List of IBM Call Center for Commerce Customers
Armonk, 10504, NY,
United States
Since 2010, our global team of researchers has been studying IBM Call Center for Commerce customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased IBM Call Center for Commerce for Order Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using IBM Call Center for Commerce for Order Management include: Sally Beauty Holdings, Inc., a United States based Retail organisation with 29000 employees and revenues of $3.87 billion, Cost Plus World Market, a United States based Retail organisation with 6500 employees and revenues of $1.50 billion, Utility Warehouse, a United Kingdom based Professional Services organisation with 2005 employees and revenues of $275.0 million, Pandora Denmark, a Denmark based Retail organisation with 3467 employees and revenues of $8.0 million and many others.
Contact us if you need a completed and verified list of companies using IBM Call Center for Commerce, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The IBM Call Center for Commerce customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Cost Plus World Market | Retail | 6500 | $1.5B | United States | IBM | IBM Call Center for Commerce | Order Management | 2020 | Nextuple | In 2020, Cost Plus World Market deployed IBM Call Center for Commerce as part of an IBM Sterling Order Management implementation to centralize omnichannel order orchestration. The program targeted Order Management capabilities to deliver inventory visibility, buy-online-pickup-in-store and ship-from-store across its United States store network, with BOPIS going live in early 2021 and an initial ship-from-store expansion of 40 stores in November 2022. The implementation included the IBM Call Center for Commerce component embedded into the order lifecycle alongside inventory visibility and fulfillment orchestration. Functional capabilities implemented encompass store pickup workflows, order routing for ship-from-store, real-time inventory checks to support fulfillment decisions, and customer service assisted order handling through the call center module. Nextuple served as the system integrator for the rollout, executing a phased deployment that began with BOPIS and moved to ship-from-store expansion. Operational coverage focused on the retailer storefronts and customer service teams across the United States, aligning e-commerce order capture with in-store fulfillment execution. Governance changes established centralized order routing rules and standardized store fulfillment procedures to support omnichannel execution and call center operations. The call center was instrumented to manage exceptions, coordinate pickups, and update order statuses, creating tighter workflow handoffs between store associates and customer service. IBM reports the initiative delivered faster customer fulfillment and better inventory use, outcomes tied to the combined IBM Sterling Order Management and IBM Call Center for Commerce implementation and the phased BOPIS then ship-from-store rollout. | |
 |
Pandora Denmark | Retail | 3467 | $8M | Denmark | IBM | IBM Call Center for Commerce | Order Management | 2020 | n/a | In 2020, Pandora Denmark implemented IBM Call Center for Commerce as part of a cloud-based IBM Sterling Order Management deployment to unify inventory and omnichannel fulfillment across markets. The IBM Call Center for Commerce deployment was embedded within the retailer's Order Management initiative to centralize order orchestration and improve visibility for its global e-commerce channels. The implementation emphasized centralized inventory visibility, real-time stock updates, order capture and fulfillment orchestration, and contact-center commerce workflows to support service agents. These capabilities align with Order Management functional workflows such as inventory reservation, fulfillment routing, and customer-assisted ordering. The solution was deployed on cloud and operated across Pandora's markets, bringing ecommerce, fulfillment, and customer service business functions into a coordinated operational model. The deployment connected front-end commerce channels with centralized inventory services and contact-center workflows to enable consistent fulfillment decisions across channels. Pandora's cloud Order Management deployment and associated contact-center commerce capabilities supported the business outcome of doubling online sales in 2020 and improving real-time inventory visibility. The vendor press release referenced contact-center improvements and the rollout emphasized omnichannel fulfillment coordination and inventory governance across markets. | |
 |
Sally Beauty Holdings, Inc. | Retail | 29000 | $3.9B | United States | IBM | IBM Call Center for Commerce | Order Management | 2019 | Perficient | In 2019, Sally Beauty Holdings, Inc. implemented IBM Call Center for Commerce as an add-on to IBM Sterling Order Management running on IBM Cloud to support Order Management workflows. The deployment, executed with systems integrator Perficient, targeted rapid ship-from-store, buy-online-pickup-in-store and same-day delivery across North America. IBM Sterling Order Management served as the core order orchestration and fulfillment engine, providing inventory visibility, fulfillment routing and store-level fulfillment capability. IBM Call Center for Commerce was configured to surface omnichannel order visibility and assisted ordering workflows for contact center agents, aligning call center activity with retail fulfillment decisions. Configuration emphasized order lifecycle management and reservation handling consistent with Order Management practices. The implementation was hosted on IBM Cloud and integrated with store systems and digital commerce channels to enable real-time inventory visibility and rapid ship-from-store execution. Operational scope covered retail stores, e-commerce operations and the contact center across North America, enabling coordinated fulfillment and customer service workflows. Perficient led implementation and rollout activities with centralized orchestration of fulfillment rules and store-level fulfillment processes. Explicit outcomes from the initiative included about 2 million ship-from-store shipments and a reported 540% increase in online sales. Use of IBM Call Center for Commerce is aligned with the Sterling Order Management deployment as an add-on feature to extend Order Management capabilities into the contact center. | |
 |
|
Professional Services | 2005 | $275M | United Kingdom | IBM | IBM Call Center for Commerce | Order Management | 2020 | n/a |
|
|
Buyer Intent: Companies Evaluating IBM Call Center for Commerce
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||