List of ImBox Telephony Customers
Gothenburg, 411 18,
Sweden
Since 2010, our global team of researchers has been studying ImBox Telephony customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ImBox Telephony for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ImBox Telephony for Call Center include: Dormy Sweden, a Sweden based Retail organisation with 176 employees and revenues of $100.0 million, Forlagssystem Jal, a Sweden based Distribution organisation with 149 employees and revenues of $15.0 million, Apohem, a Sweden based Retail organisation with 50 employees and revenues of $5.0 million and many others.
Contact us if you need a completed and verified list of companies using ImBox Telephony, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The ImBox Telephony customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Apohem | Retail | 50 | $5M | Sweden | ImBox Sweden | ImBox Telephony | Call Center | 2020 | n/a |
In 2020, Apohem deployed ImBox Telephony as part of an ImBox deployment to handle chat, FAQ, forms, ticketing and telephony for its customer service and CRM operations in Sweden. Apohem is an online pharmacy with about 50 employees and the project was initiated in spring 2020 to address sharply increased support volume during a high demand period.
The ImBox Telephony implementation was configured alongside ImBox chat, FAQ, forms and ticketing modules to establish an omnichannel contact layer consistent with Call Center functional workflows. Configuration emphasized unified agent workspaces, ticket routing and queue management, a shared ticketing backlog and FAQ driven self service to reduce repetitive inquiries.
Operational scope covered Apohem's customer service and CRM teams in Sweden, centralizing inbound voice and chat channels into the same case and ticket lifecycle. The deployment reduced reliance on email by consolidating enquiries into the ImBox ticketing flow and aligned telephony handling with existing customer service processes.
Governance and rollout were executed as an operational consolidation, with process changes to ticket ownership and agent routing implemented concurrently with the telephony go live. The ImBox deployment, including ImBox Telephony, helped Apohem streamline workflows, reduce email load and achieve measurable time savings for agents and customers during the period of high demand.
|
 |
Dormy Sweden | Retail | 176 | $100M | Sweden | ImBox Sweden | ImBox Telephony | Call Center | 2014 | n/a |
In 2014, Dormy Sweden consolidated chat, case management, FAQ and telephony into ImBox to operate a unified customer service Call Center supporting its e-commerce and retail operations in Sweden and Europe. The initial rollout began with chat in 2014 and later expanded to add ImBox Telephony to centralize voice handling and unify multichannel customer interactions. The deployment combined functional modules for chat, case management, knowledge base FAQ and telephony within the ImBox platform, enabling one-touch handling workflows and consolidated agent processes. Operational coverage targeted the customer service organization supporting both online and store channels, and the implementation delivered improved staffing insights to inform scheduling and routing governance.
|
 |
Forlagssystem Jal | Distribution | 149 | $15M | Sweden | ImBox Sweden | ImBox Telephony | Call Center | 2024 | n/a |
In 2024, Forlagssystem Jal implemented ImBox Telephony as part of a broader ImBox deployment that included email case management, chat and forms to modernize its customer service and call center operations across its publishing distribution business in Sweden. The implementation positioned ImBox Telephony as the telephony component within a consolidated agent interface, enabling unified handling of voice and written channels in a single application. Forlagssystem Jal ImBox Telephony Call Center customer service is therefore the operational relationship driving day to day inquiry handling and case workflow orchestration.
The deployment delivered functional modules for email case management, a chat module, web forms intake and a telephony module, with configuration focused on unified inbox workflows, queue based call management and case lifecycle tracking. Configuration work centered on consolidating voice and written interactions into shared case records and exposing queue and routing controls inside the ImBox interface, supporting faster case resolution and simpler call queue management. ImBox Telephony was explicitly used to centralize call handling while the other ImBox modules handled written channel intake and case assignment.
Operational coverage was across Forlagssystem Jal’s publishing distribution operations in Sweden, impacting customer service and call center teams and improving cross department collaboration by consolidating channels into one system. Governance and process changes emphasized centralized case management and shared visibility across teams, with rollout oriented around channel consolidation rather than multiple disparate tools. Outcomes reported include faster case resolution, simpler call queue management and improved cross department collaboration as direct results of consolidating voice and written channels into the single ImBox interface.
|
Buyer Intent: Companies Evaluating ImBox Telephony
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||