List of Hitachi FREIA21Plus Customers
Tokyo, 100-8280,
Japan
Since 2010, our global team of researchers has been studying Hitachi FREIA21Plus customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Hitachi FREIA21Plus for CRM from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Hitachi FREIA21Plus for CRM include: The Bank of Kyoto, a Japan based Banking and Financial Services organisation with 3474 employees and revenues of $918.0 million, Toho Bank, a Japan based Banking and Financial Services organisation with 2018 employees and revenues of $359.0 million, Kyoto Shinkin Bank Japan, a Japan based Banking and Financial Services organisation with 1560 employees and revenues of $214.0 million and many others.
Contact us if you need a completed and verified list of companies using Hitachi FREIA21Plus, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Hitachi FREIA21Plus customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Kyoto Shinkin Bank Japan | Banking and Financial Services | 1560 | $214M | Japan | Hitachi | Hitachi FREIA21Plus | CRM | 2008 | n/a | In 2008 Kyoto Shinkin Bank implemented Hitachi FREIA21Plus as the infrastructure for a new branch and retail channel system across 86 branches in Japan. Hitachi FREIA21Plus is described as the integrated channel and CRM backbone for the retail banking environment, classified in the CRM category, and the full application name Hitachi FREIA21Plus is used as the central reference for channel orchestration and customer interaction management. The deployment focused on branch and teller workflows, enabling image based processing and navigation assisted teller operations to streamline front line interactions. Functional capabilities implemented include centralized customer record access, channel orchestration for teller and branch touchpoints, image capture and display for document handling, and navigation guidance embedded into teller screens to support standardized service flows. Operational scope covered retail banking and front office customer service across all 86 branches in Japan, with the system serving as the primary channel integration layer between branch interfaces and retail operations. Governance and process change concentrated on standardizing teller procedures and channel workflows to reduce customer waiting times and improve service consistency, reflecting the stated objectives to improve customer service and reduce waiting times. | |
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The Bank of Kyoto | Banking and Financial Services | 3474 | $918M | Japan | Hitachi | Hitachi FREIA21Plus | CRM | 2014 | n/a | In 2014, The Bank of Kyoto deployed Hitachi FREIA21Plus as a CRM implementation across its retail branches in the Kyoto region of Japan. The Hitachi FREIA21Plus deployment delivered a new retail channel system designed to improve customer service, accelerate teller procedures, and enable CRM-enabled sales support at branches. Hitachi FREIA21Plus provided CRM linkage and sales-support functions that centralized customer interaction records and surfaced them at branch points of service, aligning with typical CRM front-office capabilities. Configuration focused on branch terminal integration, sales-support workflows, and teller transaction acceleration to speed in-branch processing and give sales staff contextual customer information during interactions. The rollout targeted retail banking and channel operations within Kyoto region branches, shifting operational scope to branch-based sales teams and teller desks that rely on CRM-enabled prompts and customer data. Governance emphasized restructuring branch sales-support workflows to embed CRM linkage into routine teller and advisory activities, positioning Hitachi FREIA21Plus as the branch-level CRM backbone for customer service and sales support. | |
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Toho Bank | Banking and Financial Services | 2018 | $359M | Japan | Hitachi | Hitachi FREIA21Plus | CRM | 2009 | n/a | In 2009 Toho Bank engaged Hitachi to implement Hitachi FREIA21Plus as a CRM to build a next-generation branch system, aiming to strengthen in-branch sales, improve usability, and raise customer satisfaction across its regional network in Japan. The engagement centered on a channel and CRM-focused retail banking deployment that positioned Hitachi FREIA21Plus as the primary customer interaction and branch sales support platform. The Hitachi FREIA21Plus deployment consolidated customer information and interaction history, and implemented sales support and branch workflow capabilities typical of CRM solutions, including customer master records, interaction logging, and sales opportunity tracking to support branch officers. Configuration emphasized usability improvements for teller and advisor screens and standardized in-branch processes to streamline customer-facing activities and sales execution. Operationally the implementation targeted Toho Bank retail branches across its regional network in Japan and integrated channel-integration capabilities described by Hitachi to unify branch touchpoints with customer records. Governance changes included standardizing branch workflows and instituting centralized customer data handling to support consistent in-branch sales and customer service practices, with rollout directed at branch operations and front-office business functions. |
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