List of Intuate Noble ShiftTrack WFM Customers
Johannesburg, 1609,
South Africa
Since 2010, our global team of researchers has been studying Intuate Noble ShiftTrack WFM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Intuate Noble ShiftTrack WFM for Workforce Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Intuate Noble ShiftTrack WFM for Workforce Management include: Permanent TSB Group, a Ireland based Banking and Financial Services organisation with 3207 employees and revenues of $785.0 million, QSuper, a Australia based Government organisation with 1200 employees and revenues of $742.0 million and many others.
Contact us if you need a completed and verified list of companies using Intuate Noble ShiftTrack WFM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Intuate Noble ShiftTrack WFM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Permanent TSB Group | Banking and Financial Services | 3207 | $785M | Ireland | Intuate Group | Intuate Noble ShiftTrack WFM | Workforce Management | 2015 | n/a |
In 2015, Permanent TSB Group deployed Intuate Noble ShiftTrack WFM in its contact centre supporting mortgage arrears collections and the Real Time Officer Asset Management Unit. The Intuate Noble ShiftTrack WFM implementation serves as a Workforce Management application to forecast inbound and outbound call volumes and to schedule agents for outbound collections campaigns.
Operational modules implemented include forecasting, roster and timetable creation, and real time adherence monitoring. The team uses Intuate Noble ShiftTrack WFM to create rosters and timetables around forecasts, make duty allocation decisions for urgent requirements, and manage outbound dialler campaigns to maximize penetration of dialler lists while maintaining acceptable call abandonment rates.
Agent performance monitoring and reporting capabilities are configured to track wrap time and pause time, produce agent level reports, and surface exceptions for team leaders. These operational reports are used to inform campaign management and to adjust schedules and agent allocations.
Governance and workflow emphasize collaboration between the WFM operators, the Dialler manager, and Team Leaders to optimize call scheduling and campaign performance. The system is embedded in day to day workforce planning for the mortgage arrears collections business function and in real time campaign management for the contact centre.
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QSuper | Government | 1200 | $742M | Australia | Intuate Group | Intuate Noble ShiftTrack WFM | Workforce Management | 2013 | n/a |
In 2013 QSuper deployed Intuate Noble ShiftTrack WFM as its Workforce Management solution for its approximately 1,200 employee organisation in Australia. The Intuate Noble ShiftTrack WFM implementation was targeted to centralise shift rostering and scheduling for operational teams while standardising time and attendance capture.
Configuration work focused on roster management, scheduling and time and attendance workflows, with automation of shift allocation and roster publication to business users. Functional workstreams emphasized rule based rostering, leave and entitlement handling, and operational reporting, aligning with common Workforce Management capabilities.
The program was delivered alongside integrated forms for Payroll, HR, I&T and Corporate Services that provided automatic workflow for business users, enabling roster and timesheet data to feed payroll and HR processes. The vendor on the engagement was Intuate Group, which delivered the ShiftTrack configuration and operational handover.
Implementation governance used agile project methods, with requirements definition, deployment planning, project costing, resource management and regular reporting. Workshops were conducted across business streams, and coaching was provided for staff new to the organisation to embed operating procedures and shift level workflows.
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