List of InvGate Service Desk Customers
Alpharetta, 30004, GA,
United States
Since 2010, our global team of researchers has been studying InvGate Service Desk customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased InvGate Service Desk for IT Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using InvGate Service Desk for IT Service Management include: Harmony Public Schools, a United States based Education organisation with 4055 employees and revenues of $360.0 million, MARVAL & O FARRELL, a Argentina based Professional Services organisation with 500 employees and revenues of $10.0 million, Chesapeake Bay Academy, a United States based Education organisation with 40 employees and revenues of $3.0 million and many others.
Contact us if you need a completed and verified list of companies using InvGate Service Desk, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the ITSM software purchases.
The InvGate Service Desk customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of ITSM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Chesapeake Bay Academy | Education | 40 | $3M | United States | InvGate | InvGate Service Desk | IT Service Management | 2018 | n/a |
In 2018, Chesapeake Bay Academy implemented InvGate Service Desk as its IT Service Management solution to address persistent email driven IT requests and ad hoc support handling. The private nonprofit school for students with learning differences adopted InvGate Service Desk to introduce a structured ticketing platform and to replace fragmented notification and request flows.
The deployment emphasized practical ticket management and embedded ITIL best practice to standardize incident workflows, automate ticket routing, and centralize request intake. InvGate Service Desk was configured to deliver consolidated ticket queues, role oriented ticket ownership, and built in reporting to improve visibility into support workloads and task prioritization.
Operational coverage focused on the academy's IT support operations and end users including faculty and staff, consolidating incident management and reporting across the school. Integrations were confined to internal notification channels and workflow automation to supplant manual email tracking, no external system integrations were specified in the implementation notes.
The Head of School mandated the fit for purpose ticketing system, which established new governance around ticket ownership, escalation procedures, and reporting cadence for IT leadership. Following the InvGate Service Desk implementation the academy reported improved insight and control of IT support workloads, shortened resolution times, and improved end user satisfaction.
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Harmony Public Schools | Education | 4055 | $360M | United States | InvGate | InvGate Service Desk | IT Service Management | 2018 | n/a |
In 2018 Harmony Public Schools implemented InvGate Service Desk, deploying an IT Service Management application to centralize and scale IT support across its 58 schools in Texas. The deployment emphasized routing requests by school location and configuring workflows to match education-specific use cases described by the Service Desk Manager after a vendor trial that evaluated 12 other vendors.
The implementation focused on service catalog configuration and request routing, resulting in an updated catalog with 174 service categories and tailored request templates for field use in education. Core IT Service Management capabilities were configured to support structured request intake, location-based assignment, and queue prioritization, while service catalog governance was established to maintain the expanded category set.
Operational coverage extended across all 58 Texas schools, and the rollout produced a rapid visibility expansion, moving from roughly 500 monthly tracked requests to over 2,000 tracked requests within two months. The Service Desk Manager led selection and configuration, aligning the tool to district support processes and ensuring routing rules and catalog items matched school-level needs.
Governance changes included catalog ownership and rules for location-based routing, with performance monitoring on standard service metrics. Metrics for first contact resolution, waiting times, and response times improved following the deployment, and the program specifically addressed the challenge of coordinating support across multiple geographically distributed school sites.
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MARVAL & O FARRELL | Professional Services | 500 | $10M | Argentina | InvGate | InvGate Service Desk | IT Service Management | 2013 | n/a |
In 2013, Marval & O Farrell implemented InvGate Service Desk as their IT Service Management platform. InvGate Service Desk was provisioned to coordinate and monitor incidents, centralize support operations and provide service management capabilities across the organization.
The implementation focused on core IT Service Management workflows, with configuration of incident management, ticket lifecycle orchestration, SLA tracking and operational dashboards. Automation of notifications and role based ticket routing were applied to streamline coordination between support teams and management, and reporting capabilities were configured to support operational visibility.
Deployment and operational coverage centered on the companys IT support and management functions, supporting approximately 500 employees in Argentina. The system was used as the primary tool for incident coordination and monitoring, embedding service desk processes into day to day support activity.
Startup, administration and innovations in the InvGate Service Desk system were managed by the IT management team, establishing configuration governance, change control for workflow updates and ongoing system administration. Governance emphasized documented incident handling processes and continuous configuration improvements to align the platform with service management needs.
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Buyer Intent: Companies Evaluating InvGate Service Desk
- Pewaukee School District, a United States based Education organization with 300 Employees
- Castano Chile, a Chile based Retail company with 658 Employees
- Highlands College, a United States based Education organization with 110 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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