List of IBM Voice Agent with Watson Customers
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Since 2010, our global team of researchers has been studying IBM Voice Agent with Watson customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased IBM Voice Agent with Watson for Speech Recognition AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using IBM Voice Agent with Watson for Speech Recognition AI include: CodeObjects Inc, a United States based Professional Services organisation with 70 employees and revenues of $5.0 million, Chatmantics, a United States based Professional Services organisation with 17 employees and revenues of $2.0 million and many others.
Contact us if you need a completed and verified list of companies using IBM Voice Agent with Watson, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the Artificial Intelligence software purchases.
The IBM Voice Agent with Watson customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of Artificial Intelligence software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Chatmantics | Professional Services | 17 | $2M | United States | IBM | IBM Voice Agent with Watson | Speech Recognition AI | 2018 | x |
In 2018, Chatmantics implemented IBM Voice Agent with Watson as a Speech Recognition AI to automate client contact center interactions. Chatmantics develops virtual assistants to help companies acquire customers and make sales, and it integrated IBM Voice Agent with Watson into its clients' contact centers to automate customer interaction, inquiries, qualification and information-gathering.
The IBM Voice Agent with Watson deployment was configured to manage inbound voice workflows, perform automated qualification and structured information capture, and escalate complex calls to human agents for closure. Functional capabilities implemented include conversational speech recognition, intent detection for qualification, automated information-gathering workflows, and orchestrated agent handoffs to reduce routine call handling.
Operational scope concentrated on client contact centers and impacted customer acquisition, sales and customer service functions by freeing agents to focus on high-value interactions. Governance and process changes centered on redefining agent workflows around automated qualification and handoff, and the integration approach emphasized embedding IBM Voice Agent with Watson into existing contact center voice flows. The implementation supported Chatmantics' objective of driving down customer acquisition costs, cutting acquisition costs dramatically as part of its client value proposition.
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CodeObjects Inc | Professional Services | 70 | $5M | United States | IBM | IBM Voice Agent with Watson | Speech Recognition AI | 2019 | n/a |
In 2019 CodeObjects Inc deployed IBM Voice Agent with Watson in a Speech Recognition AI implementation to power its InsurBot.ai chatbot and voice channel for policyholders. The decision followed an evaluation of AI options and centralized on the IBM Watson platform to provide conversational and voice automation capabilities for customer service workflows.
The implementation integrated multiple Watson components, including IBM Watson Assistant, IBM Watson Discovery, IBM Watson Speech to Text, IBM Watson Text to Speech and IBM Voice Agent with Watson, configured to support scripted voice interactions. Functional modules built into InsurBot.ai for phase one included filing a first notice of loss FNOL, checking payment or claims status, obtaining a quote and executing a payment, using intent and entity models within Watson Assistant and conversational search via Watson Discovery.
Operational coverage focused on the customer service organization and inbound policyholder voice interactions, with the voice agent responding to natural speech and following a predetermined script. That script was developed after using Watson technology to analyze approximately 50,000 calls received after Hurricane Irma in 2017, informing dialogue flows and exception handling for common, repeatable tasks.
Governance for rollout emphasized a phased approach, with phase one explicitly scoped to automate repeatable tasks in customer service and to validate voice automation patterns before broader expansion. IBM Voice Agent with Watson was embedded as the primary Speech Recognition AI layer within InsurBot.ai to standardize voice-to-text, intent resolution and text-to-speech responses across the targeted customer service use cases.
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