List of ICE Mortgage Technology Velocify Customers
Pleasanton, 94588, CA,
United States
Since 2010, our global team of researchers has been studying ICE Mortgage Technology Velocify customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ICE Mortgage Technology Velocify for Marketing Automation, Sales Automation from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ICE Mortgage Technology Velocify for Marketing Automation, Sales Automation include: PenFed, a United States based Banking and Financial Services organisation with 2300 employees and revenues of $1.60 billion, Mr. Cooper, a United States based Banking and Financial Services organisation with 3000 employees and revenues of $750.0 million, Lennar Mortgage, a United States based Banking and Financial Services organisation with 1500 employees and revenues of $200.0 million, The Federal Savings Bank, a United States based Banking and Financial Services organisation with 1161 employees and revenues of $97.0 million and many others.
Contact us if you need a completed and verified list of companies using ICE Mortgage Technology Velocify, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The ICE Mortgage Technology Velocify customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Lennar Mortgage | Banking and Financial Services | 1500 | $200M | United States | ICE Mortgage Technology | ICE Mortgage Technology Velocify | Marketing Automation,Sales Automation | 2021 | n/a |
In 2021, Lennar Mortgage implemented ICE Mortgage Technology Velocify to automate lead handling and borrower outreach. The deployment targeted Marketing Automation,Sales Automation use cases focused on loan origination and borrower communications.
Configuration emphasized lead management and dialer features referenced in the success story, enabling automated lead distribution, speed to contact workflows, and outbound calling cadence automation. These modules were configured to reduce manual tasks in origination and borrower communications workflows. The customer reported time savings of approximately 30 minutes saved per processed loan and higher digital completion rates.
Operational scope centered on origination teams and borrower communications staff, with processes restructured to centralize lead routing and automate contact sequences. Governance changes enforced speed to contact policies and embedded automated follow up sequences to standardize intake and outreach procedures.
Lennar Mortgage used ICE Mortgage Technology Velocify in 2021 to support loan origination and borrower communications, leveraging the Marketing Automation,Sales Automation capabilities to automate lead to contact flow and outbound engagement. The implementation emphasized operational process change and workflow automation as the primary levers for reducing manual effort.
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Mr. Cooper | Banking and Financial Services | 3000 | $750M | United States | ICE Mortgage Technology | ICE Mortgage Technology Velocify | Marketing Automation,Sales Automation | 2021 | n/a |
In 2021, Mr. Cooper implemented ICE Mortgage Technology Velocify to centralize lead management for originations and accelerate speed to contact. The implementation positioned ICE Mortgage Technology Velocify as a core component of the company's Marketing Automation,Sales Automation capabilities for originations and CRM workflows.
The deployment emphasized lead intake, prioritization, and automated engagement capabilities native to the platform, including prioritized queues, lead scoring and automated dialer workflow orchestration. Configuration focused on speed to lead rules, contact cadence automation and scripting support to move prospects from inquiry to origination faster. ICE Mortgage Technology Velocify was configured to enforce routing rules and queue management consistent with mortgage originations operations.
Integrations combined Velocify capabilities with online chat and automated dialer workflows to create a continuous contact pathway from digital inquiry to outbound engagement. Operational coverage centered on originations CRM processes across the United States, aligning Velocify queues with originations teams and call center dialing infrastructure. The implementation integrated engagement orchestration with CRM intake points to reduce manual handoffs.
Governance changes included standardizing lead routing policies and codifying speed to contact SLAs into automated workflows to ensure consistent follow up. The program was rolled out in phases across originations teams, and it delivered measurable improvements in speed to lead and speed to contact as described in ICE's Innovation Awards coverage. The work earned Mr. Cooper recognition for lead management in ICE Mortgage Technology's Innovation Awards.
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PenFed | Banking and Financial Services | 2300 | $1.6B | United States | ICE Mortgage Technology | ICE Mortgage Technology Velocify | Marketing Automation,Sales Automation | 2021 | n/a |
In 2021, PenFed implemented ICE Mortgage Technology Velocify to centralize borrower engagement and CRM communications. The deployment emphasized Marketing Automation,Sales Automation capabilities to support both origination and servicing workflows across the United States.
ICE Mortgage Technology Velocify was configured to automate outbound email campaigns, two way SMS communications, and to deploy an automated dialer for loan status outreach and rapid lead response. Implemented functional capabilities included contact routing, cadence management, communications sequencing, and automated dialing to orchestrate end to end borrower engagement workflows.
Operational coverage targeted PenFed’s servicing and origination teams, aligning CRM and communications processes to improve borrower touchpoints. The implementation focused on borrower engagement and CRM communications in the United States and is documented by ICE as an example of end to end borrower engagement using ICE Mortgage Technology Velocify.
Governance and rollout centered on operationalizing communications workflows and standardizing response patterns across teams, with process configuration owned by internal CRM and servicing stakeholders. Outcomes explicitly reported included improving loan status communications and improving speed to lead in both servicing and origination workflows.
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Banking and Financial Services | 1161 | $97M | United States | ICE Mortgage Technology | ICE Mortgage Technology Velocify | Marketing Automation,Sales Automation | 2019 | n/a |
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Buyer Intent: Companies Evaluating ICE Mortgage Technology Velocify
- BSI Financial, a United States based Banking and Financial Services organization with 500 Employees
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