List of InterVision ConnectIV CX Customers
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United States
Since 2010, our global team of researchers has been studying InterVision ConnectIV CX customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased InterVision ConnectIV CX for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using InterVision ConnectIV CX for Call Center include: California Employment Development Department, a United States based Government organisation with 1500 employees and revenues of $200.0 million, Golden Gate Bridge, a United States based Transportation organisation with 800 employees and revenues of $120.0 million and many others.
Contact us if you need a completed and verified list of companies using InterVision ConnectIV CX, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The InterVision ConnectIV CX customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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California Employment Development Department | Government | 1500 | $200M | United States | InterVision | InterVision ConnectIV CX | Call Center | 2023 | InterVision Systems |
In 2023, California Employment Development Department implemented InterVision ConnectIV CX as part of the EDDNext modernization to modernize citizen-facing contact centers, deploying the solution for its Call Center operations in partnership with InterVision Systems and AWS. InterVision ConnectIV CX was configured to bring Amazon Connect capabilities into production for EDD, aligning cloud contact center infrastructure with public facing service objectives.
The implementation centered on multilingual self-service, scheduled callbacks, and integrated agent workflows, with configuration work focusing on interactive voice response, contact routing, and agent desktop orchestration consistent with Call Center functional patterns. InterVision ConnectIV CX supports queue management and workflow automation to present immediate caller context to agents, and the deployment included scripting and IVR content to support multilingual interactions.
Integrations were explicit and operational, InterVision integrated the contact center with Salesforce and EDD backend claim systems to surface caller and claim context within agent interactions. The integrated agent workflows and the scheduled callback capability were designed to reduce live answer demand while enabling claims processing and customer service teams to resolve issues with immediate contextual data.
InterVision Systems acted as the systems integrator and worked with AWS on deployment, governance, and phased rollout under the EDDNext program, updating agent workflows and contact center operational procedures to support the new cloud platform. The program realized the stated objective to deflect thousands of calls daily and to realize substantial cost savings, while centralizing citizen-facing contact handling on InterVision ConnectIV CX.
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Golden Gate Bridge | Transportation | 800 | $120M | United States | InterVision | InterVision ConnectIV CX | Call Center | 2022 | InterVision Systems |
In 2022, Golden Gate Bridge Highway and Transportation District implemented InterVision ConnectIV CX in a Call Center engagement delivered by InterVision Systems. The initiative targeted the district's communications operations serving the San Francisco Bay Area and positioned InterVision ConnectIV CX as the primary contact center application for agent connectivity and telephony management.
InterVision ConnectIV CX was configured to provide telephony and remote agent enablement, with explicit integrations into Amazon Connect to establish cloud telephony and contact routing. Functional modules implemented included telephony, remote agent connectivity, contact routing and orchestration consistent with Call Center platform capabilities, enabling agent sessions outside of fixed physical sites.
InterVision Systems executed the rollout across the district's communications operations, embedding Amazon Connect integrations to create a cloud-based contact center architecture. The implementation enabled remote agent capability and improved scalability and business continuity for the Golden Gate Bridge Highway and Transportation District's communication operations in the San Francisco Bay Area.
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