List of Intrado VIPER as a Service Customers

Intrado

11808 Miracle Hills Dr,
Omaha, 68154, NE,
United States

https://www.intrado.com/

1 800-232-0900

Communications

10100

$2.6B

Since 2010, our global team of researchers has been studying Intrado VIPER as a Service customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.

Each quarter our research team identifies companies that have purchased Intrado VIPER as a Service for Critical Event Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.

Companies using Intrado VIPER as a Service for Critical Event Management include: Ville De Terrebonne Canada, a Canada based Government organisation with 1200 employees and revenues of $239.0 million, Ville De Levis Canada, a Canada based Government organisation with 1300 employees and revenues of $202.0 million, Ville De Repentigny Canada, a Canada based Government organisation with 600 employees and revenues of $148.0 million and many others.

Contact us if you need a completed and verified list of companies using Intrado VIPER as a Service, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.

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Customer	Industry	Empl.	Revenue	Country	Vendor	Application	Category	When	SI	Insight
Ville De Levis Canada	Government	1300	$202M	Canada	Intrado	Intrado VIPER as a Service	Critical Event Management	2024	n/a	In 2024, Ville de Lévis implemented Intrado VIPER as a Service to enhance PSAP call handling, NG911 readiness, and situational awareness for emergency responders in the Lévis and Quebec region, an initiative cited in Intrado's August 2024 announcement expanding VaaS availability across Eastern Canada and the Maritimes. The deployment places Intrado VIPER as a Service at the center of the municipality's Critical Event Management posture for public safety and emergency call operations. The implementation leverages the hosted VIPER as a Service architecture, delivering cloud hosted Critical Event Management capabilities for real time call handling, situational awareness feeds, and NG911 workflow support. Configuration focused on PSAP call intake, call information enrichment, and dispatcher situational displays consistent with Critical Event Management functional patterns. Operational coverage includes municipal PSAPs and emergency responder workflows across Ville de Lévis, explicitly supporting public safety and emergency call operations for the Lévis and surrounding Quebec area. The solution was positioned to align with NG911 readiness objectives and to provide a managed platform for incident notification and responder coordination. Governance and rollout emphasized provisioning the Intrado hosted service into existing municipal emergency communications processes, with operational ownership retained by Ville de Lévis public safety stakeholders. The deployment is documented as part of Intrado's regional VaaS expansion in August 2024, underscoring a shift to hosted Critical Event Management services for municipal emergency communications.
Ville De Repentigny Canada	Government	600	$148M	Canada	Intrado	Intrado VIPER as a Service	Critical Event Management	2024	n/a	In 2024, Ville De Repentigny Canada deployed Intrado VIPER as a Service to support NG911 call answering and management for municipal public safety. The deployment of Intrado VIPER as a Service was announced as part of Intrado's August 2024 Eastern Canada VaaS expansion and emphasizes bilingual French and English operator interfaces to meet local language requirements. This implementation falls under the Critical Event Management category and focuses on public safety call handling and critical event coordination for the municipality. The architecture is delivered as a hosted VaaS model operated by Intrado, providing cloud-hosted operator consoles, call intake and queuing, incident logging, and critical event workflow capabilities consistent with Critical Event Management deployments. Configuration centered on bilingual operator UI and NG911 call handling workflows to support municipal dispatch and emergency reception functions, with operational scope limited to the Ville De Repentigny municipal public safety environment. Governance was aligned with the vendor expansion announcement timeline in August 2024, coordinating Intrado hosted service provisioning and municipal operational readiness for bilingual emergency call operations.
Ville De Terrebonne Canada	Government	1200	$239M	Canada	Intrado	Intrado VIPER as a Service	Critical Event Management	2024	n/a	In 2024, Ville De Terrebonne implemented Intrado VIPER as a Service in the Critical Event Management category. The deployment upgraded PSAP call handling and NG911 capabilities across the municipality and was part of Intrado's Eastern Canada VaaS rollout announced in August 2024. Intrado VIPER as a Service was provisioned as a hosted emergency call handling platform delivering IP call intake, operator console functionality and configurable call prioritization to support municipal 911 operations. Configuration emphasized bilingual operator workflows for French and English, with automated prioritization and queuing logic aligned to critical event management practices. The service supports public safety and emergency call handling across Ville De Terrebonne, centralizing 911 routing and prioritization for municipal PSAP operations while preserving local operational control over call handling protocols. The hosted VaaS model provided NG911-capable call handling and centralized operational management for the municipality. Governance and rollout elements were aligned to municipal emergency response workflows and included operator configuration and training as part of the August 2024 Eastern Canada deployment. The implementation improved 911 call prioritization and bilingual operator workflows, strengthening PSAP call handling and NG911 readiness across the municipality.

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Buyer Intent: Companies Evaluating Intrado VIPER as a Service

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FAQ - APPS RUN THE WORLD Intrado VIPER as a Service Coverage

Intrado VIPER as a Service is a Critical Event Management solution from Intrado.

Companies worldwide use Intrado VIPER as a Service, from small firms to large enterprises across 21+ industries.

Organizations such as Ville De Terrebonne Canada, Ville De Levis Canada and Ville De Repentigny Canada are recorded users of Intrado VIPER as a Service for Critical Event Management.

Companies using Intrado VIPER as a Service are most concentrated in Government, with adoption spanning over 21 industries.

Companies using Intrado VIPER as a Service are most concentrated in Canada, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Intrado VIPER as a Service across Americas, EMEA, and APAC.

Companies using Intrado VIPER as a Service range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 33.33%, large organizations with 1,001-10,000 employees - 66.67%, and global enterprises with 10,000+ employees - 0%.

Customers of Intrado VIPER as a Service include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.

Contact APPS RUN THE WORLD to access the full verified Intrado VIPER as a Service customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Critical Event Management.

List of Intrado VIPER as a Service Customers

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Buyer Intent: Companies Evaluating Intrado VIPER as a Service

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Q1. What is Intrado VIPER as a Service used for?

Q2. Who uses Intrado VIPER as a Service for Critical Event Management?

Q3. Which companies use Intrado VIPER as a Service?

Q4. What is the industry breakdown of companies using Intrado VIPER as a Service?

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Q6. What is the breakdown by employee size of companies using Intrado VIPER as a Service?

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