported issues.
The implementation centered on embedding Highlight.io scripts into the website front end, configuring session capture and error reporting as the primary functional modules. Typical Customer Analytics capabilities employed include session replay, console and exception capture, and performance traces to support issue triage and behavioral analysis.
Operational ownership is with product and engineering teams which leverage Highlight.io data for bug reproduction and prioritization, and customer success teams have access for client case investigations. Deployment scope is the public web properties of Techblocks, with configuration tuned at the page level and controls to limit captured data in line with application privacy requirements.
The installation of Highlight.io on the Techblocks website establishes a direct feedback loop between observed user behavior and engineering workflows, aligning the Customer Analytics tool with product quality and support processes.
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Professional Services | 290 | $30M | India | Highlight.io | Highlight.io | Customer Analytics | 2023 | n/a |
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