List of Hitachi Ventyx Customer Suite Customers
Santa Clara, 95054, CA,
United States
Since 2010, our global team of researchers has been studying Hitachi Ventyx Customer Suite customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Hitachi Ventyx Customer Suite for Utilities Customer Care and Billing from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Hitachi Ventyx Customer Suite for Utilities Customer Care and Billing include: City of Charlotte, a United States based Government organisation with 8709 employees and revenues of $1.36 billion, Charlotte Storm Water Services, a United States based Utilities organisation with 250 employees and revenues of $89.0 million and many others.
Contact us if you need a completed and verified list of companies using Hitachi Ventyx Customer Suite, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Hitachi Ventyx Customer Suite customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Charlotte Storm Water Services | Utilities | 250 | $89M | United States | Hitachi Vantara | Hitachi Ventyx Customer Suite | Utilities Customer Care and Billing | 2007 | n/a |
In 2007, Charlotte Storm Water Services upgraded its CIS to Hitachi Ventyx Customer Suite. The implementation targeted the Utilities Customer Care and Billing category and delivered a web based customer service and billing platform for the citys water, sewer and storm water services across Mecklenburg County.
The Hitachi Ventyx Customer Suite deployment emphasized the customer information system and billing modules, with a web based CSR interface configured to present account details, billing history, service order status and contact interactions on a single screen. Configuration focused on usability to minimize navigation for customer service representatives and to streamline routine inquiry resolution workflows within the Utilities Call Center.
The Customer Suite was integrated with Ventyx Service Suite field service management to automate service order creation, assignment and status synchronization. Operational coverage included the Utilities Call Center, field service crews and billing operations serving more than 750,000 customers in the Charlotte Mecklenburg service area, impacting customer service and field operations business functions with mobile order receipt and real time closure from technicians in the field.
Governance and rollout included process standardization to improve communication between CSRs and field reps and to redeploy resources toward customer facing activities. Reported outcomes included estimated initial savings in excess of $260,000 and projected expanded savings that may exceed $1,000,000 as additional service order types are brought into the automated workflow, along with more accurate up to the minute service status for customers.
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City of Charlotte | Government | 8709 | $1.4B | United States | Hitachi Vantara | Hitachi Ventyx Customer Suite | Utilities Customer Care and Billing | 2008 | n/a |
In 2008, the City of Charlotte implemented Hitachi Ventyx Customer Suite as its customer information and billing platform within the Utilities Customer Care and Billing category. The deployment positioned Hitachi Ventyx Customer Suite to support municipal customer service and billing operations for the city utility organization. The rollout included the Ventyx Service Suite enterprise mobile workforce management solution for field crews, with a baseline integration between Service Suite and Hitachi Ventyx Customer Suite. Configuration focused on standard CIS and billing capabilities, and the mobile workforce module provided scheduling, work order execution and field service coordination consistent with utilities customer care workflows. Integration work automated exchange of account and service order data between the CIS and the mobile workforce system, enabling coordinated dispatch and field data capture to support customer service and operations teams. Operational coverage centered on municipal field service and customer service functions, aligning mobile field workforce execution with billing and account records. Governance emphasized process automation and streamlined business processes to serve a growing customer base, and the program explicitly targeted improved productivity and efficiency of the mobile field service workforce while further automating and optimizing service delivery.
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