List of IBS iLoyal Customers
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Since 2010, our global team of researchers has been studying IBS iLoyal customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased IBS iLoyal for Customer Loyalty from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using IBS iLoyal for Customer Loyalty include: Emirates United Arab Emirates, a United Arab Emirates based Transportation organisation with 69465 employees and revenues of $34.86 billion, Solaseed Air Japan, a Japan based Transportation organisation with 929 employees and revenues of $333.0 million, Luxury Escapes Australia, a Australia based Leisure and Hospitality organisation with 250 employees and revenues of $200.0 million, Luxury Escapes, a Australia based Leisure and Hospitality organisation with 250 employees and revenues of $30.0 million and many others.
Contact us if you need a completed and verified list of companies using IBS iLoyal, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The IBS iLoyal customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Emirates United Arab Emirates | Transportation | 69465 | $34.9B | United Arab Emirates | IBS Software Services | IBS iLoyal | Customer Loyalty | 2025 | n/a |
In 2025, Emirates deployed the IBS iLoyal cloud-native platform to modernize its Skywards customer loyalty and CRM ecosystem, using IBS iLoyal as the core Customer Loyalty application supporting program operations. The implementation covered the airline s global Skywards membership base, exceeding 35 million members across the United Arab Emirates and international markets, and emphasized cloud-native scalability and real-time personalization capabilities.
The implementation focused on loyalty program management and partner integration, with configuration of member profiles, tier and entitlement logic, rewards and redemption flows, and campaign orchestration to enable personalized offers. IBS iLoyal was configured to deliver real-time personalization at the member level and to automate partner onboarding and partner transaction processing, aligning program rules with commercial partnership models.
Architecturally the deployment used IBS iLoyal s cloud-native services to provide API-first connectivity for faster partner integration and near real-time event processing, supporting operational teams in CRM, marketing, customer service, and partner operations. Integrations emphasized partner connectivity and data exchange rather than specific third party systems, enabling unified member experiences across channels and partners.
Governance and rollout established cross-functional stewardship between loyalty program management, commercial partnerships, and IT to manage configuration, campaign flows, and partner certification. Outcomes explicitly included improved member experiences and operational scalability as a result of the IBS iLoyal Customer Loyalty deployment.
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Luxury Escapes | Leisure and Hospitality | 250 | $30M | Australia | IBS Software Services | IBS iLoyal | Customer Loyalty | 2024 | n/a |
In 2024, Luxury Escapes implemented IBS iLoyal in the Customer Loyalty category to develop its loyalty offering and enhance customer experience. The announcement confirmed a digital first loyalty program managed with IBS Software’s SaaS solution, targeting improved engagement for Luxury Escapes’ more than 7 million global customers.
The implementation centers on IBS iLoyal’s loyalty management capabilities, including customer insights and segmentation, personalized offer and rewards configuration, campaign orchestration, and gamification elements delivered across mobile and desktop platforms. Functional emphasis is on building tailored retention strategies and a rewards catalog to support repeat customer journeys and personalized experiences at each touchpoint.
The program is designed to integrate wider partner product offerings and to operate across booking and customer engagement channels, enabling omnichannel loyalty interactions throughout the travel journey. Operational scope explicitly impacts marketing, customer experience, and loyalty operations teams, with the platform positioned to consolidate customer data for use in personalized offers and engagement workflows.
Governance for the rollout aligns with a digital first approach announced at the IBS Software Loyalty forum, with Luxury Escapes framing the initiative to provide seamless travel experiences and establish rewards for repeat customers. Stated objectives include boosting consumer engagement and loyalty through IBS iLoyal, and using improved customer insights to drive personalized offers and consistent service across global touchpoints.
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Luxury Escapes Australia | Leisure and Hospitality | 250 | $200M | Australia | IBS Software Services | IBS iLoyal | Customer Loyalty | 2024 | n/a |
In 2024, Luxury Escapes Australia implemented IBS iLoyal as its Customer Loyalty platform to develop its loyalty offering and enhance customer experience for its 7M+ global customers. The SaaS deployment centralized loyalty membership and CRM-driven personalised offers, positioning IBS iLoyal to capture customer insights across the consumer lifecycle and support marketing and customer experience functions.
The IBS iLoyal implementation emphasized CRM-driven personalised offers, improved segmentation capabilities, and targeted promotion workflows. Configuration work focused on membership management, offer orchestration, segmentation and campaign automation, and analytics-enabled customer insight modules consistent with Customer Loyalty application capabilities.
Rollout governance aligned loyalty operations with CRM processes, marketing campaign workflows, and customer service touchpoints to maintain consistent targeting across channels. The program was scoped to boost consumer engagement through targeted promotions and improved segmentation capabilities.
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Transportation | 929 | $333M | Japan | IBS Software Services | IBS iLoyal | Customer Loyalty | 2025 | n/a |
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