List of HubSpot Service Hub Customers
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Since 2010, our global team of researchers has been studying HubSpot Service Hub customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased HubSpot Service Hub for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using HubSpot Service Hub for Customer Support include: Cubic Transportation Systems, a United States based Professional Services organisation with 3000 employees and revenues of $700.0 million, Little Help, a Japan based Communications organisation with 2750 employees and revenues of $688.0 million, Xebia India, a India based Professional Services organisation with 2000 employees and revenues of $500.0 million, Globo, a United States based Professional Services organisation with 2000 employees and revenues of $500.0 million, Aesseal, a United Kingdom based Manufacturing organisation with 1950 employees and revenues of $480.0 million and many others.
Contact us if you need a completed and verified list of companies using HubSpot Service Hub, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The HubSpot Service Hub customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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3C Group Thailand | Life Sciences | 250 | $25M | Thailand | HubSpot | HubSpot Service Hub | Customer Support | 2024 | n/a |
In 2024, 3C Group Thailand implemented HubSpot Service Hub to support Customer Support for its life sciences business. The deployment is hosted on the company website and serves as the primary customer-facing channel for inbound service requests and post-sales inquiries, positioning HubSpot Service Hub as the central service application for the organization.
Configuration focused on standard Customer Support capabilities within HubSpot Service Hub, including a ticketing workflow with automated routing, a public knowledge base published on the website, a shared inbox for email conversations, and a website chat widget to capture live inquiries. Service automation was configured to support canned responses, ticket status transitions, and basic reporting dashboards to surface case volume and agent workload, aligning with common service management patterns.
Operational scope is concentrated on the customer service function in Thailand, with rollout targeted at the service and support teams responsible for post-sales engagement. Governance included establishing a centralized ticket queue, documented intake and escalation workflows, and role based access for agents and managers, reflecting typical process controls used to operate a Customer Support application at this scale.
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3manfactory | Professional Services | 15 | $2M | United Kingdom | HubSpot | HubSpot Service Hub | Customer Support | 2024 | n/a |
In 2024, 3manfactory deployed HubSpot Service Hub to manage customer interactions originating from their website. The HubSpot Service Hub implementation was scoped as a Customer Support solution for the firm's client services and operations teams.
Configuration centered on standard Service Hub capabilities, including ticketing and a shared team inbox to consolidate email and web inquiries, an on site chat channel for live engagement, and a knowledge base to surface self service content. Automation workflows were configured to triage incoming requests, assign tickets to owners, escalate based on response time, and append interaction timelines to contact records within the Service Hub.
Deployment used HubSpot Service Hub's cloud delivery model with the Service Hub chat widget and web forms embedded on pages of 3manfactory.co.uk to capture client requests and create tickets. Operational coverage targets client facing staff in client services and account management, with the portal and knowledge base exposed to external clients through the website.
Operational governance focused on ticket routing rules, role based access to the Service Hub console, a lightweight knowledge base publishing workflow, and SLA definitions for initial response times. Rollout followed a staged approach, onboarding staff to the shared inbox and chat handling before enabling full ticket automation and knowledge base publishing.
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4yousee | Professional Services | 31 | $4M | Brazil | HubSpot | HubSpot Service Hub | Customer Support | 2024 | n/a |
In 2024, 4yousee implemented HubSpot Service Hub. HubSpot Service Hub was deployed to support Customer Support functions and is instrumented on their website to provide customer contact and case intake for client services teams.
The deployment focuses on core Service Hub capabilities typical of the Customer Support category, including ticketing and ticket pipeline configuration, a knowledge base for customer self-service, and site-embedded live chat or messaging widget for inbound inquiries. Workflows and automation were configured to route tickets, apply basic prioritization rules, and escalate issues to designated support staff, reflecting a compact configuration appropriate for a 31 employee professional services firm.
Architecturally the solution is a cloud hosted SaaS implementation with the HubSpot Service Hub interface embedded in web pages to capture conversations and create support records. Operational scope centers on client services and support functions, with a centralized inbox and triage process established to manage incoming web driven requests. Governance emphasizes defined ticket ownership, response workflow steps, and incremental configuration controls to align support operations with existing client engagement processes.
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Professional Services | 20 | $2M | United States | HubSpot | HubSpot Service Hub | Customer Support | 2025 | n/a |
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Professional Services | 50 | $5M | Australia | HubSpot | HubSpot Service Hub | Customer Support | 2024 | n/a |
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Professional Services | 180 | $33M | United States | HubSpot | HubSpot Service Hub | Customer Support | 2024 | n/a |
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Manufacturing | 1950 | $480M | United Kingdom | HubSpot | HubSpot Service Hub | Customer Support | 2024 | n/a |
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Professional Services | 70 | $7M | Belgium | HubSpot | HubSpot Service Hub | Customer Support | 2024 | n/a |
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Banking and Financial Services | 45 | $4M | United States | HubSpot | HubSpot Service Hub | Customer Support | 2024 | n/a |
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Professional Services | 1600 | $120M | Australia | HubSpot | HubSpot Service Hub | Customer Support | 2024 | n/a |
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Buyer Intent: Companies Evaluating HubSpot Service Hub
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