List of Hotelinking CRM Customers
Balearic Islands, 07120,
Spain
Since 2010, our global team of researchers has been studying Hotelinking CRM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Hotelinking CRM for CRM from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Hotelinking CRM for CRM include: Zafiro Hotels Spain, a Spain based Leisure and Hospitality organisation with 1094 employees and revenues of $159.0 million, Hotel Astoria Playa Spain, a Spain based Leisure and Hospitality organisation with 80 employees and revenues of $7.0 million, PortBlue Hotel Group Spain, a Spain based Leisure and Hospitality organisation with 56 employees and revenues of $5.0 million and many others.
Contact us if you need a completed and verified list of companies using Hotelinking CRM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Hotelinking CRM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Hotel Astoria Playa Spain | Leisure and Hospitality | 80 | $7M | Spain | Hotelinking | Hotelinking CRM | CRM | 2017 | n/a |
In 2017 Hotel Astoria Playa contracted Hotelinking to deploy Hotelinking CRM, implementing WiFi-based guest data capture, in-stay satisfaction surveys and the property CRM ahead of its opening. Deployment work began in November 2017 and included technician installation and testing completed in December 2017, with the live property opening scheduled for April 2018 in Spain. The narrative explicitly centers on Hotelinking CRM and the CRM category for hospitality operations.
The implementation emphasized three functional modules, the WiFi guest data capture layer, in-stay satisfaction survey workflows, and the core Hotelinking CRM for guest profile and email campaign management. Configuration efforts focused on capturing verified email addresses at network authentication, routing survey responses into guest records, and enabling the CRM to run targeted email campaigns using the captured profiles. Typical CRM operational terminology such as guest profiling, consented data capture, and campaign orchestration were applied to align the deployment with hospitality marketing and guest experience workflows.
Rollout and governance were property centric, with technician-led installation and on site testing in December 2017 ahead of operational use during the opening season. Operational coverage was the single Hotel Astoria Playa property in Spain, with marketing and front desk guest services as primary business functions impacted. Reported outcomes from the implementation include more than 14,000 verified emails captured over two seasons and approximately €88,000 in incremental turnover attributed to 2018 email campaigns.
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PortBlue Hotel Group Spain | Leisure and Hospitality | 56 | $5M | Spain | Hotelinking | Hotelinking CRM | CRM | 2018 | n/a |
In 2018, PortBlue Hotel Group Spain integrated Hotelinking CRM to unify hotel WiFi and capture guest records in real time. The deployment focused on linking property WiFi onboarding with customer data capture and provisioning the Hotelinking CRM for guest interaction workflows across the group in Spain.
Hotelinking CRM was configured for in stay surveys, automated post stay reputation emails and loyalty automations, delivering core CRM capabilities such as profile enrichment, segmented email workflows and survey orchestration. Functional modules implemented included guest data collection, survey management, campaign automation and loyalty trigger rules, which supported marketing, front desk and reservations workflows. The rollout went live in 2018 and consolidated over 57,000 records while generating thousands of in stay survey responses, enabling targeted email campaigns and improved online reputation management.
Operational coverage targeted PortBlue properties in Spain and aligned CRM processes with guest experience and reputation management workflows. Integrations centered on hotel WiFi onboarding flows and email delivery pathways, with captured data feeding guest profiles in Hotelinking CRM. Governance emphasized centralized campaign orchestration and survey cadence control to standardize guest communications across sites.
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Zafiro Hotels Spain | Leisure and Hospitality | 1094 | $159M | Spain | Hotelinking | Hotelinking CRM | CRM | 2017 | n/a |
In 2017, Zafiro Hotels Spain implemented Hotelinking CRM as its CRM to centralize verified guest data captured via captive WiFi across a portfolio of 12 Mallorca hotels. The deployment emphasized capturing consented contact and stay identifiers at the network onboarding point, and instrumenting automated in-stay satisfaction surveys and post-stay communications to enable CRM-driven direct booking programs.
Hotelinking CRM was configured to support captive WiFi onboarding workflows, automated satisfaction survey triggers during stays, and post-stay campaign orchestration, with inferred use of Hotelinking's hotel CRM capabilities for guest profiling, segmentation, and marketing automation. Functional workflows included event-based communication triggers tied to check-in, in-stay feedback, and check-out, plus campaign templates for post-stay offers and re-engagement.
Integrations were implemented with property systems through PMS and booking-engine connectivity to reconcile reservation records, attribute bookings to CRM campaigns and synchronize guest status, while captive WiFi served as the verified identity capture source at the property network layer. Operational coverage spanned marketing, reservations and guest experience functions across all 12 Mallorca properties, enabling centralized campaign execution with property-level data capture.
Governance and process changes included shifting post-stay communication ownership to CRM-driven workflows and adjusting front desk and WiFi onboarding processes to capture consented data for marketing use. Reported outcomes documented by the vendor and customer included over 1,000 repeat direct bookings, €2 million in direct web sales and €400,000 in commission savings aligned to the Hotelinking CRM deployment in Spain.
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