List of ImBox Form Customers
Gothenburg, 411 18,
Sweden
Since 2010, our global team of researchers has been studying ImBox Form customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ImBox Form for Survey and Questionnaire from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ImBox Form for Survey and Questionnaire include: Dormy Sweden, a Sweden based Retail organisation with 176 employees and revenues of $100.0 million, Glitter Sweden, a Sweden based Professional Services organisation with 50 employees and revenues of $21.0 million, Forlagssystem Jal, a Sweden based Distribution organisation with 149 employees and revenues of $15.0 million and many others.
Contact us if you need a completed and verified list of companies using ImBox Form, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The ImBox Form customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Dormy Sweden | Retail | 176 | $100M | Sweden | ImBox Sweden | ImBox Form | Survey and Questionnaire | 2014 | n/a |
In 2014, Dormy Sweden adopted ImBox starting with chat and later added ImBox Form, integrating ImBox Form as a Survey and Questionnaire application within its customer engagement stack. The initial 2014 chat deployment provided the foundation for an expanded omnichannel architecture that incorporated forms to handle structured web enquiries alongside existing messaging channels.
The implementation combined real-time chat, web forms via ImBox Form, email routing and call handling to centralise web enquiries, emails and calls for Dormy’s e-commerce site and retail stores. Functional modules and capabilities implemented included web enquiry form capture, unified inbox and message routing for customer service and CRM workflows, and self-service escalation paths to reduce agent touches.
Operational scope covered customer service and CRM across Sweden and wider Europe, supporting both online and in-store channels. Governance shifted toward centralized channel ownership and standardized one-touch handling workflows, and ImBox reporting cited approximately 42% one-touch handling for mail alongside increased self-service adoption in the case study.
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Forlagssystem Jal | Distribution | 149 | $15M | Sweden | ImBox Sweden | ImBox Form | Survey and Questionnaire | 2023 | n/a |
In 2023, Forlagssystem Jal implemented ImBox Form as part of an ImBox deployment to consolidate email, chat, telephony and web-forms into a single customer service workspace. The deployment used ImBox Form within the Survey and Questionnaire category to capture structured inquiry data and to standardize intake for publisher and distributor inquiries, supporting customer service and CRM workflows in Sweden.
Configuration focused on ImBox Forms and unified inbox capabilities, with structured web-forms instrumented to collect publisher and distributor metadata, routing rules to triage issues, and workspace views that present email, chat and telephony interactions alongside form submissions. The implementation included configurable form fields, validation logic, templated responses and automated routing rules to assign cases to specialist agents, reflecting standard Survey and Questionnaire functional flows.
Integrations consolidated channel inputs by explicitly connecting email, chat, telephony and web-forms into the ImBox workspace so agents operate from a single pane of glass. Operational scope covered the customer service team in Sweden, handling inbound publisher and distributor inquiries and aligning intake with existing CRM processes and support workflows.
Governance changes emphasized intake standardization and updates to routing policies to reduce ambiguity in initial enquiries, with rollout details and form usage documented on ImBoxs case page. Reported outcomes after deployment included faster responses, fewer follow-up questions and better routing of customer issues.
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Glitter Sweden | Professional Services | 50 | $21M | Sweden | ImBox Sweden | ImBox Form | Survey and Questionnaire | 2019 | n/a |
In 2019, Glitter Sweden implemented ImBox Form as part of a broader ImBox customer service setup. ImBox Form is deployed as the Survey and Questionnaire component to capture structured case intake and to feed customer service and CRM workflows across Glitter Sweden.
The implementation focused on form based case intake, required field validation, conditional logic to guide customers, and routing rules to ensure complete case information is collected at first contact. Configuration emphasized ticket enrichment and structured metadata capture so case records arrive prepopulated for agents, reducing iterative clarifying exchanges.
ImBox Form was operated alongside ImBox chat, FAQ, and telephony modules, and integrated with Glitter's customer service CRM workflows to orchestrate case routing and assignment. Operational coverage was centralized for multi country support, explicitly covering Sweden, Norway, Finland and Denmark, enabling uniform intake and triage across those markets.
Governance and rollout concentrated on centralizing multi country support flows and changing intake processes to reduce back and forth between agents and customers. The implementation was measured for first touch resolution, with ImBox reporting 66 percent one touch in a measured month, and it is credited with improving first touch resolution by ensuring more complete case information at intake.
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