List of Infinicept Customers
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United States
Since 2010, our global team of researchers has been studying Infinicept customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Infinicept for Payment Processing from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Infinicept for Payment Processing include: WorkWave, a United States based Professional Services organisation with 960 employees and revenues of $590.0 million, Fivestars, a United States based Professional Services organisation with 350 employees and revenues of $50.0 million, Patientco Holdings, a United States based Professional Services organisation with 10 employees and revenues of $1.6 million and many others.
Contact us if you need a completed and verified list of companies using Infinicept, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Fivestars | Professional Services | 350 | $50M | United States | Infinicept | Infinicept | Payment Processing | 2019 | n/a |
In 2019, Fivestars implemented Infinicept as its Payment Processing platform to become a payment facilitator and launch Fivestars Pay. Infinicept enabled Fivestars to integrate multi-tender payments with its loyalty and marketing platform across the United States, establishing payments as a native capability within the customer engagement stack and onboarding more than 1,000 merchants to the payments product with materially higher loyalty participation.
The implementation used the Infinicept payment facilitator platform to operationalize merchant underwriting, automated onboarding, and merchant management workflows. Configuration work centered on transaction processing and settlement orchestration, merchant onboarding flows, and the underwriting rules and documentation required for facilitator status, aligning payment processing workflows with the loyalty program and marketing triggers.
Integrations were centered on linking Infinicept transaction events to Fivestars loyalty and marketing systems so that multi-tender payments could drive engagement and rewards. Operational coverage spanned merchant operations and payments teams across the United States, with the Infinicept platform providing ongoing merchant operations support and centralized merchant lifecycle management.
Governance changes included establishing payment facilitator controls, underwriting criteria, and merchant risk monitoring as part of merchant onboarding and post onboarding management. Rollout and operationalization required updating merchant onboarding processes and aligning payments governance with existing loyalty and marketing workflows.
Outcomes documented in the case study include the launch of Fivestars Pay, onboarding of over 1,000 merchants to the payments product, and materially higher loyalty participation driven by tighter integration between payments and the loyalty platform.
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Patientco Holdings | Professional Services | 10 | $2M | United States | Infinicept | Infinicept | Payment Processing | 2019 | n/a |
In 2019 Patientco Holdings implemented Infinicept to support patient-facing payments, deploying Infinicept as a Payment Processing platform focused on Payment Facilitator in a Box capabilities. The engagement centered on enabling merchant onboarding and streamlining payments operations for health systems in the United States.
Configuration emphasized the Payment Facilitator in a Box feature set, which included underwriting and onboarding workflows and payfac back office capabilities inferred from the vendor description. These modules were used to provision merchant identities, automate compliance and underwriting checkpoints, and centralize settlement and reconciliation functions consistent with Payment Processing functional workflows.
Operational scope targeted health systems and large provider sites across the United States, where the implementation supported patient payments, merchant services administration, and device deployment for point of sale and patient check out. The deployment integrated payments orchestration and merchant onboarding into Patientco Holdings operational processes, aligning revenue cycle and patient payment functions under a centralized payments operations model.
Governance concentrated on formalizing underwriting and onboarding procedures and establishing payfac back office controls to manage merchant risk and settlement lifecycles. Outcomes explicitly stated by the customer and vendor included enabling more modern patient payment experiences and simplified device deployment for large health systems, delivered through the Infinicept Payment Facilitator in a Box Payment Processing implementation.
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WorkWave | Professional Services | 960 | $590M | United States | Infinicept | Infinicept | Payment Processing | 2019 | n/a |
In 2019 WorkWave engaged Infinicept to launch WorkWave Payments, with go-live in September 2019. The implementation delivered a Payment Processing capability that onboarded approximately 1,200 field-service companies and achieved a run-rate above $1B while lowering processing costs.
The Infinicept deployment centered on Payment Processing functionality and likely employed processor-agnostic onboarding, tokenization for token portability, and payfac operational modules to support rapid merchant activation. Configuration and operational workflows appear to have included merchant onboarding pipelines, token lifecycle controls, and processing rulesets to reduce friction for field-service merchants.
Operational coverage focused on WorkWave's merchant base and payments operations, impacting merchant onboarding, payments operations, and finance functions across the company. The implementation supported scalable authorization and settlement workflows and merchant reconciliation processes consistent with merchant-of-record and payfac models.
Governance and rollout emphasized fast merchant onboarding with a September 2019 go-live, and token portability was used to preserve merchant tokens independent of processor choice. The Infinicept implementation established Payment Processing operational controls and onboarding patterns that enabled rapid expansion of WorkWave Payments across its field-service customer network.
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