List of Infraon IMS Customers
Bengaluru, 560 078,
India
Since 2010, our global team of researchers has been studying Infraon IMS customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Infraon IMS for Network Management and Monitoring from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Infraon IMS for Network Management and Monitoring include: Power Grid Corporation of India, a India based Utilities organisation with 8766 employees and revenues of $5.56 billion, BSNL (Bharat Sanchar Nigam Limited), a India based Communications organisation with 60104 employees and revenues of $2.60 billion, Geojit Financial Services, a India based Banking and Financial Services organisation with 2174 employees and revenues of $66.6 million and many others.
Contact us if you need a completed and verified list of companies using Infraon IMS, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Infraon IMS customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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BSNL (Bharat Sanchar Nigam Limited) | Communications | 60104 | $2.6B | India | EverestIMS | Infraon IMS | Network Management and Monitoring | 2018 | n/a |
In 2018, BSNL deployed Infraon IMS from EverestIMS to centralize link monitoring and introduce ITIL-based ticketing across its Madhya Pradesh operations, addressing network monitoring and SLA governance under the Network Management and Monitoring category. The deployment emphasized network and link monitoring, SLA management, and configuration backup as core functional priorities for regional NOC consolidation.
The implementation used the Infraon IMS platform together with the Service Manager module as documented in the vendor case study, with IMS providing real-time detection and monitoring capabilities and Service Manager driving SLA-driven ticketing workflows and incident lifecycle handling. Configuration backup functionality was implemented to capture device and link configurations for restoration and auditability, supporting operational resiliency.
Operational scope was explicitly focused on BSNL Madhya Pradesh, centralizing link monitoring across sites and feeding events into a regional NOC. The centralized monitoring and ticketing streams were routed into ITIL-aligned processes to enable coordinated incident response, escalation, and SLA enforcement across network operations and service assurance functions.
Governance implemented ITIL-based ticket lifecycle controls and formal SLA management rules to enforce response and resolution commitments. The EverestIMS case study records elimination of SLA penalties and enabling proactive NOC operations as explicit outcomes of the Infraon IMS and Service Manager rollout.
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Geojit Financial Services | Banking and Financial Services | 2174 | $67M | India | EverestIMS | Infraon IMS | Network Management and Monitoring | 2016 | DMX Technologies |
In 2016, Geojit Financial Services implemented Infraon IMS from EverestIMS to establish near-real-time visibility across more than 500 branches. The deployment targeted Network Management and Monitoring to secure high availability for Geojit’s online trading operations and branch network across India.
The Infraon IMS implementation centralized fault and performance monitoring, event correlation, and alerting for branch routers, switches, and core networking elements, with configurable thresholds and dashboards for operational teams. Infraon IMS was configured to support near-real-time alarms and consolidated metrics, enabling faster root-cause diagnosis and operational troubleshooting workflows.
DMX Technologies led the implementation and rollout, with the case study crediting DMX Technologies as the implementer for network and branch monitoring in the financial services region in India. Operational coverage spanned more than 500 branches, and monitoring outputs were routed to network operations and trading availability teams to prioritize incident response.
Governance and operational changes focused on centralized monitoring practices and standardized incident handling procedures driven by Infraon IMS alerts. The case study reports outcomes including significantly improved uptime, faster root-cause diagnosis, and reduced mean time to repair, aligning the Network Management and Monitoring implementation with business continuity requirements for online trading.
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Power Grid Corporation of India | Utilities | 8766 | $5.6B | India | EverestIMS | Infraon IMS | Network Management and Monitoring | 2020 | n/a |
In 2020, Power Grid Corporation of India implemented Infraon IMS as part of an Infraon OSS/UNMS deployment to address Network Management and Monitoring across its nationwide fiber backbone. The deployment targeted network operations in India and consolidated multi vendor network elements to create a unified topology and single inventory for optical and transport assets.
The implementation emphasized Infraon OSS/UNMS topology and inventory capabilities and infers usage of the Infraon IMS monitoring module for NMS and monitoring functions. Functional capabilities implemented included unified topology visualization, reconciled inventory, centralized fault detection and correlation, and alarm monitoring to support fault resolution workflows.
Operational coverage extended to the organization’s national fiber backbone and network operations teams, centralizing network event handling and inventory reconciliation for multi vendor gear. Integrations were executed at the device and element level to ingest inventory and fault data from heterogeneous network elements into the unified topology and monitoring fabric.
Governance and operational process changes focused on centralizing NMS workflows and standardizing fault resolution procedures within the network operations center. Outcomes documented in the case study include improved fault resolution and achieving approximately 99% service availability across Power Grid’s nationwide fiber backbone.
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