List of IFS Remote Assistance Customers
Linkoping, SE-581 15,
Sweden
Since 2010, our global team of researchers has been studying IFS Remote Assistance customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased IFS Remote Assistance for Field Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using IFS Remote Assistance for Field Service Management include: Panasonic Appliances Air-Conditioning Europe, a Germany based Manufacturing organisation with 8000 employees and revenues of $8.80 billion, Alfa Laval, a Sweden based Manufacturing organisation with 23568 employees and revenues of $7.30 billion and many others.
Contact us if you need a completed and verified list of companies using IFS Remote Assistance, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The IFS Remote Assistance customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Alfa Laval | Manufacturing | 23568 | $7.3B | Sweden | IFS | IFS Remote Assistance | Field Service Management | 2020 | n/a | In 2020, Alfa Laval deployed IFS Remote Assistance as part of its Field Service Management capability to support a company wide servitization initiative and maintain service continuity under COVID restrictions. The IFS Remote Assistance implementation was rolled out to Alfa Laval technicians in six weeks, with direct sponsorship from Global Service Operations to preserve customer service levels where travel was restricted. IFS Remote Assistance was configured to deliver merged reality collaboration, blending two real time video streams into a single interactive environment. Functional capabilities implemented include live telestration, image freeze, hand gesture annotation, and the ability to augment the merged reality view with real objects, enabling remote guidance and troubleshooting workflows between field technicians and expert support users. Operational coverage focused on field service teams and customer facing technicians, enabling remote assistance for on site service across Alfa Laval business areas such as Energy, Marine, and Food and Water when travel or proximity was constrained. The deployment was positioned as a tool to continue field operations and to support direct customer interactions, aligning the application with service operations and field technician workflows. Governance and rollout were executed rapidly to address immediate business continuity needs, with Alfa Laval describing high customer acceptance of the solution. Alfa Laval reported customers were 100 percent satisfied with the introduction of IFS Remote Assistance, and the company indicated intentions to evolve use from crisis driven continuity to broader service transformation as normal operations resume. | |
 |
Panasonic Appliances Air-Conditioning Europe | Manufacturing | 8000 | $8.8B | Germany | IFS | IFS Remote Assistance | Field Service Management | 2020 | n/a | In 2020, Panasonic Appliances Air-Conditioning Europe implemented IFS Remote Assistance as a Field Service Management solution to centralize remote product support across its European service organization. The deployment aligned with a company-wide strategic shift toward a servitized, subscription-based business model and targeted installers, field technicians, engineers, sales, support, and technical service staff across Europe. IFS Remote Assistance was deployed as a merged-reality solution to enable field actors and customers to share real-life situational context with remote product experts, allowing visual demonstration of hands-on service and repair instructions. Functional capabilities implemented include remote diagnosis, real-time knowledge sharing, and visual collaboration workflows that enable remote experts to guide on-site personnel through repair and troubleshooting sequences. The implementation emphasizes Field Service Management functional terminology such as remote troubleshooting, real-time collaboration, and service orchestration. Operational coverage was Europe-wide within Panasonic Heating and Cooling Solutions, with the solution acting as a central software layer to ensure consistency of service experience across sales, support, and technical service functions. The platform captured real-time performance data to support continuous improvement of field operations and enabled the organization to reduce or eliminate site visits where appropriate, lowering travel and environmental impact. The rollout focused on enabling faster repair cycles, noting the capability to diagnose issues remotely and materially speed up repair timelines that were typically seven days. Governance and process transformation accompanied the technical deployment, with leadership positioning the IFS Remote Assistance implementation as part of maturing the service organization and shifting the company mindset from product-centric to service-centric. The program emphasized workforce enablement through state-of-the-art remote collaboration tools, standardized remote support workflows, and using performance telemetry to gauge and improve service delivery. Panasonic Appliances Air-Conditioning Europe positioned IFS Remote Assistance to improve safety, consistency, and customer experience across its Field Service Management operations. |
Buyer Intent: Companies Evaluating IFS Remote Assistance
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||