The Federal Savings Bank
4120 Diversey Ave Ste C501,
Chicago, 60639, IL,
United States
Chicago, 60639, IL,
United States
1 877-788-3520
Banking and Financial Services
The Federal Savings Bank Technographics
The Federal Savings Bank Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by The Federal Savings Bank and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1161 The Federal Savings Bank employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that The Federal Savings Bank has purchased the following applications: Fiserv Cleartouch Bank Platform for Core Banking in 2016, Engage Chat for Chatbots and Conversational AI in 2020, Microsoft 365 for Collaboration in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems The Federal Savings Bank is running and its propensity to invest more and deepen its relationship with Fiserv , ICE Mortgage Technology , Engage Chat or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing The Federal Savings Bank revenues, which have grown to $97.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for The Federal Savings Bank intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
The Federal Savings Bank Tech Stack and Enterprise Applications
The Federal Savings Bank ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Fiserv | Legacy | Fiserv Cleartouch Bank Platform | Core Banking | ERP Services and Operations | n/a | 2016 | 2017 |
In 2016, The Federal Savings Bank implemented Fiserv Cleartouch Bank Platform as its Core Banking solution to support retail and construction lending operations. The Federal Savings Bank leverages Fiserv Cleartouch Bank Platform to manage construction loan draw workflows and funds disbursement within its lending operations.
The deployment of Fiserv Cleartouch Bank Platform is configured to handle construction draw processing, funds disbursement and wire transfers, and loan account balance adjustments tied to builder budgets. Functional activity documented by internal draw administrators includes preparing construction loan files for draw release, collecting inspection and title documentation, balancing builder budgets against loan funds, and wiring and funding draws to builders from loan balances using Fiserv Cleartouch Bank Platform.
Operational coverage centers on a Chicago based draw administration team that maintains a pipeline of more than 20 active construction loans and coordinates daily with processing and sales teams and external builders and inspectors. The bank records loan file progress and status in Encompass, creating an operational linkage between Fiserv Cleartouch Bank Platform for funds movement and Encompass for file documentation and progress tracking, and governance emphasizes clear inter-team communication and concurrent handling of multiple draw requests.
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Loan Management | ERP Services and Operations |
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2019 | 2019 |
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The Federal Savings Bank AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Engage Chat | Legacy | Engage Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, The Federal Savings Bank implemented Engage Chat on its public website. Engage Chat, a Chatbots and Conversational AI solution, is configured as a web chat widget to handle customer-facing conversational interactions for the bank.
The deployment uses an embedded web client across retail banking pages to deliver scripted conversation flows, FAQ automation, lead capture forms, and session routing to human agents when escalation is required. Engage Chat provides conversational state persistence, quick reply options, and configurable flow logic consistent with Chatbots and Conversational AI capabilities.
Operational ownership is aligned with the bank's digital channels and customer service functions, with conversational content and escalation workflows maintained by those teams through the Engage Chat administration console. Rollout targets the online customer journey and retail lending touchpoints on the public site, and the widget is instrumented to operate at primary customer touchpoints.
The Federal Savings Bank uses Engage Chat to support customer service and online customer engagement, positioning the Engage Chat application within the Chatbots and Conversational AI category as a front-line digital interaction layer on its website.
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The Federal Savings Bank Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2017 | 2017 |
In 2017, The Federal Savings Bank deployed Microsoft 365 as its Collaboration platform. Microsoft 365 is referenced on the bank's public website, indicating tenant-level provisioning and active use tied to the institution's online presence and internal collaboration stack. The Federal Savings Bank Microsoft 365 Collaboration supports corporate communications and document management business functions.
Common configurations for Microsoft 365 deployments include Exchange Online, SharePoint Online, and Microsoft Teams, which address email, cloud file storage, document co-authoring, and team communication needs. Governance for a financial services deployment typically emphasizes tenant administration, access control, and information classification to align collaboration tooling with bank operational and compliance requirements. Public site references to Microsoft 365 point to integration between web content delivery and the bank's collaboration tenant rather than only desktop licensing.
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The Federal Savings Bank Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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Intelligent Document Processing | Content Management |
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2019 | 2019 |
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Intelligent Document Processing | Content Management |
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2022 | 2023 |
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Web Content Management | Content Management |
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2014 | 2014 |
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The Federal Savings Bank CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Support | CRM |
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2017 | 2017 |
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Customer Support | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation, Sales Automation | CRM |
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2019 | 2019 |
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The Federal Savings Bank PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2019 | 2019 |
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The Federal Savings Bank IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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The Federal Savings Bank CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Web Application Firewalls (WAF), DDoS Protection | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at The Federal Savings Bank
| First Name | Last Name | Title | Function | Department | Phone | |
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Executive Vice President and Chief Operating Officer | CXO | Finance | |
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Senior Vice President, Underwriting & Government Insuring | VP | Risk | |
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Vice President of Compliance | VP | Legal | |
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CIO | CXO | Finance | |
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Chief Financial Officer | CXO | Finance | |
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Senior Vice President Sales Operations and Customer Experience | VP | Customer Service | |
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Chief Marketing Officer | CXO | Marketing | |
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VP Call Center | VP | Customer Service | |
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Director of Marketing Operations | Director | Marketing | |
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Apps Being Evaluated by The Federal Savings Bank Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from The Federal Savings Bank IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the The Federal Savings Bank digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD The Federal Savings Bank Technographics
The Federal Savings Bank is a Banking and Financial Services organization based in United States,
with around 1161 employees and annual revenues of $97.0 million.
The Federal Savings Bank operates a diverse technology stack with applications such as
Fiserv Cleartouch Bank Platform, Engage Chat and Microsoft 365,
covering areas like Core Banking, Chatbots and Conversational AI and Collaboration.
The Federal Savings Bank has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Fiserv, Engage Chat and Microsoft.
The Federal Savings Bank recently adopted applications including
Xactus360 in 2022, DocuSign eSignature in 2021 and Cloudflare CDN in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of The Federal Savings Bank’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates The Federal Savings Bank’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete The Federal Savings Bank technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.