List of Hyland Experience Automate Customers
Westlake, 44145, OH,
United States
Since 2010, our global team of researchers has been studying Hyland Experience Automate customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Hyland Experience Automate for Intelligent Process Automation from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Hyland Experience Automate for Intelligent Process Automation include: Horry County South Carolina, a United States based Government organisation with 1700 employees and revenues of $500.0 million, Indiana State University, a United States based Education organisation with 1925 employees and revenues of $268.0 million, Fdlic, a United States based Insurance organisation with 3 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Hyland Experience Automate, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Hyland Experience Automate customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Fdlic | Insurance | 3 | $1M | United States | Hyland | Hyland Experience Automate | Intelligent Process Automation | 2021 | n/a |
In 2021, Funeral Directors Life implemented Hyland Experience Automate as part of an Intelligent Process Automation initiative focused on insurance new-business and claims workflows. The deployment concentrated on contract ingestion and automated processing of incoming policy documents to address new-business intake and claims administration.
The implementation used Hyland RPA as the robotic engine mapped into Hyland Experience Automate for orchestration, with five software bots deployed. Those bots were configured to process incoming contract documents, perform rules-based validation, and execute transactional steps in the workflow.
Integration with OnBase is explicit, with OnBase acting as the content repository and document ingestion layer while Hyland RPA handled extraction, classification, and automated task execution. Operational coverage was centered on contract intake and validation, where the bots processed about 95% of incoming contracts according to the implementation notes.
Governance and rollout were executed at a small insurer scale, deploying the five bots into production rapidly, and the program reported an 88% bot ROI within a month. Hyland Experience Automate in this configuration supported the business functions of new-business processing and claims handling through robotic automation integrated with enterprise content services.
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Horry County South Carolina | Government | 1700 | $500M | United States | Hyland | Hyland Experience Automate | Intelligent Process Automation | 2021 | n/a |
In 2021, Horry County South Carolina implemented Hyland Experience Automate to introduce Intelligent Process Automation into personal property tax return processing. The deployment targeted the county tax processing function responsible for handling roughly 90,000 personal property returns annually, focusing initial automation on routine return intake and validation.
The implementation used Hyland RPA capabilities within Hyland Experience Automate to orchestrate robotic processing, data capture, and validation workflows. Robots were configured to autonomously extract return data, perform automated checks against configured rules, and update records, while nonstandard cases were routed to human review to preserve manual oversight.
Integration with Hyland OnBase provided the content management backbone, centralizing document ingestion, storage, and audit logging as bots processed returns. Operational coverage remained within county tax operations, where the combined Hyland Experience Automate and OnBase configuration supported processing from intake through record update and retention.
Governance and workflow changes established exception routing to tax office staff and persistent audit trails in OnBase to support compliance and traceability. By year one the robots autonomously processed roughly one third of approximately 90,000 returns and the automation effort reduced manual errors, demonstrating Hyland Experience Automate Intelligent Process Automation applied to government tax processing.
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Indiana State University | Education | 1925 | $268M | United States | Hyland | Hyland Experience Automate | Intelligent Process Automation | 2024 | n/a |
In 2024 Indiana State University deployed Hyland Experience Automate as an Intelligent Process Automation initiative to modernize financial aid form collection and orchestration. The implementation emphasized creating dynamic, responsive forms with embedded digital signature capture and conditional logic to streamline intake and verification tasks.
Hyland Experience Automate was configured to orchestrate end to end workflows for form routing, approval sequencing, and signature capture, applying conditional branching and form logic typical of Intelligent Process Automation to reduce manual touchpoints in financial aid processing. Configuration included form templating, automated notifications, and workflow orchestration to maintain document state and progression through defined approval steps.
The deployment integrated with Hyland Perceptive Content to persist submitted forms into the campus content repository, enabling automated content indexing, retrieval, and the inclusion of form documents within broader records management workflows. Operational coverage initially focused on the financial aid office, with planned extension of Automate into finance and additional administrative departments across campus.
Governance aligned workflow ownership with student services and financial aid, accompanied by process rework to standardize approval routing and electronic signature policies. The Hyland Experience Automate deployment delivered faster processing and an improved student and staff experience, and positioned the university to expand Automate capabilities into finance and other administrative functions.
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