List of IFS Cloud FSM Customers
IFS
Teknikringen 5, Box 1545,
Linkoping, 583 30,
Sweden
Linkoping, 583 30,
Sweden
46 13460 3600
Professional Services
7000
$1.7B
Since 2010, our global team of researchers has been studying IFS Cloud FSM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased IFS Cloud FSM for Field Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using IFS Cloud FSM for Field Service Management include: Electrolux Group, a Sweden based Manufacturing organisation with 41000 employees and revenues of $14.10 billion, SaskPower, a Canada based Utilities organisation with 3200 employees and revenues of $2.00 billion, Enercare, a Canada based Utilities organisation with 5000 employees and revenues of $1.25 billion, Smart Care Equipment Solutions, a United States based Professional Services organisation with 1400 employees and revenues of $320.0 million, Reliance Home Comfort, a Canada based Professional Services organisation with 1000 employees and revenues of $250.0 million and many others.
Contact us if you need a completed and verified list of companies using IFS Cloud FSM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The IFS Cloud FSM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Coromatic | Professional Services | 500 | $100M | Sweden | IFS | IFS Cloud FSM | Field Service Management | 2022 | n/a |
In 2022 Coromatic implemented IFS Cloud FSM as its Field Service Management platform to drive enhanced productivity, streamline planning processes and support planned expansion across the Nordics. The IFS Cloud FSM deployment was scoped to support approximately 350 named users and to centralize core FSM operations for Coromatic’s service organization.
The implementation covers explicit FSM modules, including case management, scheduling, work order management, logistics, mobile execution and a customer portal, with configuration focused on end-to-end service workflows. IFS Cloud FSM is being configured to manage dispatch and mobile technician execution, to standardize work order lifecycles and to provide customer-facing case visibility consistent with Field Service Management functional patterns.
IFS is working with solution partner Prevas to implement and roll out the solution across Sweden, Denmark and Norway, aligning the platform to Coromatic’s operational footprint that supports mission-critical customers in datacenters, hospitals and airports. The rollout emphasizes operational coverage across service planning, field operations and customer-facing support, extending the platform to planning teams, logistics coordinators and field technicians.
Governance and process change were positioned around optimizing the service process and equipping technicians with modern mobile tools, with IFS Cloud FSM intended to streamline planning processes and improve operational efficiency for Coromatic’s IT services management business. The implementation narrative centers on IFS Cloud FSM as the central Field Service Management system for Coromatic, supported by Prevas for phased regional rollout and operational alignment.
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D. Samson & Sons | Retail | 1500 | $170M | Sri Lanka | IFS | IFS Cloud FSM | Field Service Management | 2024 | Inivos |
In 2024, D. Samson & Sons implemented IFS Cloud FSM, deploying a Field Service Management platform to centralize and modernize field operations across its retail and distribution network. Inivos will serve as the strategic system integrator for the IFS Cloud implementation, and the formal project handover was announced on September 25, 2024 at an event in Colombo attended by DSS, Inivos, IFS Sri Lanka, and Ernst & Young Sri Lanka.
The IFS Cloud FSM rollout emphasizes core Field Service Management capabilities including work order management, scheduling and dispatch, mobile workforce enablement, parts and inventory control, service contract and SLA management, and field technician mobile applications. Configuration work described by project leadership focuses on scheduling rules, SLA enforcement, technician skill matching, and parts replenishment workflows to support field service and after-sales operations.
Deployment is cloud native under the IFS Cloud FSM offering and is scoped to serve DSS’s nationwide footprint that includes over 200 sales outlets and a dealer network of approximately 4,000. Inivos will leverage its channel expertise with IFS ERP and IFS ESM to align FSM process flows with enterprise back-office systems, enabling tighter inventory linkage, service billing alignment, and consolidated service data for operational reporting.
Governance arrangements reflect a structured program approach led by Inivos project management with advisory input from Ernst & Young during partner selection. Rollout planning announced at the kickoff includes phased deployment, standardized service intake and SLA workflows, role based access controls, and a strategic roadmap presented by the Inivos project manager. DSS explicitly cited expected outcomes of improved data accuracy, automation of key processes, and increased operational efficiency as primary goals of the IFS Cloud FSM implementation.
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DSL Canada | Distribution | 80 | $36M | Canada | IFS | IFS Cloud FSM | Field Service Management | 2023 | n/a |
In 2023, DSL Canada implemented IFS Cloud FSM in the Field Service Management category to formalize service workflows alongside manufacturing, finance and supply chain operations. The deployment was executed in the IFS Cloud domain using Configuration Repository and Integration Management CRIMs and Application Configuration Packages to manage rebasing and service release updates, establishing a cloud native architecture for configuration lifecycle control.
The implementation covered discrete modules for Manufacturing, Finance, FSM Service management and Supply Chain, and included configuration of custom pages, lobbies, workflows, events and event actions. Feature design work produced detailed functional specifications, process flow diagrams, wireframes and mockups to preserve backward compatibility while improving user interactions, and Business Requirement Documents were created to translate stakeholder needs into executable scope.
Integrations were implemented using RESTful API patterns to connect IFS Cloud FSM to external applications, and Power BI integration was used for reporting and dashboarding. Power BI deliverables included customized dashboards and reports that surfaced key performance indicators to support business planning and operational visibility, with the IFS Cloud FSM solution feeding service and transactional data into those visualizations.
Operational coverage was centered on Edmonton Alberta Canada with implementation activity performed on site, and the project role set included IFS ERP Specialist technical and functional consultants. The team prepared business process procedures, test scenarios and configuration and development documentation, and actively supported user acceptance testing to validate the configured solutions against business requirements.
Governance and rollout controls were anchored in BRD driven change control, documented test plans and structured UAT, with configuration rebasing and release handling defined through Application Configuration Packages. Workflow restructuring used event actions and automated event processing to enforce new operating procedures, and the program emphasized maintainable configuration and repeatable release processes for ongoing service management.
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Election Systems and Software | Professional Services | 500 | $100M | United States | IFS | IFS Cloud FSM | Field Service Management | 2023 | Inivos |
In 2023, Election Systems and Software implemented IFS Cloud FSM as their Field Service Management platform. The 2023 program included a cutover from IFS Applications 9 to IFS Cloud, executed with implementation partner Inivos, encompassing data migration, system enhancements, user transition, and post go live refinements to stabilize operations.
Implementation scope centered on field service operations, contractor management during election cycles, and state level regulatory compliance. IFS Cloud FSM was configured with a custom Certification and ECO module to centralize state specific documentation, specifications, and approvals, removing the need to traverse multiple modules for certification workflows. The Mobile Work Order Application using IFS FSM was provisioned to enable field teams to access, update, and manage tasks in the field, improving responsiveness and standardizing mobile service workflows.
To address high contractor volumes, the project digitized contractor onboarding and lifecycle management using IFS assyst, integrating background check verification via Sterlin, tracking progress through employee IDs, and streamlining verification and payment processing flows. The cutover and migration preserved transactional and master data from IFS Applications 9 to the cloud instance, while configuration work focused on consolidation of compliance artifacts and end to end contractor flows.
Governance and rollout combined staged user transition, rapid issue resolution during the cutover phase, and targeted post go live support to fine tune role based access, approvals, and mobile tasking. The deployment impacted field operations, contractor management, and compliance processes, and delivered explicit operational benefits reported by stakeholders including reduced manual work, saved time in contractor processing, and enhanced service delivery for field teams.
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Electrolux Group | Manufacturing | 41000 | $14.1B | Sweden | IFS | IFS Cloud FSM | Field Service Management | 2021 | Accenture |
In 2021 Electrolux Group deployed IFS Cloud FSM to standardize and optimize its Field Service Management operations across Europe, using IFS Cloud FSM Field Service Management to support installation, repair, and consumer service workflows. The deployment was executed on IFS Managed Cloud and delivered with Accenture as the implementation partner, targeting hundreds of employed technicians, parts planners, resource planners, and back-office staff operating across multiple countries and sites.
The implementation centered on IFS Field Service Management and IFS Planning and Scheduling Optimization capabilities, combining mobile workflow, optimized appointment booking, spare parts planning, and an optimizer-driven resource planning engine. Functional modules and capabilities implemented included technician mobile reporting and automated validation, spare parts and on-van availability planning, automated scheduling and routing, and planner exception handling enabled by real-time technician status feedback.
Electrolux embedded the IFS deployment alongside its Consumer Centric Transformation initiative and CRM work to move toward a 360 degree view of consumers, and the program created a European service template by including country representatives in selection and design activities. The rollout followed a phased approach, with the first phase in 2021 deploying resource planning processes with FSM and PSO, and parts planners, technicians, and back-office teams going live during 2022, supported by pilot engagement, simulation, and training activities.
Governance emphasized stakeholder engagement, user centered design, and a strong pilot to secure adoption, enabling planners to shift focus from manual scheduling to exception management. Electrolux reported explicit operational outcomes from the IFS Cloud FSM Field Service Management deployment including multi-site, multi-country information consolidated in a single system, increased planned visits, reduced average travel per job, reduced back-office administrative time, and an improved ability to focus on exceptions, with the modernization also cited as a positive factor for attracting new field technician talent.
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Utilities | 5000 | $1.3B | Canada | IFS | IFS Cloud FSM | Field Service Management | 2023 | n/a |
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Banking and Financial Services | 500 | $108M | Oman | IFS | IFS Cloud FSM | Field Service Management | 2022 | Inivos |
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Manufacturing | 150 | $20M | Poland | IFS | IFS Cloud FSM | Field Service Management | 2018 | InfoConsulting |
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Distribution | 400 | $100M | Canada | IFS | IFS Cloud FSM | Field Service Management | 2020 | n/a |
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Professional Services | 300 | $45M | France | IFS | IFS Cloud FSM | Field Service Management | 2025 | n/a |
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD IFS Cloud FSM Coverage
IFS Cloud FSM is a Field Service Management solution from IFS.
Companies worldwide use IFS Cloud FSM, from small firms to large enterprises across 21+ industries.
Organizations such as Electrolux Group, SaskPower, Enercare, Smart Care Equipment Solutions and Reliance Home Comfort are recorded users of
IFS Cloud FSM for Field Service Management.
Companies using IFS Cloud FSM are most concentrated in Manufacturing, Utilities and Professional Services, with adoption spanning over 21 industries.
Companies using IFS Cloud FSM are most concentrated in Sweden, Canada and United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of IFS Cloud FSM across Americas, EMEA, and APAC.
Companies using IFS Cloud FSM range from small businesses with 0-100 employees - 6.67%, to mid-sized firms with 101-1,000 employees - 60%, large organizations with 1,001-10,000 employees - 26.67%, and global enterprises with 10,000+ employees - 6.67%.
Customers of IFS Cloud FSM include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified IFS Cloud FSM customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Field Service Management.