List of Huggy Omnichannel Customers
Feira de Santana, 44075-525,
Brazil
Since 2010, our global team of researchers has been studying Huggy Omnichannel customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Huggy Omnichannel for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Huggy Omnichannel for Customer Support include: Grupo DPSP, a Brazil based Retail organisation with 26000 employees and revenues of $3.00 billion, Drogarias Pacheco SA, a Brazil based Retail organisation with 12000 employees and revenues of $900.0 million, Tok&Stok, a Brazil based Retail organisation with 3350 employees and revenues of $527.0 million, D Avo Supermercados, a Brazil based Retail organisation with 1900 employees and revenues of $500.0 million, Associacao Princesa Isabel De Educacao, a Brazil based Education organisation with 600 employees and revenues of $180.0 million and many others.
Contact us if you need a completed and verified list of companies using Huggy Omnichannel, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The Huggy Omnichannel customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Academia Wave Ltda | Professional Services | 200 | $60M | Brazil | Huggy | Huggy Omnichannel | Customer Support | 2019 | n/a | In 2019, Academia Wave Ltda implemented Huggy Omnichannel to centralize customer-facing conversations on its public website, adopting the solution as part of its Customer Support tooling. The deployment focuses on embedding a web chat widget and routing incoming digital inquiries into a consolidated agent workspace, supporting real-time conversational engagement and asynchronous ticket handling for service staff. Huggy Omnichannel was configured to provide omnichannel routing, a unified inbox for conversation history, ticket creation and status tracking, canned responses and basic SLA monitoring consistent with Customer Support platform capabilities. The implementation emphasized agent workspace configuration, queue management and role based access to align support tasks with operational priorities. The technical footprint is web centric, with Huggy Omnichannel delivered as a cloud hosted SaaS instance and embedded directly on the company website to capture web chat traffic and web form submissions. Operational coverage centers on customer service and digital engagement functions, with the system orchestrating inbound web channel traffic into internal support workflows and centralized work queues. Governance and rollout centered on process standardization and operational controls, including defined agent roles, queue assignment rules and escalation workflows to ensure consistent handling across support staff. Ongoing configuration governance preserves conversation routing rules and workspace templates, supporting predictable Customer Support operations through the Huggy Omnichannel implementation. | |
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Added Computer & Telephony Comercio E Servicos | Professional Services | 75 | $10M | Brazil | Huggy | Huggy Omnichannel | Customer Support | 2021 | n/a | In 2021, Added Computer & Telephony Comercio E Servicos implemented Huggy Omnichannel as its Customer Support application on the corporate website. The Huggy Omnichannel deployment is hosted through the website at https://www.added.com.br/ and is positioned to centralize web-based customer engagement for the professional services firm in Brazil. Configuration work for Huggy Omnichannel focused on embedding a web chat widget, enabling omnichannel messaging and a unified agent inbox, and applying routing rules, canned responses and reporting capabilities that are common in Customer Support implementations. Operational coverage is centered on the customer service function and support agents handling website inquiries, with governance oriented around inbox management, standardized response workflows and monitoring via the platform's reporting features. | |
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Agência Aerotur | Leisure and Hospitality | 30 | $3M | Brazil | Huggy | Huggy Omnichannel | Customer Support | 2020 | n/a | In 2020, Agência Aerotur implemented Huggy Omnichannel on its website as its Customer Support platform for web-based customer engagement. The deployment positioned Huggy Omnichannel to centralize incoming customer inquiries via an embedded website interface and to serve as the primary customer service application for the leisure and hospitality operator. Huggy Omnichannel is used by Agência Aerotur's customer service team to manage unified message intake, conversational workflows, and standard support routing, leveraging typical omnichannel capabilities such as a unified inbox, automated response templates, and configurable routing rules. The implementation follows a cloud hosted SaaS model and is scoped to the customer support function on the corporate website, with governance focused on agent assignment, response workflow standardization, and templated replies for frequent reservation and guest questions. Integration points documented are limited to the website embedding stated in source material, no external system integrations are recorded, and operational coverage centers on web based customer interactions handled by the service team. | |
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Education | 600 | $180M | Brazil | Huggy | Huggy Omnichannel | Customer Support | 2021 | n/a |
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Banking and Financial Services | 30 | $3M | Brazil | Huggy | Huggy Omnichannel | Customer Support | 2019 | n/a |
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Transportation | 600 | $25M | Brazil | Huggy | Huggy Omnichannel | Customer Support | 2021 | n/a |
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Manufacturing | 400 | $70M | Brazil | Huggy | Huggy Omnichannel | Customer Support | 2022 | n/a |
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Retail | 1900 | $500M | Brazil | Huggy | Huggy Omnichannel | Customer Support | 2021 | n/a |
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Life Sciences | 59 | $4M | Brazil | Huggy | Huggy Omnichannel | Customer Support | 2020 | n/a |
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Communications | 500 | $50M | Brazil | Huggy | Huggy Omnichannel | Customer Support | 2020 | n/a |
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Buyer Intent: Companies Evaluating Huggy Omnichannel
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