List of Instabase AI Hub Automate Customers
San Francisco, 94104-3415, CA,
United States
Since 2010, our global team of researchers has been studying Instabase AI Hub Automate customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Instabase AI Hub Automate for Intelligent Document Processing from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Instabase AI Hub Automate for Intelligent Document Processing include: SCB Life Assurance Public Company Limited, a United States based Banking and Financial Services organisation with 188146 employees and revenues of $35.66 billion, Rocket Mortgage, a United States based Banking and Financial Services organisation with 24000 employees and revenues of $15.74 billion, AXA UK, a United Kingdom based Insurance organisation with 10000 employees and revenues of $6.20 billion and many others.
Contact us if you need a completed and verified list of companies using Instabase AI Hub Automate, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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AXA UK | Insurance | 10000 | $6.2B | United Kingdom | Instabase | Instabase AI Hub Automate | Intelligent Document Processing | 2021 | n/a |
In 2021, AXA UK deployed Instabase AI Hub Automate to automate extraction and processing of broker submissions supporting its commercial underwriting function across the United Kingdom. The implementation centers on the Intelligent Document Processing category, positioning Instabase AI Hub Automate as the document ingestion and extraction layer for underwriting intake and triage.
AXA UK implemented core modules including Instabase Automate and AI Hub Automate to perform document extraction, classification, structured data capture, and end to end workflow automation. The deployment emphasized automated parsing of broker paperwork, classification of submission types, and pre populated data output to underwriting workflows, with human in the loop review points for exception handling to reduce manual rekeying by underwriters.
Operational coverage focused on commercial underwriting across AXA UK, handling broker submission channels and routing extracted data into established underwriting processes. Governance changes included formalizing validation checkpoints and exception workflows to ensure quality of automated extraction, and operational rollout prioritized replacing manual data entry tasks with automated document processing. The stated outcome was freeing underwriters from manual rekeying and improving cycle times across the UK.
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Rocket Mortgage | Banking and Financial Services | 24000 | $15.7B | United States | Instabase | Instabase AI Hub Automate | Intelligent Document Processing | 2024 | n/a |
In 2024 Rocket Mortgage partnered with Instabase to deploy Instabase AI Hub Automate as a core Intelligent Document Processing capability. The deployment focused on automating extraction from roughly 1.5 million mortgage related documents per month to accelerate loan approvals and improve client facing processes across U.S. loan operations.
The Instabase AI Hub Automate implementation centered on document ingestion, template agnostic unstructured data extraction, entity extraction and structured data normalization, and automated validation and exception routing. Configuration included business rules and human in the loop review checkpoints to handle document variability and to support compliance oriented review workflows.
Integrations were executed as workflow level connectors into loan origination and underwriting pipelines, enabling extracted data to flow into downstream servicing and closing workflows through API driven orchestration. Operational coverage spanned loan operations, underwriting, closing teams, and customer service functions handling document intake and decision support for U.S. loans.
Governance emphasized workflow orchestration, exception management, and audit trails to align automation with existing review and compliance processes. The engagement delivered explicit outcomes including a 25% reduction in turn times and a 2.5x faster close rate for loans in the US, driven by the Instabase AI Hub Automate Intelligent Document Processing deployment.
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SCB Life Assurance Public Company Limited | Banking and Financial Services | 188146 | $35.7B | United States | Instabase | Instabase AI Hub Automate | Intelligent Document Processing | 2018 | n/a |
In 2018 SCB Life Assurance Public Company Limited deployed Instabase AI Hub Automate to establish an Intelligent Document Processing capability for client onboarding, credit documentation and KYC workflows. Instabase AI Hub Automate was implemented as the core application for document ingestion, optical character recognition and natural language processing to extract data from unstructured credit and KYC documents.
Implementation used Instabase Automate and AI Hub Automate modules to orchestrate document classification, data extraction and end to end workflow automation, with inferred configuration for OCR engines, NLP entity extraction and automated routing for exception handling. The deployment focused on operationalizing unstructured document processing and embedding workflow automation into onboarding and SME lending operations.
Operational scope covered onboarding teams, credit documentation processing and KYC operations across multiple markets including Singapore, India and the UK, with centralized automation services processing inbound documentation for regional offices. Integrations emphasized process orchestration and downstream handoff to lending operations and compliance teams, with automated queues and exception workflows to reduce manual review.
Governance and rollout were structured around process redesign for onboarding and credit operations, implementing automated validation gates and exception management to align with KYC and credit review controls. Reported outcomes in the case notes include a reduction in average onboarding times from 41 days to 8 days and an estimated 300 hours per week saved in SME lending operations following the Instabase AI Hub Automate deployment.
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