List of IgniteTech Avolin Pivotal CRM Customers
Austin, 78741, TX,
United States
Since 2010, our global team of researchers has been studying IgniteTech Avolin Pivotal CRM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased IgniteTech Avolin Pivotal CRM for CRM from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using IgniteTech Avolin Pivotal CRM for CRM include: Aaa, a United States based Automotive organisation with 20000 employees and revenues of $8.00 billion, Itau Corpbanca Chile, a Chile based Banking and Financial Services organisation with 4720 employees and revenues of $1.30 billion, TED Conferences, a United States based Media organisation with 2467 employees and revenues of $350.0 million and many others.
Contact us if you need a completed and verified list of companies using IgniteTech Avolin Pivotal CRM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The IgniteTech Avolin Pivotal CRM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Aaa | Automotive | 20000 | $8.0B | United States | IgniteTech | IgniteTech Avolin Pivotal CRM | CRM | 2009 | n/a |
In 2009, AAA Western and Central New York implemented IgniteTech Avolin Pivotal CRM. The deployment targeted unification of member records and support for call centre, branch and multi line service workflows across the Western and Central New York region.
The implementation used Pivotal CRM MRM capabilities and a flexible workflow engine to consolidate member profiles and orchestrate service handling. The IgniteTech Avolin Pivotal CRM deployment leveraged CRM capabilities such as workflow orchestration and a consolidated member view, with configuration to provide role based access and scripted call centre interactions.
AAA worked with CDC Software to configure workflows and integration points, using Pivotal CRM integration capabilities to synchronize member data across operational touchpoints. Operational coverage focused on call centre and branch channels, and primary business functions impacted included member services and frontline operations, with approximately 470 daily users accessing the consolidated member information.
Governance was adjusted to centralize member record stewardship and standardize service workflows to drive consistency of member handling. The project explicitly improved member service consistency and enabled 470 daily users to access consolidated member information.
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Itau Corpbanca Chile | Banking and Financial Services | 4720 | $1.3B | Chile | IgniteTech | IgniteTech Avolin Pivotal CRM | CRM | 2003 | CMT Latin America Argentina |
In 2003, Itau Corpbanca Chile implemented IgniteTech Avolin Pivotal CRM, introducing a CRM platform into its customer service operations. The initial deployment targeted the contact centre and was later expanded to sales, marketing, HR and administration across Chile and regional branches.
The IgniteTech Avolin Pivotal CRM rollout encompassed contact centre routing and case management, sales force automation, marketing campaign management and HR and administration record consolidation, reflecting category-aligned CRM capabilities. Configuration work emphasized customer data consolidation and process standardization to enable shared customer profiles and improved service visibility.
The implementation was delivered with local partner CMT Latin America Argentina and followed a phased rollout from the contact centre to broader commercial and operational functions. The program extended governance and workflow standardization across acquired Colombian and Panamanian entities, aligning data models and operational processes across regional branches.
Explicit outcomes reported include consolidation of customer data, broader process harmonization across the acquired Colombian and Panamanian entities and improved customer satisfaction and service visibility. IgniteTech Avolin Pivotal CRM became the central CRM platform supporting customer service, sales, marketing and administrative functions at Itau Corpbanca Chile.
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TED Conferences | Media | 2467 | $350M | United States | IgniteTech | IgniteTech Avolin Pivotal CRM | CRM | 2018 | n/a |
In 2018, TED Conferences implemented IgniteTech Avolin Pivotal CRM, a CRM deployed to support licensing and event operations for TEDx, the global network of 3,000 licensees and 50,000 volunteers that produce 4,000 events in 170 countries and generate 22,000 talks annually with more than 1 billion views per year. The deployment was executed within a multi-SaaS environment where Salesforce-based platforms and other cloud tools provide complementary back-end and front-end capabilities for organizers worldwide.
Configuration work for IgniteTech Avolin Pivotal CRM emphasized contact and account management for licensees and volunteers, event and session records, content metadata governance, and workflow automation for licensee onboarding and event approval processes. Implementation activities included data model harmonization, role based access control, and case tracking for organizer support, reflecting standard CRM functional capabilities aligned to licensing and event operations.
The CRM operated alongside Salesforce databases and Visualforce driven tools, with the Salesforce Development Manager responsible for development, maintenance, connectivity, and enhancements of Salesforce databases and Visualforce components that operate in concert with Pivotal CRM processes. The environment explicitly referenced project management and customer service tools such as Pivotal and Zendesk, and required coordination across licensing, events, content, and volunteer coordination teams globally, supported by an internal technical team with limited resources and a range of third party providers.
Governance and rollout were structured around cross-functional prioritization, clear technical documentation, and hands-on development capability, requiring Visualforce expertise and multi-year Salesforce development experience to triage issues and implement updates. The role central to this implementation emphasized stakeholder liaison with product managers, engineers and the CTO, operational ownership for ongoing maintenance, and the ability to prioritize concurrent projects and deliver iterative enhancements across the TEDx network.
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