List of Intelex Customer Complaint Customers
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Canada
Since 2010, our global team of researchers has been studying Intelex Customer Complaint customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Intelex Customer Complaint for Complaint Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Intelex Customer Complaint for Complaint Management include: Nexteer Automotive, a United States based Manufacturing organisation with 13000 employees and revenues of $4.21 billion, Air Liquide Canada, a Canada based Oil, Gas and Chemicals organisation with 2800 employees and revenues of $1.20 billion, Cermaq Norway AS (110316), a Norway based Professional Services organisation with 3500 employees and revenues of $400.0 million and many others.
Contact us if you need a completed and verified list of companies using Intelex Customer Complaint, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Intelex Customer Complaint customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Air Liquide Canada | Oil, Gas and Chemicals | 2800 | $1.2B | Canada | Intelex Technologies | Intelex Customer Complaint | Complaint Management | 2014 | n/a |
In 2014, Air Liquide Canada implemented Intelex Customer Complaint as part of an Intelex Quality Management System to centralize and streamline audits, nonconformances and customer complaints for its ISO 9001 compliance program. The deployment provided visibility to approximately 1,500 users and was scoped to support the company quality process across Canada and within global quality program touchpoints.
Implementation emphasized Complaint Management workflows, incident capture and nonconformance routing, with configuration to enforce ISO 9001 record keeping and audit trails. Intelex Customer Complaint was configured to support complaint intake, investigation, corrective action tracking and audit evidence aggregation, aligning application controls with quality management and compliance terminology.
Operational coverage concentrated on quality and compliance functions, centralizing complaint-related data and increasing transparency for frontline users and management. Role-based access and workflow assignment were applied to create clear ownership for complaint resolution and corrective action execution.
Governance shifted toward process-driven resolution, using the system to assign responsibilities, escalate nonconformances and retain audit-ready documentation. The deployment increased employee ownership of complaint resolution and helped Air Liquide Canada maintain ISO 9001 certification by consolidating evidence required for audits.
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Cermaq Norway AS (110316) | Professional Services | 3500 | $400M | Norway | Intelex Technologies | Intelex Customer Complaint | Complaint Management | 2015 | n/a |
In 2015, Cermaq Norway AS deployed Intelex Customer Complaint to consolidate incident, safety and quality processes and to centralize customer claims handling across its operations. The implementation targeted Complaint Management and was provisioned as a single, configurable cloud system that served Norway, Canada and Chile, aligning quality management and incident management workflows under one application.
The Intelex Customer Complaint deployment implemented functional modules for customer claims handling, incident reporting, safety event tracking and quality corrective action management, using configurable workflows and forms to standardize intake, triage and resolution processes. The configuration emphasized data consolidation and audit-ready record keeping, with role based access and configurable business rules to enforce escalation and closure criteria consistent with Complaint Management practices.
Operational coverage extended across quality, customer service and safety teams in the three countries, and the rollout included process standardization that shifted teams away from spreadsheet driven tracking toward the cloud application. The program explicitly replaced manual spreadsheets with the single Intelex Customer Complaint system and the rollout drove a 300% increase in incident reporting, simplifying customer claims processing while centralizing records for follow up and analysis.
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Nexteer Automotive | Manufacturing | 13000 | $4.2B | United States | Intelex Technologies | Intelex Customer Complaint | Complaint Management | 2012 | n/a |
In 2012, Nexteer Automotive implemented Intelex Customer Complaint under the Complaint Management category, initiating a rollout in late 2012 and going live on January 1, 2013. The deployment targeted 20 manufacturing plants globally, with coordination from the US headquarters, and focused on quality and supplier management use cases.
The implementation leveraged Intelex Supplier Management and Product Defects/Problem Case reporting to centralize supplier data, product-defect records, corrective actions, and cost-recovery workflows. Intelex Customer Complaint was configured to capture complaint and problem case lifecycles, enforce corrective action requests, and maintain traceability between supplier records and defect events. Configuration emphasized case status tracking, root cause documentation, and workflow-driven approvals consistent with Complaint Management functional patterns.
Operational coverage included plant-level quality teams and centralized supplier management functions, aligning product-defect reporting with supplier accountability and cost-recovery processes. Governance established standardized problem case workflows and corrective action sequencing across sites, with the US headquarters overseeing rollout timing and policy enforcement. The rollout sequence began in late 2012 and the system went live on January 1, 2013 across the documented plant footprint.
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