List of HubSpot Conversations Customers
HubSpot
Two Canal Park,
Cambridge, 2141, MA,
United States
Cambridge, 2141, MA,
United States
1 888-482-7768
Professional Services
8800
$3.1B
Since 2010, our global team of researchers has been studying HubSpot Conversations customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased HubSpot Conversations for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using HubSpot Conversations for Chatbots and Conversational AI include: ManpowerGroup, a United States based Professional Services organisation with 26700 employees and revenues of $17.85 billion, ProcureAbility, a United States based Professional Services organisation with 10000 employees and revenues of $8.50 billion, PPG Industries Europe, a Switzerland based Oil, Gas and Chemicals organisation with 18000 employees and revenues of $6.00 billion, Brother Industries, a Japan based Manufacturing organisation with 40538 employees and revenues of $5.68 billion, Draeger Germany, a Germany based Healthcare organisation with 16598 employees and revenues of $3.67 billion and many others.
Contact us if you need a completed and verified list of companies using HubSpot Conversations, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The HubSpot Conversations customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Data Gumbo | Professional Services | 25 | $3M | United States | HubSpot | HubSpot Conversations | Chatbots and Conversational AI | 2020 | n/a |
In 2020, Data Gumbo implemented HubSpot Conversations on their website as their Chatbots and Conversational AI entry point for inbound customer interactions. The deployment uses the HubSpot Conversations web chat widget and conversational bot capabilities to present a unified inbox and structured chat workflows, with HubSpot Conversations referenced as the application providing client side engagement and asynchronous message handling.
Operational scope centers on customer facing teams, including sales and customer success, with configuration focused on lead capture routing, canned responses, and escalation pathways into human agents. Governance included defining inbox ownership, response workflows and handoff rules to ensure consistent handling of web inquiries, with configuration and bot rules managed within the HubSpot Conversations administrative interface.
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Polly Insurance Agency | Insurance | 200 | $45M | United States | HubSpot | HubSpot Conversations | Chatbots and Conversational AI | 2022 | n/a |
In 2022, Polly Insurance Agency implemented HubSpot Conversations on its public website. The deployment establishes a Chatbots and Conversational AI capability to support customer service and sales engagement, embedding HubSpot Conversations chat widget to capture inbound leads and route customer inquiries to the appropriate teams.
Configuration emphasized conversational bot flows and canned response libraries, a shared team inbox for unified agent handling, automated contact capture with transcript logging, and ticket creation with rules-based handoff to live agents. The HubSpot Conversations implementation was structured to use conversation tagging and routing to align inbound chats with underwriting, claims, and sales queues, and to maintain conversation history for customer context.
Operational ownership was placed with customer service and sales operations, with governance defining response templates, escalation workflows, and agent shift coverage. Rollout was executed on the website with staged enablement and agent training, alongside iterative updates to bot flows and knowledge content to keep conversational logic aligned with insurance business processes.
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Studio 3T | Professional Services | 55 | $6M | Germany | HubSpot | HubSpot Conversations | Chatbots and Conversational AI | 2018 | n/a |
In 2018, Studio 3T implemented HubSpot Conversations on their website. The deployment embedded the HubSpot Conversations chat widget across Studio 3T web properties, centralizing inbound website messaging into a single conversational inbox hosted by the vendor and provisioning channels for asynchronous messaging and live handoffs.
Configuration emphasized Chatbots and Conversational AI capabilities including scripted chatbot flows for qualification, form based contact capture, canned responses, and routing rules to assign threads to small team agents in sales and customer support. Governance established standardized conversation tagging, shared inbox workflows, and published response templates to maintain handling consistency across departments, with rollout limited to the company website as the primary touchpoint. HubSpot Conversations is used to structure conversational routing and capture workflows consistent with Chatbots and Conversational AI application patterns.
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01 COMPUTER SYSTEM PTE | Professional Services | 19 | $2M | Singapore | HubSpot | HubSpot Conversations | Chatbots and Conversational AI | 2022 | n/a |
In 2022, 01 COMPUTER SYSTEM PTE deployed HubSpot Conversations as its website chat capability under the Chatbots and Conversational AI category. HubSpot Conversations is embedded on their public website and configured as the primary web chat widget to capture and triage inbound customer queries for the small professional services team.
The implementation centers on the HubSpot Conversations inbox and chatbot workflows, configured to present initial qualification prompts and to hand off complex queries to human agents. Operational coverage is limited to the company website with conversational flows aligned to sales and support touchpoints, and the solution is positioned inside the HubSpot platform to centralize conversational records within the vendor ecosystem. Governance and day to day operations are managed by the internal team to route inquiries to designated contacts and maintain the shared conversational inbox.
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10Decoders | Professional Services | 150 | $5M | India | HubSpot | HubSpot Conversations | Chatbots and Conversational AI | 2024 | n/a |
In 2024, 10Decoders deployed HubSpot Conversations as its Chatbots and Conversational AI solution on the corporate website to centralize inbound customer engagement and lead capture. HubSpot Conversations is implemented as the front-line web channel for Sales, Marketing, and Customer Support, with the application explicitly connected to contact creation and conversation recording to align web interactions with CRM records. This deployment places HubSpot Conversations at the intersection of customer-facing chat and internal revenue operations for 10Decoders.
The implementation configures standard conversational modules, including a persistent website chat widget, bot-driven qualification flows, live chat escalation, and a shared team inbox for thread management. Conversation routing rules and queues are used to assign inquiries to Sales and Support queues, while canned responses and playbook templates standardize agent replies. The configuration also includes meeting link handoffs and automated contact enrichment to populate HubSpot contact records during chat interactions.
Integrations leverage native HubSpot platform linkage, folding web conversations into the HubSpot CRM and ticketing objects to enable follow-up workflows and marketing automation sequences. Operational scope concentrates on web channel coverage for 10Decoders in India, with Sales, Marketing, and Support teams consuming Conversations data for lead qualification and case handling. Governance is organized around conversation assignment rules, response templates, and handoff processes from bot to human agents, tying conversational transcripts to contact timelines for auditability and ongoing workflow orchestration.
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Professional Services | 15 | $2M | South Africa | HubSpot | HubSpot Conversations | Chatbots and Conversational AI | 2018 | n/a |
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Professional Services | 10 | $1M | United States | HubSpot | HubSpot Conversations | Chatbots and Conversational AI | 2018 | n/a |
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Professional Services | 10 | $1M | United States | HubSpot | HubSpot Conversations | Chatbots and Conversational AI | 2022 | n/a |
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Leisure and Hospitality | 11 | $2M | Malaysia | HubSpot | HubSpot Conversations | Chatbots and Conversational AI | 2022 | n/a |
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Professional Services | 339 | $18M | United States | HubSpot | HubSpot Conversations | Chatbots and Conversational AI | 2023 | n/a |
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Showing 1 to 10 of 10547 entries
Buyer Intent: Companies Evaluating HubSpot Conversations
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating HubSpot Conversations. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating HubSpot Conversations for Chatbots and Conversational AI include:
- Control Risks Singapore, a Singapore based Professional Services organization with 75 Employees
- Technological University of the Philippines, a Philippines based Education company with 300 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD HubSpot Conversations Coverage
HubSpot Conversations is a Chatbots and Conversational AI solution from HubSpot.
Companies worldwide use HubSpot Conversations, from small firms to large enterprises across 21+ industries.
Organizations such as ManpowerGroup, ProcureAbility, PPG Industries Europe, Brother Industries and Draeger Germany are recorded users of
HubSpot Conversations for Chatbots and Conversational AI.
Companies using HubSpot Conversations are most concentrated in Professional Services, Oil, Gas and Chemicals and Manufacturing, with adoption spanning over 21 industries.
Companies using HubSpot Conversations are most concentrated in United States, Switzerland and Japan, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of HubSpot Conversations across Americas, EMEA, and APAC.
Companies using HubSpot Conversations range from small businesses with 0-100 employees - 80.22%, to mid-sized firms with 101-1,000 employees - 17.72%, large organizations with 1,001-10,000 employees - 1.93%, and global enterprises with 10,000+ employees - 0.12%.
Customers of HubSpot Conversations include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified HubSpot Conversations customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Chatbots and Conversational AI.