List of Infor Complete Billing System (CBS) Customers
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Since 2010, our global team of researchers has been studying Infor Complete Billing System (CBS) customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Infor Complete Billing System (CBS) for Utilities Customer Care and Billing from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Infor Complete Billing System (CBS) for Utilities Customer Care and Billing include: Watercare Services Limited, a New Zealand based Utilities organisation with 1100 employees and revenues of $640.0 million, Elsinore Valley Water District, a United States based Utilities organisation with 165 employees and revenues of $67.0 million, Riverina Water Australia, a Australia based Utilities organisation with 40 employees and revenues of $20.0 million and many others.
Contact us if you need a completed and verified list of companies using Infor Complete Billing System (CBS), including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Elsinore Valley Water District | Utilities | 165 | $67M | United States | Infor | Infor Complete Billing System (CBS) | Utilities Customer Care and Billing | 2019 | n/a | In 2019, Elsinore Valley Water District implemented Infor Complete Billing System (CBS) to support Utilities Customer Care and Billing. The program consolidated customer-facing billing and finance workflows onto Infor CloudSuite Public Sector, aligning billing operations with the vendor's cloud financials and related modules. The Infor Complete Billing System (CBS) deployment was configured to provide customer information and billing workflows integrated with CloudSuite financial management, and to improve grant and project accounting visibility. Functional capability focus included accounts receivable, revenue posting workflows, and customer service case handling consistent with a Utilities Customer Care and Billing implementation. Deployment used Infor CloudSuite Public Sector as a cloud hosted environment, enabling integration between billing and the CloudSuite financial ledger and project accounting modules. Operational scope centered on finance and customer service departments within Elsinore Valley Water District, with processes instrumented for billing cycle orchestration and financial reporting. Governance emphasized standardizing billing workflows and grant accounting processes during rollout, and operational change management targeted finance and customer service teams. The implementation delivered improved financial visibility, strengthened grant and project accounting, and enhanced customer service, and it received Infor recognition for cloud adoption. | |
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Riverina Water Australia | Utilities | 40 | $20M | Australia | Infor | Infor Complete Billing System (CBS) | Utilities Customer Care and Billing | 2023 | n/a | In 2023, Riverina Water implemented Infor Complete Billing System (CBS) as part of a broader deployment of Infor CloudSuite Public Sector, targeting customer billing, payments and meter-reading workflows for its NSW service area. The initiative was positioned to centralize customer account management and billing operations under a cloud-hosted Infor instance. The technical implementation used Infor CloudSuite Public Sector as the deployment architecture with billing capabilities documented as Infor CIS Billing within the CloudSuite instance, and the scope emphasized customer and billing modules, payment processing, and meter data capture. Configuration work focused on utilities billing constructs, account and billing cycle management, and payment transaction handling consistent with Utilities Customer Care and Billing functionality. Rollout proceeded in a phased manner with a phase-one go-live in July 2023 that activated core billing and payments across Riverina Water’s NSW service area, and operational coverage included customer service and meter-reading workflows feeding into billing processes. Governance followed a staged rollout and handover model to Riverina Water operational teams. The implementation narrative references Infor Complete Billing System (CBS) while mapping to Riverina Water’s documented use of Infor CIS Billing/CloudSuite Public Sector for Utilities Customer Care and Billing, and the program is documented to have produced measurable improvements in bill accuracy and payment processing. | |
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Watercare Services Limited | Utilities | 1100 | $640M | New Zealand | Infor | Infor Complete Billing System (CBS) | Utilities Customer Care and Billing | 2018 | n/a | In 2018 Watercare Services Limited implemented Infor Complete Billing System (CBS) as part of an Infor CloudSuite for water deployment to consolidate customer management, billing, and asset data within the Utilities Customer Care and Billing category. The implementation replaced Hansen CIS and BannerCX and positioned Infor Complete Billing System (CBS) as the central customer information and billing engine for Watercare Auckland operations. Configuration focused on CIS style customer account management and a centralized billing engine, including tariff and cycle management, invoice generation, payment processing interfaces, and support for digital customer channels. The implementation also incorporated asset management linkage and billing-related reconciliation workflows to align billing events with asset and service records, consistent with Infor CloudSuite water industry capabilities. Operational integrations centered on in-suite connectivity between the billing system and Infor CloudSuite modules for asset and operational data, and on interfaces with metering and field operations systems used by Watercare, supporting customer service, billing, finance, and operations teams across the Auckland service area. The deployment was organization wide, unifying customer care and billing processes under a single application platform and improving data consistency across customer, billing, and asset records. Governance and rollout instituted centralized billing governance and standardized workflows to manage tariff changes, billing exceptions, and customer self-service channels, with phased adoption to migrate accounts off prior systems. The project earned Infor Customer Excellence recognition in 2019 and delivered the stated outcomes of substantial operational savings and expanded digital customer channels for Watercare Services Limited. |
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