List of Interactions IVA Customers
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United States
Since 2010, our global team of researchers has been studying Interactions IVA customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Interactions IVA for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Interactions IVA for Chatbots and Conversational AI include: University Hospitals, a United States based Healthcare organisation with 32000 employees and revenues of $6.40 billion, Evergy, a United States based Government organisation with 4658 employees and revenues of $5.51 billion, Salt River Project (SRP), a United States based Utilities organisation with 5365 employees and revenues of $4.12 billion, Papa Johns, a United States based Retail organisation with 13200 employees and revenues of $2.14 billion and many others.
Contact us if you need a completed and verified list of companies using Interactions IVA, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Interactions IVA customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Evergy | Government | 4658 | $5.5B | United States | Interactions | Interactions IVA | Chatbots and Conversational AI | 2023 | n/a | In 2023, Evergy deployed Interactions IVA in its customer service contact center to automate a broad range of customer transactions. Interactions IVA, classified under Chatbots and Conversational AI, was applied with a utilities and CRM/contact-center focus to expand self-service and customer choice. The implementation automated more than 40 transaction types, explicitly including payments, outage reporting and start and move service. Interactions IVA was configured to manage end-to-end conversational workflows and transaction orchestration using natural language understanding and guided self-service flows, and it recorded more than 40,000 IVA-managed start and move transactions in its first year. The deployment was operationally scoped to Evergy’s customer service and contact-center channels, integrating with core CRM and contact-center systems to surface account and service data during conversations. This Chatbots and Conversational AI implementation emphasized automation of routine utilities workflows, escalation routing to live agents when required, and provisioning of customer choice across digital and voice channels. Governance and rollout prioritized contact-center process redesign to increase self-service adoption and reduce agent handling for routine tasks. The Interactions IVA program contributed to measurable contact-center cost savings and was recognized for its utility-focused customer experience outcomes. | |
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Papa Johns | Retail | 13200 | $2.1B | United States | Interactions | Interactions IVA | Chatbots and Conversational AI | 2019 | n/a | In 2019, Papa Johns implemented Interactions IVA on its public website as a Chatbots and Conversational AI solution for customer-facing interactions. Interactions IVA was provisioned as the primary web conversational interface to support ordering guidance, menu navigation, and basic customer support queries. The deployment employed core conversational capabilities typical of Chatbots and Conversational AI, including natural language understanding, intent classification, dialog management, and conversation flow orchestration. Configuration concentrated on scripted and conditional workflows to guide users through common order and support scenarios, with session state managed at the web channel layer. Operational coverage focused on the e-commerce and customer service front end on papajohns.com, embedding Interactions IVA into the site user interface for real-time chat interactions. Governance centered on dialog content management, iterative dialog tuning, and test case curation to maintain response relevance and conversational accuracy. Ongoing operations included monitoring conversational logs, retraining intent models, and performing regular content updates to align dialog flows with menu and promotion changes. These maintenance activities supported continuous accuracy and coverage of Interactions IVA as the web conversational interface for Papa Johns. | |
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Salt River Project (SRP) | Utilities | 5365 | $4.1B | United States | Interactions | Interactions IVA | Chatbots and Conversational AI | 2016 | n/a | In 2016 Salt River Project implemented Interactions IVA to power bilingual virtual agents Rosie and Ramón, deploying Interactions IVA as a Chatbots and Conversational AI solution in its contact centers for customer-service and outage-confirmation workflows. The implementation extended to English and Spanish self-service channels and was integrated with SRP contact-center and CRM systems to handle inbound calls and outage verification without naming other platform vendors. Deployment focused on contact-center automation for utilities use cases, shifting routine verification and information tasks to conversational agents while maintaining live agent escalation paths. The Interactions IVA deployment included conversational scripting, bilingual natural language understanding, call routing to live agents when needed, and automated outage-confirmation dialogues to validate service interruptions. Operational coverage encompassed SRP customer-service and outage operations within its contact centers and reduced reliance on seasonal live agents through containment and self-service automation. Reported outcomes included a doubling of self-service rates and roughly 35 percent containment for many call types, which supported cuts to seasonal hiring and operating costs as part of the rollout. | |
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Healthcare | 32000 | $6.4B | United States | Interactions | Interactions IVA | Chatbots and Conversational AI | 2021 | n/a |
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